HfS Webinar: The BPO Profession in 2015

This webinar examines our brand new research, which surveyed 540 industry stakeholders on the state of BPO talent.

More Global Workforce and Talent

Recasting the Patient Billing Experience with Design Thinking

Sutherland is using a design thinking approach to recast the patient’s billing experience for a client: to increase patient satisfaction & loyalty; engage them more effectively in the payment process; and drive down admin cost.

More Vertical Specific Processes

Capgemini Gobbling Up IGATE: Optimizing The Old Outsourcing Model Or Embracing The New

The rumored acquisition of a stake in IGATE by Capgemini in our view is a solid buy to shore up the old model but not an exhilarating embrace of the As-a-Service Economy.

More Service Provider Analysis

IPsoft Acquires ab1 Group Recognizing the Transformational Character of Process Automation

HfS believes that the discussion of RPA and autonomics needs to recognize the transformational opportunities of and requirements for these technologies.

More Service Provider Analysis
...more at www.horsesforsources.com From the blog

The new HfS Blueprint 2015 Report, “Population Health and Care Management Business Services“

Tom Reuner Joins HfS Research as Managing Director of IT Outsourcing Research

Only 13% of sourcing advisors have plans to invest in cognitive computing skills and 15% in Robotic Process Automation

IBM, Cognizant, Accenture, TCS, Infosys and Capgemini make the Winner’s Circle for Enterprise Mobility Services