What Talent Acquisition Service Providers Can Learn From The Airline Industry

Lessons can be learned from the airline industry as Talent Acquisition Service leaders travel to compete for global business and inspire and motivate their teams to drive results, as both are essentially people businesses.

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The Era of Enablement

Learning solution pioneer Skillsoft acquired SumTotal Systems to deliver relevant, real-world support to workers where they are working and when they need it in a new combined content, service, and software delivery paradigm.

Deconstructing BPO for the As A Service Economy

The arrival of business platforms and process automation is changing the established forms of BPO. In this POV we deconstruct BPO to its core elements to see where that change will hit.

Is Sitel’s Approach to Tech Integration in CEM The Way Forward?

We discuss the industry's approach to technology integration in customer experience management solutions, using for context our discussions from the analyst day event by Sitel.

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Phil Fersht interviews Carole Murphy, Capgemini’s Head of BPO Business Transformation Services

Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai.

On behalf of HfS and KPMG, we very much appreciate your participation in this pivotal research study that delves into whether value beyond cost is being achieved with sourcing frameworks

The 2014 Analyst Value Survey canvassed the views of 1093 enterprises, analysts and vendor consumers of research