The 2015 Robotic Premier League Takes Shape
Introducing the 2015 release of the Robotic Premier League (RPL), which looks at how 20 BPO service providers and 2 robotic process automation (RPA) specific service providers are innovating and executing on RPA with increasing maturity over 2014.
HfS Blueprint Report: Telecom Operations Services
We see telecom operations services evolving to "as-a service" economy where business processes of wireline and wireless operators across network, fulfillment, assurance, and billing are being delivered as BPaaS on specialized technology stack.
HfS Named Top Analyst Firm of the Year
Long-time industry leaders Gartner and Forrester Research have been joined by HfS Research as the top firms in the Analyst Firm of the Year 2014 Awards. The awards are launched today to honour 18 IT and telecommunications industry analyst firms that have delivered outstanding value to their users.
Disrupt or be Disrupted: The Impact of Digital Technologies on Business Services
Extensive use of digital technologies is expected to support the implementation of advanced shared services models across a broader range of business functions over the next several years, new joint research from Accenture and HfS Research shows.
HfS Blueprint Report: Marketing Operations & Digital Customer Experience Management
The marketing operations and digital CEM market will converge on helping client organizations respond to the new consumer truths ‘digital’ is spearheading. This Blueprint report highlights leaders in this emerging marketplace.
The Ten Key Tenets of the Emerging As-a-Service Economy
The "as-a-service economy" is quickly taking over as the new source of value creation in business services. This report identifies the 10 tenets that HfS believes are shaping the foundation of this model.
Service Buyer and Advisor Perceptions of IT Outsourcing Provider Performances
As part of the 2014 State of Outsourcing Survey, HfS Research asked 312 Enterprise Buyers and 347 Advisors on their perceptions of IT Outsourcing service providers.
Executive Report: The State of Services & Outsourcing in 2014
Findings of our survey - the largest annual quantitative research study on services and outsourcing, conducted in June 2014.
HfS Blueprint Report: Shared Services & Outsourcing (SSO) Governance Solutions
This Blueprint assesses the strengths and capabilities of Shared Services and Outsourcing (SSO) Governance Solutions including both managed governance services and software providers.
Buyers and SPs find it a challenge to sift through the hype and understand real progress in analytics. Our initial research findings from the HfS Enterprise Analytics Services Blueprint refresh, compares market themes to 2013.
More Analytics, Big Data and BI
This PoV analyzes the location moves of 25 service providers, and 18 captives in the last quarter.
More Service Provider Analysis
There clearly is a need for more flexible labor in many European countries, and the ability to source skills “As-a-Service” from providers is becoming increasingly appealing
60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.
Yes, I actually believe this is a great province to invest in the talent and resources and we’ll shortly be able to share the news of a major new As-a-Service investment in the region from one of the Indian-heritage global service providers.
There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industry