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Redesigning the Digitally Driven Front-Office

Customer experience pros share tips for redesigning digitally driven front-office outcomes

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Ten Commandments for Utility Executives to get out of the Perfect Storm

The utilities industry has encountered disruptive forces over the last few decades and now faces a new wave of powerful forces.

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Insurance Viewpoint: Use the Power of “AND” to Transform Operations

Three recent interactions with insurance leaders demonstrate the diversity in thinking and action in pushing the Digital OneOffice agenda

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SERVICES


Research, Insight, and Advice for Buyers of Global Services

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Membership Services for Service Providers

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HfS PriceIndicator: Sourcing Prices for Sourcing Pricers

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Special HfS Announcement

HfS launches the FORA Council

Launching FORA (Future of Operations in the Robotic Age), a select international executive leadership council of key industry stakeholders.

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Industry leaders on the value of HfS Research

What the industry thinks of HfS Research

Industry leaders from Kellog's, BNY Mellon, Ascension Health, Wipro, and Concentrix on the value of HfS Research and its events.

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How the attendees valued the latest HfS event

Recap Video - OneOffice Summit in New York

What our attendees have to say about the impact and value of attending the HfS Research events.

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    An HfS Reader, Legacy Analyst

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    Influencer Relations, Duncan Chapple

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    An HfS Reader, Analyst Relations Manager

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When automation becomes your only option...

When automation becomes your only option...

When automation becomes your only option...


Moving beyond the numbers in healthcare to drive and measure change

Moving beyond the numbers in healthcare to drive and measure change

While metrics are important, outcomes can’t just be measured in numbers if you want to effect real change.


Ian Maher... Sourcing Star

Ian Maher... Sourcing Star

Phil Fersht interviews Ian Maher, the automation and outsourcing genius behind the Hanover Insurance Group