The Ten Key Tenets of the Emerging As-a-Service Economy
The "as-a-service economy" is quickly taking over as the new source of value creation in business services. This report identifies the 10 tenets that HfS believes are shaping the foundation of this model.
Service Buyer and Advisor Perceptions of IT Outsourcing Provider Performances
As part of the 2014 State of Outsourcing Survey, HfS Research asked 312 Enterprise Buyers and 347 Advisors on their perceptions of IT Outsourcing service providers.
Executive Report: The State of Services & Outsourcing in 2014
Findings of our survey - the largest annual quantitative research study on services and outsourcing, conducted in June 2014.
HfS Blueprint Report: Shared Services & Outsourcing (SSO) Governance Solutions
This Blueprint assesses the strengths and capabilities of Shared Services and Outsourcing (SSO) Governance Solutions including both managed governance services and software providers.
EXL recently announced its acquisition of US-based Overland Solutions, Inc., a service provider of underwriting support capabilities to P&C insurers. We believe this fits well within EXL’s strategy of insurance investment.
More Service Provider Analysis
A look inside Dell's ‘private’ world, focusing on Healthcare and Insurance BPO. In digitizing BPO, Dell weaves best practices and disruptive technology into the existing framework, looking for new ways to create value.
More Business Process Outsourcing
Genpact’s Gianni Giacomelli talks to HfS’ Phil Fersht
The biggest disruptive trend on the horizon is TRUST
Next week, in Chicago, we will stare at that wall we’ve hit, and collectively figure out how to jump over it. So without further ado, pop in your headphones, turn up the volume and enjoy!
The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy