• Announcing the FORA Council

    HfS Research is establishing FORA, a select international executive leadership council of key industry stakeholders, focused on the Future of Operations in the Robotic Age.

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  • Are you ready for the Digital OneOffice™?

    Read Phil Fersht's research on the concept taking the industry by storm.

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  • Want to Engage with HfS?

    HfS has a unique research engagement model made up of five elements.

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Redwood gets under the hood of the OneOffice

Redwood is aiming to integrate the digital underbelly into intelligent digital support functions as organization move toward the OneOffice™

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HfS Emerging Market Guide: IBM Watson Services

While IBM is taking Watson to its technology and business services clients through the IBM Global Services group, it isn’t the only provider doing so.

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Upcoming Webinar: Tales from the (automation) trenches

Join us on June 1st to hear about critical lessons from early successful RPA deployments

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SERVICES


Research, Insight, and Advice for Buyers of Global Services

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Membership Services for Service Providers

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HfS PriceIndicator: Sourcing Prices for Sourcing Pricers

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Special HfS Announcement

HfS launches the FORA Council

Launching FORA (Future of Operations in the Robotic Age), a select international executive leadership council of key industry stakeholders.

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Industry leaders on the value of HfS Research

What the industry thinks of HfS Research

Industry leaders from Kellog's, BNY Mellon, Ascension Health, Wipro, and Concentrix on the value of HfS Research and its events.

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How the attendees valued the latest HfS event

Recap Video - OneOffice Summit in New York

What our attendees have to say about the impact and value of attending the HfS Research events.

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  • Keep up the good work and keep making the analysts out there proud of what you can achieve if you keep doing what your folks are doing every day!

    An HfS Reader, Legacy Analyst

  • The firm’s exceptionally wide freemium base means that it is delivering highly valuable services to a wide number of users.

    Influencer Relations, Duncan Chapple

  • I strongly believe that the analyst industry needs a disruption and happy to see that you guys are striving for that.

    An HfS Reader, Analyst Relations Manager

  • Everyone reads HfS -- it's informative, refreshing and engaging.

    An HfS Reader, Blog Comment

  • HFS deserves to be out in front – their research is a breath of much needed fresh air!

    An HfS Reader, Blog Comment

  • Great job on being the Uber for the Analyst Industry!

    An HfS Reader, Blog Comment

  • It’s the way you engage with your network that make HfS so powerful and influential in the market.

    An HfS Reader, Blog Comment

BLOG

How EXL is taking a “grassroots” approach for incremental digital transformation - for itself and clients

How EXL is taking a “grassroots” approach for incremental digital transformation - for itself and clients

EXL is working shoulder to shoulder with its clients -- at the grassroots level-- to figure out the vision for a more customer-centric, insight-driven, and agile business, map it out, and take the steps to get there.


Another “SRO” Crowd for an AI Presentation, But at a Payroll Conference?

Another “SRO” Crowd for an AI Presentation, But at a Payroll Conference?

Back-office corporate functions such as payroll are in fact fertile ground for RPA and intelligent automation overall, given the preponderance of recurring manual tasks and transactions not dependent on person-to-person interaction.


Recessions destroy jobs not robots

Recessions destroy jobs not robots

The largest inhibitor to the continued digital transformation of businesses and whole industries is, and will continue to be, a lack of skills