"It's time for next practices, not best practices. How can we truly get outsourcing beyond a cost-savings vehicle?"

4 providers and 4 buyers lock heads and debate the burning issues impacting today's outsourcing business:

1. How is the role of the provider changing (or needs to change) to help clients find new value?
2. How is the role of the governance office changing (or needs to change) to move engagements beyond "operational"?
3. What are the core challenges facing buyers today - and how can they be met?
4. What are the core challenges facing providers today - and how can they be met?
5. What are the future technologies and innovations that are going to change the outsourcing game?
6. Now we know what Cloud Computing is (do we?), what next?
7. What does the future hold for ITO and BPO? What will it look like in 5 years?