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A Joint Webcast from HfS Research and KPMG SSOA
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New research from HfS Research and KPMG shows we are now on the verge of being overtaken by one of the most fundamental changes in the Services Management market. Leading organizations are leveraging Enterprise Service Management (ESM) capabilities to improve business performance via an evolution to a business services (a.k.a. Global Business Services) model. 


New data strongly suggests that the adoption of Enterprise Service Management will be swift because it answers a pressing need from operations executives to get greater control and visibility over process delivery. Enterprise Service Management allows companies to learn from IT Service Management process maturity and automation tools how to apply these principles to business services. The result will be better service quality and faster service delivery at a lower cost and with greater effectiveness. It also brings capabilities to enterprises to further manage their extended environment of business service delivery across internal global business services operations and third party business process outsourcers. 
Please join HfS Research and KPMG to discuss the following market dynamics:
  • How ESM is evolving - the current state of the market and anticipated future trends
  • How a smart approach to ESM can dovetail with a forward-thinking Global Business Services strategy
  • The future role of ITIL in service management
  • The evolving ESM provider ecosystem and competitive landscape
  • How enterprise buyers can develop an effective ESM strategy

Don't miss this informative session. REGISTER NOW!


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