Business Platforms are the future of business process outsourcing and represent the true fusion of the benefits provided by standardized business processes, cloud computing, and SaaS in a singular managed service delivery model.
Today, most enterprises are experienced outsourcers. They’ve earned their stripes by slashing their conspicuous operational costs with predominantly labor-based outsourcing engagements, particularly in labor-intensive areas such as software maintenance and development, customer management services, transactional accounting, and administrative HR. These organizations have learned that labor arbitrage alone cannot deliver breakthrough outcomes. To achieve substantially better results, these organizations are shifting their focus to areas where more complex processes and technology changes are required. Yet, these changes are nothing new. Over the last two decades, companies have invested trillions of dollars upgrading systems, integrating data, and reengineering processes.
More Research By Phil Fersht
Podcast: Finance and Accounting Outsourcing Market Landscape 2013 >
HfS Market Index N.A.: IT Services and BPO Market 2013 – 2017, Q2 2013 >
More Research By Robert McNeill
The Nuts and Bolts of Business Platforms >
2012 Outsourcing Predictions >
More Research By Tony Filippone
The CPO In 2011: The Toughest Job In The Global 1000 >
The Significance of Global Business Services Rises as Outsourcing Outcomes, beyond cost reduction, fall short >