“Leading Digital” - Why Transformation Must Come from the Top

Digital Transformation is easy to understand but difficult to embrace. This interview with Didier Bonnet, Capgemini’s head of Digital Transformation, looks to help enterprises start out on the right path.



More Digital Transformation

HfS 2015 Research Agenda

HfS Research announces its 2015 Research Agenda that will focus on the evolution of the "As-A-Service Economy."

Specialization And Scale: Tech Mahindra Zooms Towards As-a-Service With LCC Acquisition

This PoV analyzes the significance of Tech Mahindra's acquisition of LCC and how Tech Mahindra is moving towards "as-a-service" economy.



More M&A

Zappos and Kronos: Powered by Service

premium-research|  Like retail, the workforce software industry is being disrupted by Internet delivery models. As companies move their customers to the cloud, the bar is being raised on their customer service and the customer experience as well.



More Workforce and Talent
 
...more at www.horsesforsources.com From the blog


HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh Jain




Want to hear what HfS is covering in 2015 before our competitors rip us off?




Gartner, HfS and Forrester top the Analyst Firm of the Year awards, voted by 1100 research consumers




Alsbridge CEO Chip Wagner talks to HfS about its new European growth strategy… and a few other things