About Us

Who we are and what we do

HfS Research is the leading analyst authority and knowledge community for the global services industry. We are a pure research analyst organization with 120,000 services professionals in our community.

Why HfS Research?

So, what makes us so different? Why choose us?

• Industry-leading analysts with decades of buyer and provider experience 
• Global analysts based across North America, Europe and Asia/Pacific
• Unrivalled market analytics - we survey thousands of industry stakeholders
• We are a pure analyst firm - we aren't conflicted by a consuling business
• We have the industry leading brand for services research - HfS is IIAR analyst award winner for both 2010 and 2011 
• We thrive on our reputation for unbiased, edgy opinion
• We don't do "pay for play" work for suppliers like many of our competitors
• We have the most thotough and compelling services industry research agenda
• Unmatched social networking reach in the global sourcing arena
• Vibrant website, blog and community of sourcing practitioners
• The go-to source for out-of-the-box thinking by services professionals

Company Background

HfS Research is the leading analyst authority and knowledge community for the global services industry. 

In addition to researching business services and technology services strategies, HfS educates and facilitates discussion among the world’s largest knowledge community of services professionals, currently comprising 120,000 subscribers. HfS provides a collaborative platform for the largest, highest impact, and most frequently visited professional community in the global services industry, offering rapid and insightful commentary on, analysis of, and debate about enterprise shared services, outsourcing, and global operations dynamics.

In 2011, HfS was awarded Outsourcing, BPO and Services Analyst Firm of the Year by the International Institute of Analyst Relations (IIAR), the premier body of analyst-facing professionals, and runner-up for overall Analyst Firm of the Year. Led by recognized industry expert Phil Fersht, HfS Research differentiates itself with its global team of expert services analysts with real industry experience, provocative and opinionated research, unrivalled market analytics, and a view of technology as an enabler for business process improvement.  Its on-demand expertise relationship model helps clients leverage HfS knowledge and strategic insight in a rapid, responsive and engaging manner.

HfS Research also manages the HfS 50 Sourcing Executive Council, the premier peer discussion group for enterprise outsourcing and business services executives. This by-invitation-only program fosters networking, debate and best-practices sharing among the most senior sourcing executives of large global enterprises. This powerful forum is shaping the strategic direction of the sourcing industry, influencing other buyers, service providers and intermediaries across BPO, ITO and shared services domains. HfS hosts and facilitates regular meetings, webinars, introductions and peer networking opportunities for HfS 50 members, and its analysts contribute to these interactions with candid, unbiased opinions based on current, relevant research, benchmarking data and deep sourcing governance expertise.

Now in its sixth year of publication, HfS Research's acclaimed blog “Horses for Sources” is widely recognized as the leading destination for collective insight, research and open debate of sourcing industry issues and developments. The thriving HfS LinkedIn community includes over 17,000 industry professionals who share views and information daily. More information about HfS Research can be accessed at www.HfSResearch.com. The company can be followed on Twitter at www.twitter.com/horses4sourcesand LinkedIn by joining The BPO and Offshoring Best Practices forum.

To learn more about HfS Research, please email research@HfSResearch.com.