• HfS Blueprint Sessions | Europe

    Yes, we're genuinely excited to announce the agenda for the next "Blueprint Session" summit at Gonville and Caius College, Cambridge University, on 24-25 June this summer. This will be the the most revealing and intimate discussion yet on the future of global business services and outsourcing. And where better to have the conversation than in the oldest University in the modern world?

  • Framing a Constitution for Robotistan

    One year after presenting the concept of Robotistan, we look at how the market for robotic automation in BPO has grown and how the technology and its applications have changed. Even more than before, we see robotic automation as a potentially transformative technology in the BPO marketplace as a result of its broad applicability and the ways it will change the expectations and operating models of clients, sourcing advisors and BPO service providers.

  • BPO on the Brink of a New Generation: Technology Transformation

    The old way of doing business process outsourcing (BPO) is fast running out of steam in today’s maturing business environment. Half of today’s BPO engagements are essentially reproducing the same processes for their clients that they were managing pre-engagement, merely at lower cost, through the use of labor arbitrage.

  • Market Overview: IT Operations and Service Management Software

    The market for tools that help internal IT departments and external IT service providers manage increasingly complex production environments has always been one of the most dynamic in the IT industry. Frequent waves of innovation have changed the market landscape over time. Today, the Cloud phenomenon has again accelerated the need for IT management tools, injecting fresh blood into an already healthy market.

Enabling the Digitally-Powered Enterprise: An Interview with Marc Strohlein

An exclusive HfS interview with Marc Strohlein, founder of Agile Business Logic, who explores why every enterprise should embrace digital transformation and how.

More Digital Transformation

Ironshore Kickstarts Transformation Strategy with Genpact

Ironshore, a rapidly growing US specialty commercial P&C insurance company, has redefined itself and is now executing on its future target operating model in a journey that begin in 2012 with a relationship with Genpact.

Highlights: IT in Business Trends 2014

premium-research|  HfS interviews IT and business managers about their spending plans for 2014 and their perception of IT in their organization.

The Ultimate Robotic Automation Debate

Slides from the April 7 2014 HfS webinar.

...more at www.horsesforsources.com From the blog

After all the hype, HfS unveils the first Robotic Premier League Table of service providers delivering robotic automation to their clients

Genpact’s Patrick Cogny talks to Phil Fersht about how the firm is approaching the manufacturing sector with what he calls the “New Industrial Revolution”

As we predicted last year, TCS has now become the first of the Indian majors to break the IT Services Top 10 for revenues, replacing CGI

Where else can you hear a discussion about reproducing the cerebral cortex in a piece of software?