• HfS Blueprint Report: Shared Services & Outsourcing (SSO) Governance Solutions

    This Blueprint assesses the strengths and capabilities of Shared Services and Outsourcing (SSO) Governance Solutions including both managed governance services and software providers.

  • Save the Date: North American 2014 Blueprint Summit

    After our widely successful European summit at Cambridge University, we’re back stateside to rattle the global services and outsourcing industry like never before…

    Yes, the HfS Blueprint Sessions are coming back to North America for an eighth installment November 17 - 19 at Chicago’s famous Drake Hotel, for the biggest naval-gaze yet at our analog present and digital future of global services.

  • HfS Blueprint Report: Talent Acquisition Service Providers – Partners on the Path to Total Talent Management

    HfS assesses Talent Acquisition Service providers, third-party firms that support companies in the strategy, sourcing, and engagement programs and processes required to attract and activate workers as businesses desire today.

  • HfS Blueprint Report: Retail Operations

    The retail operations marketplace has evolved over the last decade in an opportunistic manner. Buyer demand has primarily addressed traditional IT services and horizontal BPO needs (including customer service, finance & accounting and human resources outsourcing).

  • Digital Transformation Services: an HfS Blueprint Primer

    As we anticipated at the outset, 2014 has shaped up to be the year Digital Transformation takes root as a unifying theme for IT Services providers. Nearly every major IT services provider is using the term Digital in go-to-market messaging today. This report sets out to clarify HfS’ definition of Digital Transformation and to explore the respective positioning of the leading IT Services providers in the market today.

  • HfS Blueprint Report: Supply Chain Management BPO

    Supply Chain Management BPO can address pain points across the supply chain and the cost of goods sold in a wide variety of industries.

    We are excited to publish our first Blueprint on SCM BPO and commend the initial members of the Winner’s Circle: Accenture, Capgemini, Entercoms and HAVI Global Solutions for the excellence in innovation and execution of supply chain processes.

With 50% Of IT Outsourcing Deals At Risk, How Are IT Outsourcing Providers Perceived?

premium-research|  With up to 50% of ITO buyers in our 2014 State of Outsourcing survey considering churning their current service provider this POV looks at just how 20 of those ITO service providers are perceived by buyers.

More Service Provider Analysis

Platform Play Features in More than Half of Insurance BPO Contracts

We add new datapoints and perspectives around insurance platform adoption gleaned from analysis of 219 insurance BPO contracts and exhaustive briefings/interviews conducted during Q1 2014 for the HfS Insurance BPO Blueprint.

More Business Process Outsourcing

What Talent Acquisition Service Providers Can Learn From The Airline Industry

Lessons can be learned from the airline industry as Talent Acquisition Service leaders travel to compete for global business and inspire and motivate their teams to drive results, as both are essentially people businesses.

More Global Workforce and Talent

Why Innovation Doesn’t Happen In Outsourcing

This POV discusses the top three reasons why innovation doesn't occur in most outsourcing relationships. Despite best intentions, organizations that fail to address these impediments will not likely produce meaningful innovations.

More Governance Practices and Tools
...more at www.horsesforsources.com From the blog

With 50% of IT outsourcing deals at risk, how are IT Outsourcing providers being perceived?

The famous HfS Blueprint Sessions are back stateside to rattle the global services and outsourcing industry like never before

Mike Beals talks to HfS readers about his new HfS Blueprint Report, “Shared Services & Outsourcing Governance Solutions”

Time to crack open a cold one, turn up the volume… and relax!