• Digital Transformation Services: an HfS Blueprint Primer

    As we anticipated at the outset, 2014 has shaped up to be the year Digital Transformation takes root as a unifying theme for IT Services providers. Nearly every major IT services provider is using the term Digital in go-to-market messaging today. This report sets out to clarify HfS’ definition of Digital Transformation and to explore the respective positioning of the leading IT Services providers in the market today.

  • HfS Blueprint Report: Supply Chain Management BPO

    Supply Chain Management BPO can address pain points across the supply chain and the cost of goods sold in a wide variety of industries.

    We are excited to publish our first Blueprint on SCM BPO and commend the initial members of the Winner’s Circle: Accenture, Capgemini, Entercoms and HAVI Global Solutions for the excellence in innovation and execution of supply chain processes.

  • The Day Apple’s Enterprise Strategy Came in from the Cold

    The announcement of a global strategic partnership between IBM and Apple lit up news channels, Twitter feeds, and even many of the traditionally recalcitrant blogs. Why all the fuss? Because Apple has never understood the enterprise very well.

  • Webinar: How To Repair a Troubled Outsourcing Relationship

    Join HfS VP of Governance Strategy & Research, Mike Beals along with Chuck Williams, former CIO Georgia-Pacific & CTO Pfizer, and Dr. Michael McCrimmon, former IBM Executive as we present a proven approach, including lessons learned, for realigning and remediating troubled outsourcing relationships!

    Thursday, July 24 at 12:00 PM ET

    Register Now!

  • The New Table-Stakes and Desired Outcomes of Global Services

    In June 2014, 45 of the services world’s best and brightest stakeholders gathered in Cambridge UK to debate the immense transformational journey engulfing the world of BPO and IT services. This POV captures the main insights from this event when we looked at the new “table-stake” and desired outcomes of Global Services. During the day and a half we found common ground on goals and how to define the future success in this fast-evolving business environment as well as what we need to do next as an industry.

Digital Transformation Services: an HfS Blueprint Primer

premium-research|  Digital Transformation has taken root this year as a unifying theme for IT Services providers. This report clarifies HfS’ definition of Digital Transformation and explores the positioning of the leading IT Services providers.

More Mobility

Putting the Services in SaaS

Buyers of HR SaaS say they need more help – from configuration through on-going upgrade testing, integration, and adoption support.

IBM Consolidates Its Analytics Services Stack

HfS analysts recently attended IBM’s Big Data & Analytics Analyst Summit that highlighted the provider's focus on business relevance and creating a services infrastructure to complement software and systems investments.

HfS Blueprint Report: Supply Chain Management BPO

premium-research|  The Supply Chain Management (SCM) BPO market is relatively new but already an area of great innovation, investment and interest amongst leading mainline BPO service providers as well as by many domain specialists.

More Service Provider Analysis
...more at www.horsesforsources.com From the blog

HfS has published a Blueprint Primer Report that evaluates this emerging Digital Transformation services landscape

The services world has already started to change – and those who are only just realizing this may already be too late

Time to crack open a cold one, turn up the volume… and relax!

I wanted to draw your attention to HfS’ enterprise mobility analyst, Ned May, who focused on the simple fact that this alliance finally gets Apple into the enterprise through the front door