Doing Less with More: New Research Shows that Simplifying Workforce Support Services Drives Better Business Outcomes
The worker and what motivates him or her has not been adequately acknowledged nor addressed in much of the modern workplace. HfS employee experience research offers three solutions leaders can take to change workforce performance today.
Event Report: The Sourcing Industry Blueprint 3.0: Globally Designed. Together.
Industry power brokers gathered in New York for a working session called the "HfS Sourcing Blueprint Sessions 3.0." This proved to be the largest gathering yet of major stakeholders in the outsourcing industry.
HfS Blueprint Report: Enterprise Mobility Services
Mobile devices are steadily becoming the primary interface for the digital activities across our personal and professional lives. B2C businesses were the first to embrace the change but B2B business soon followed suit and today as customers we all expect to interact this way.
This document looks at the market potential for BPO and IT Outsourcing services in Europe for 2014.
An Israeli start-up called Okapi aims to upend the realm of enterprise management. In doing so it highlights what digital disruption is apt to look like in 2014.
More Cloud and Business Platforms
Learn how the partnership of EXL and Kemper Insurance has created value in the mid-market Insurance segment.
The design of the delivery center floor is being re-thought by leading service providers.
More Service Provider Analysis
HfS SVP, Research, Christa Degnan Manning just published some scorching hot new research (Doing Less With More) on what it will take to make workers more productive and engaged. Based on research of nearly 5,000 employees worldwide, the survey also assessed human resources service providers in rewa...
At long last… we have everything you’ve ever wanted to know about Robotic Process Automation and never dared to ask
Keshav Murugesh, CEO of WNS Global Services, talks a little about himself, WNS and his vision for the future of the BPO industry
Even back in ’79 the world was already beginning to zone in on the power of automation