EXL Underwrites Its Insurance Success With Overland Acquisition

EXL recently announced its acquisition of US-based Overland Solutions, Inc., a service provider of underwriting support capabilities to P&C insurers. We believe this fits well within EXL’s strategy of insurance investment.

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Design Thinking In Telecom Operations

In this PoV, we examine "design thinking" and its applicability to telecom operations services utilizing a number of examples that emerged as HfS conducted research for the upcoming Telecom Operations Services Blueprint.

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The Workday Services Value Chain

Many enterprises are turning to Workday to improve business efficiency and effectiveness, but they must consider all activities involved in planning, implementing, managing, operating, and optimizing the solution to be successful.

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Dell Redefines Its “Ordinary World” for the As-A-Service Economy

A look inside Dell's ‘private’ world, focusing on Healthcare and Insurance BPO. In digitizing BPO, Dell weaves best practices and disruptive technology into the existing framework, looking for new ways to create value.

More Business Process Outsourcing
...more at www.horsesforsources.com From the blog

Genpact’s Gianni Giacomelli talks to HfS’ Phil Fersht

Next week, in Chicago, we will stare at that wall we’ve hit, and collectively figure out how to jump over it. So without further ado, pop in your headphones, turn up the volume and enjoy!

The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategy