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    Read Phil Fersht's research on the concept taking the industry by storm.

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    HfS has a unique research engagement model made up of five elements.

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USG Boral Greasing the IT Wheels With Focus on Business Outcomes

This is a SuccessFactors services case study involving Infosys and USG Boral.

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HfS Blueprint Report: Utility Operations 2017

The inaugural Utility Operations Blueprint covers IT, BPO and Engineering Services in the utility industry, trends, market activity and 14 service providers.

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State of the Outsourcing, Shared Services, and Operations Industry 2017

The latest joint research from KPMG Global Advisory and HfS Research reveals the State of the Outsourcing, Shared Services, and Operations Industry 2017

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SERVICES


Research, Insight, and Advice for Buyers of Global Services

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Membership Services for Service Providers

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HfS PriceIndicator: Sourcing Prices for Sourcing Pricers

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SPECIAL HfS ANNOUNCEMENT

HfS Launches IT Strategy and Consulting Services Research Coverage

Chief Analyst Phil Fersht to head up research on IT consulting and strategy, application development, and cloud services.

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REPLAY: STATE OF BUSINESS OPERATIONS

KPMG and HfS share the findings of the State of Business Operations survey with 829 enterprise buyers, service providers, and advisor/consultants.

KPMG and HfS share the findings of the State of Business Operations survey with 829 enterprise buyers, service providers, and advisor/consultants.

Watch the Replay

  • Keep up the good work and keep making the analysts out there proud of what you can achieve if you keep doing what your folks are doing every day!

    An HfS Reader, Legacy Analyst

  • The firm’s exceptionally wide freemium base means that it is delivering highly valuable services to a wide number of users.

    Influencer Relations, Duncan Chapple

  • I strongly believe that the analyst industry needs a disruption and happy to see that you guys are striving for that.

    An HfS Reader, Analyst Relations Manager

  • Everyone reads HfS -- it's informative, refreshing and engaging.

    An HfS Reader, Blog Comment

  • HFS deserves to be out in front – their research is a breath of much needed fresh air!

    An HfS Reader, Blog Comment

  • Great job on being the Uber for the Analyst Industry!

    An HfS Reader, Blog Comment

  • It’s the way you engage with your network that make HfS so powerful and influential in the market.

    An HfS Reader, Blog Comment

BLOG

The Real Purpose of #Digital:  Bringing it all together in OneOffice™ with Five Fundamentals

The Real Purpose of #Digital: Bringing it all together in OneOffice™ with Five Fundamentals

The Digital OneOffice not only defines digital, but also provides a meaningful framework of five fundamentals that must come together to create a realtime flow of data across customers, partners and employees


Why Don't IoT PoCs Scale Up?

Why Don't IoT PoCs Scale Up?

While many enterprises we talk to are interested in IoT, many of the specific projects fail to move beyond Proof of Concept (PoC)


"How was your experience today?” Using a design thinking exercise for quick and meaningful feedback “in the moment”

"How was your experience today?” Using a design thinking exercise for quick and meaningful feedback “in the moment”

The time a person has the most interest and insight into an activity is when they’re doing it. Did you just finish helping someone or facilitating a meeting and wish you could quickly get feedback on what the person or attendee is thinking?