Disrupt or be Disrupted: The Impact of Digital Technologies on Business Services
Extensive use of digital technologies is expected to support the implementation of advanced shared services models across a broader range of business functions over the next several years, new joint research from Accenture and HfS Research shows.
HfS Named Top Analyst Firm of the Year
Long-time industry leaders Gartner and Forrester Research have been joined by HfS Research as the top firms in the Analyst Firm of the Year 2014 Awards. The awards are launched today to honour 18 IT and telecommunications industry analyst firms that have delivered outstanding value to their users.
HfS Blueprint Report: Marketing Operations & Digital Customer Experience Management
The marketing operations and digital CEM market will converge on helping client organizations respond to the new consumer truths ‘digital’ is spearheading. This Blueprint report highlights leaders in this emerging marketplace.
The Ten Key Tenets of the Emerging As-a-Service Economy
The "as-a-service economy" is quickly taking over as the new source of value creation in business services. This report identifies the 10 tenets that HfS believes are shaping the foundation of this model.
Service Buyer and Advisor Perceptions of IT Outsourcing Provider Performances
As part of the 2014 State of Outsourcing Survey, HfS Research asked 312 Enterprise Buyers and 347 Advisors on their perceptions of IT Outsourcing service providers.
Executive Report: The State of Services & Outsourcing in 2014
Findings of our survey - the largest annual quantitative research study on services and outsourcing, conducted in June 2014.
HfS Blueprint Report: Shared Services & Outsourcing (SSO) Governance Solutions
This Blueprint assesses the strengths and capabilities of Shared Services and Outsourcing (SSO) Governance Solutions including both managed governance services and software providers.
Digital Transformation is easy to understand but difficult to embrace. This interview with Didier Bonnet, Capgemini’s head of Digital Transformation, looks to help enterprises start out on the right path.
More Digital Transformation
HfS Research announces its 2015 Research Agenda that will focus on the evolution of the "As-A-Service Economy."
This PoV analyzes the significance of Tech Mahindra's acquisition of LCC and how Tech Mahindra is moving towards "as-a-service" economy.
HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh Jain
Want to hear what HfS is covering in 2015 before our competitors rip us off?
Gartner, HfS and Forrester top the Analyst Firm of the Year awards, voted by 1100 research consumers
Alsbridge CEO Chip Wagner talks to HfS about its new European growth strategy… and a few other things