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    Read Phil Fersht's research on the concept taking the industry by storm.

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  • Want to Engage with HfS?

    HfS has a unique research engagement model made up of five elements.

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Accelerating Time-To-Value In Your Big Data Mosaic

ROI on big data projects is rarely immediate, with the level of effort typically taken in initially developing data infrastructures, talent, and analytical tools and capabilities.

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Making Cognitive Real: The Transformation of Service Agents

A look at IPsoft's Amelia and the emerging trend of virtual agents.

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Market Index Q1 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2017.

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SERVICES


Research, Insight, and Advice for Buyers of Global Services

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Membership Services for Service Providers

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HfS PriceIndicator: Sourcing Prices for Sourcing Pricers

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SPECIAL HfS ANNOUNCEMENT

HfS Launches IT Strategy and Consulting Services Research Coverage

Chief Analyst Phil Fersht to head up research on IT consulting and strategy, application development, and cloud services.

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REPLAY: STATE OF BUSINESS OPERATIONS

KPMG and HfS share the findings of the State of Business Operations survey with 829 enterprise buyers, service providers, and advisor/consultants.

KPMG and HfS share the findings of the State of Business Operations survey with 829 enterprise buyers, service providers, and advisor/consultants.

Watch the Replay

  • Keep up the good work and keep making the analysts out there proud of what you can achieve if you keep doing what your folks are doing every day!

    An HfS Reader, Legacy Analyst

  • The firm’s exceptionally wide freemium base means that it is delivering highly valuable services to a wide number of users.

    Influencer Relations, Duncan Chapple

  • I strongly believe that the analyst industry needs a disruption and happy to see that you guys are striving for that.

    An HfS Reader, Analyst Relations Manager

  • Everyone reads HfS -- it's informative, refreshing and engaging.

    An HfS Reader, Blog Comment

  • HFS deserves to be out in front – their research is a breath of much needed fresh air!

    An HfS Reader, Blog Comment

  • Great job on being the Uber for the Analyst Industry!

    An HfS Reader, Blog Comment

  • It’s the way you engage with your network that make HfS so powerful and influential in the market.

    An HfS Reader, Blog Comment

BLOG

Welcome to Judgement Day, where the real future of Outsourcing and the Digital OneOffice will be decided in NY this week!

Welcome to Judgement Day, where the real future of Outsourcing and the Digital OneOffice will be decided in NY this week!

Can we really “unlearn” the last two decades and change how we buy, sell, behave and operate? Come to NYC . this week to find out...


Ariba And Everledger Want Blockchain To Help Supply Chains Become More Ethical And Make The World Better

Ariba And Everledger Want Blockchain To Help Supply Chains Become More Ethical And Make The World Better

When people source ethically they can reduce a lot of bad in the world – child labor, human trafficking, working conditions that harm and kill people, and a host of other problems.


#Traveldiaries2017 – Are you creating memorable service experiences for your travel customers?

#Traveldiaries2017 – Are you creating memorable service experiences for your travel customers?

All the things T&H service buyers and service providers could be doing better to think of ME, the traveler, at the core of their operations