HfS Research has shaped a prolific research agenda in 2011
that focuses on five themes:


Industry-specific sourcing strategies

Banking, insurance, utilities, energy, healthcare payor, pharmaceuticals,manufacturing, retail and legal
HfS Research analysts are focusing heavily on specific sourcing dynamics and trends within industry sectors
Horizontal business process and IT outsourcing strategies
IT, analytics, finance and accounting, procurement and supply chain, and human resources sourcing
HfS Research will build on its 2010 research to cover core cross-industry (horizontal) business processe
Sourcing change and change management
Sourcing success is directly related to much of what we cannot quantify as easily
How fast can we move? How we should deal with stakeholders? Which provider is most closely aligned with the way we work? What intangibles should we consider in the selection process? How do we grow our sourced footprint?
Cloud business services
With such a strong focus on organizations moving core business processes to the cloud (underpinned by SaaS, PaaS and IaaS solutions and standards, and supported by BPO services)
HfS will build on its 2010 study with the Outsourcing Unit at the London School of Economics
Outsourcing market forecasting analytics and price benchmarking
HfS is producing quarterly market size and forecast models to provide research clients with outsourcing market data across industries, regions, and business processes
HfS analysts are also working with multiple industry stakeholders to develop the industry's first realistic transaction-based BPO pricing model

More Research By Phil Fersht