Connecting sourcing outcomes to stakeholder demand at a cost that delivers the right quality is the hallmark of a great sourcing strategy. Do it right and your stakeholders will delight as service delivery integrates with line of business demand and innovation flows through your processes and operations—and this is down to how well the governance and service interface work.
Managing multiple providers effectively means ensuring that the governance delivers three things:
that your providers are aligned to the business
that flawless service delivery marshals them together
the governance drives inter-provider collaboration and innovation between them—this is the holy grail of multisourcing strategies
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