New research from HfS Research and KPMG shows we are now on the verge of being overtaken by one of the most fundamental changes in the Services Management market. Leading organizations are leveraging Enterprise Service Management (ESM) capabilities to improve business performance via an evolution to a business services (a.k.a. Global Business Services) model.
How ESM is evolving - the current state of the market and anticipated future trends
How a smart approach to ESM can dovetail with a forward-thinking Global Business Services strategy
The future role of ITIL in service management
The evolving ESM provider ecosystem and competitive landscape
How enterprise buyers can develop an effective ESM strategy
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