The Global Business Services Industry Study
Our landmark report, conducted with KPMG, outlines why GBS is changing the game of business services delivery. The changes taking place in business services operating models and effective sourcing strategies are coming to represent the most significant and impactful value creators since the wave of services globalization began.
Cost-Obsessed CEOs will Fail if they Ignore the Shortcomings of their Supplier Management Capabilities
Recessions are good times for business leaders who love to focus on containing costs. Saving money is the name of the game, and executives who achieve this for their organizations become heroes. However, times of recovery are markedly different. The onus shifts from cost to value; from defense to attack; from conservative to bold; from tactical to strategic; from efficiency to innovation.
HP and Salesforce Team-Up to Satisfy the Zombie Enterprise
HP and Salesforce.com have teamed up to provide Salesforce CRM on dedicated “Superpod” HP boxes in an effort to satisfy enterprise clients fearful of having their data situated in the Public Cloud. While many industry stakeholders quickly questioned whether the arrangement met “required criteria to be referred to as a Cloud offering” because the dedicated hardware boxes will not service “multiple tenants”, HfS believes those arguments from multitenant purists are increasingly irrelevant in today’s environment of commoditizing hardware prices and paranoid enterprise IT leaders.
HfS Blueprint Report: Enterprise Analytics Services
Service providers are betting big on growing out their analytics capabilities in the next two years – and with good reason.
Slides from the October 24, 2013 HfS/KPMG GBS webinar.
More Global Business Services
This case study looks at the secrets behind Capgemini and International Paper's successful and long term BPO relationship.
Why are enterprise IT professionals not leading the adoption of mobility solutions across their companies? Because they are focused on the wrong problems to solve. This report provides six recommendations to overcome this mindset.
The emergence of more affordable Cloud based solutions is finally – after decades of disarray – making it possible for firms to stop starring into the HR abyss and start getting functional again.
Thanks to all of you who made the effort be part of a great December networking escapade in the Big Apple
Recessions are good times for business leaders who love to focus on containing costs, however, times of recovery are markedly different
As we gather the largest-ever superstar assemblage of sourcing leaders in New York, let’s have a look back at how we got here as an industry