HfS’ market sizing relies on a consistent primary methodology that is used for each service category. HfS's primary method is a supply side model that builds market dimensions by estimating revenues from the most significant service providers in each category. This is augmented by spending models and contract tracking for each specific market.
| We examine the finding of our survey--the largest-ever quantitative industry study covering both IT and business process outsourcing--conducted from December 2012 to January 2013.
| The HfS F&A BPO Industry Landscape 2013 uses input from F&A Enterprise Buyer Interviews, Service Provider Briefings and F&A Contract Information, HfS Analysts and Industry Influencers, and HfS Sourcing Executive Council Members.
The HfS Research Global IT Trends Survey concludes that in Business Intelligence and big data, real-time analysis is the hottest spending trend for 2013.
| IT Services to growth 5.3% in 2013, 4.8% CAGR to 2017.
Anyone close to business services over the last decade would have crossed paths with one little guy with a huge brain: Genpact’s Shantanu Ghosh.
Most of the big analyst personalities have seemingly fled the analyst industry… many for the riches on offer from their vendor clients, clearly seeing more ROI from employing them, as opposed to purchasing their firm’s services. However, this hasn’t prevented the remaining legacy ...
Hear Phil Fersht talk to Bill Kutik about analysts, HR and outsourcing…
There’s been a lot of backchannel lately regarding high profile analyst departures to vendor organizations, with Thomas Otter, Gartner’s hugely popular VP for Human Capital Management, hopping to SAP’s recent acquisition, SuccessFactors.