Save the Date: North American 2014 Blueprint Summit
After our widely successful European summit at Cambridge University, we’re back stateside to rattle the global services and outsourcing industry like never before…
Yes, the HfS Blueprint Sessions are coming back to North America for an eighth installment November 17 - 19 at Chicago’s famous Drake Hotel, for the biggest naval-gaze yet at our analog present and digital future of global services.
Webinar: Advancing GBS Effectiveness using Leading-Edge Enterprise Service Management Techniques
- How ESM is evolving
- The current state of the market
- The future role of ITIL in service management
The Line Between Hype and Reality for Robotic Process Automation
- What to expect from RPA
- How to take advantage of it
- Best practices for leveraging RPA
Executive Report: The State of Services & Outsourcing in 2014
Findings of our survey - the largest annual quantitative research study on services and outsourcing, conducted in June 2014.
HfS Blueprint Report: SAP Services
The 2014 SAP Services HfS Blueprint is the first annual update of an HfS Blueprint. The capabilities of providers of SAP Services are assessed along the whole SAP Services value chain, ranging from SAP strategy consulting through planning and implementation of an SAP solution to managing and optimizing existing SAP environments.
Webinar: The Future State of Outsourcing - Revealed
Tired of the racking and stacking of historical deal data? Well... your pain is finally over as we look to visualize the future, as opposed to regurgitating the past, as Dave Brown and Phil Fersht dissect the real-time behavioral insight that will give us the true picture on where the outsourcing industry is heading in the near and long-term future.
HfS Blueprint Report: Talent Acquisition Service Providers – Partners on the Path to Total Talent Management
HfS assesses Talent Acquisition Service providers, third-party firms that support companies in the strategy, sourcing, and engagement programs and processes required to attract and activate workers as businesses desire today.
HfS Blueprint Report: Shared Services & Outsourcing (SSO) Governance Solutions
This Blueprint assesses the strengths and capabilities of Shared Services and Outsourcing (SSO) Governance Solutions including both managed governance services and software providers.
HfS Blueprint Report: Retail Operations
The retail operations marketplace has evolved over the last decade in an opportunistic manner. Buyer demand has primarily addressed traditional IT services and horizontal BPO needs (including customer service, finance & accounting and human resources outsourcing).
Digital Transformation Services: an HfS Blueprint Primer
As we anticipated at the outset, 2014 has shaped up to be the year Digital Transformation takes root as a unifying theme for IT Services providers. Nearly every major IT services provider is using the term Digital in go-to-market messaging today. This report sets out to clarify HfS’ definition of Digital Transformation and to explore the respective positioning of the leading IT Services providers in the market today.
Organizations have a need to align their SaaS investments to business and workforce transformation objectives. In this PoV we highlight the growing services ecosystem developing to address this opportunity, notably with Workday.
As cloud adoption accelerates, it creates the potential for profound changes to the service provider landscape. This report explores what is likely to unfold and the steps a service provider can take to survive.
We discuss the industry's approach to technology integration in customer experience management solutions, using for context our discussions from the analyst day event by Sitel.
The arrival of business platforms and process automation is changing the established forms of BPO. In this POV we deconstruct BPO to its core elements to see where that change will hit.
Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services
Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.
On behalf of HfS and KPMG, we very much appreciate your participation in this pivotal research study that delves into whether value beyond cost is being achieved with sourcing frameworks
The 2014 Analyst Value Survey canvassed the views of 1093 enterprises, analysts and vendor consumers of research