Save the Date: North American 2014 Blueprint Summit
After our widely successful European summit at Cambridge University, we’re back stateside to rattle the global services and outsourcing industry like never before…
Yes, the HfS Blueprint Sessions are coming back to North America for an eighth installment November 17 - 19 at Chicago’s famous Drake Hotel, for the biggest naval-gaze yet at our analog present and digital future of global services.
Webinar: Advancing GBS Effectiveness using Leading-Edge Enterprise Service Management Techniques
- How ESM is evolving
- The current state of the market
- The future role of ITIL in service management
The Line Between Hype and Reality for Robotic Process Automation
- What to expect from RPA
- How to take advantage of it
- Best practices for leveraging RPA
Executive Report: The State of Services & Outsourcing in 2014
Findings of our survey - the largest annual quantitative research study on services and outsourcing, conducted in June 2014.
HfS Blueprint Report: SAP Services
The 2014 SAP Services HfS Blueprint is the first annual update of an HfS Blueprint. The capabilities of providers of SAP Services are assessed along the whole SAP Services value chain, ranging from SAP strategy consulting through planning and implementation of an SAP solution to managing and optimizing existing SAP environments.
Webinar: The Future State of Outsourcing - Revealed
Tired of the racking and stacking of historical deal data? Well... your pain is finally over as we look to visualize the future, as opposed to regurgitating the past, as Dave Brown and Phil Fersht dissect the real-time behavioral insight that will give us the true picture on where the outsourcing industry is heading in the near and long-term future.
HfS Blueprint Report: Talent Acquisition Service Providers – Partners on the Path to Total Talent Management
HfS assesses Talent Acquisition Service providers, third-party firms that support companies in the strategy, sourcing, and engagement programs and processes required to attract and activate workers as businesses desire today.
HfS Blueprint Report: Shared Services & Outsourcing (SSO) Governance Solutions
This Blueprint assesses the strengths and capabilities of Shared Services and Outsourcing (SSO) Governance Solutions including both managed governance services and software providers.
HfS Blueprint Report: Retail Operations
The retail operations marketplace has evolved over the last decade in an opportunistic manner. Buyer demand has primarily addressed traditional IT services and horizontal BPO needs (including customer service, finance & accounting and human resources outsourcing).
Digital Transformation Services: an HfS Blueprint Primer
As we anticipated at the outset, 2014 has shaped up to be the year Digital Transformation takes root as a unifying theme for IT Services providers. Nearly every major IT services provider is using the term Digital in go-to-market messaging today. This report sets out to clarify HfS’ definition of Digital Transformation and to explore the respective positioning of the leading IT Services providers in the market today.
IBM shares took a beating in the stock market recently when it abandoned a 2015 EPS goal of $20 set 5 years back by the previous CEO. Yet we believe the course change by leadership was the right one. This report explores why.
Organizations have a need to align their SaaS investments to business and workforce transformation objectives. In this PoV we highlight the growing services ecosystem developing to address this opportunity, notably with Workday.
This PoV analyzes the significance of L&T Technology Services acquisition of Dell Engineering Services (formerly eServ) along with the M&A trend in engineering services space in general.
A new breed of provider has to emerge, which can disrupt the legacy labor-based model
Barbra Sheridan McGann talks to HfS about her exciting new analyst role with the firm
Cloud-centric delivery is the only true direction service providers can take, if they want to be around in another couple of years
Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services