A report by HfS Research, Robotic Automation Emerges as a Threat to Traditional Low-Cost Outsourcing that both Mint and CIO refer to gives a sense of what it’s good at and what it’s not.

  • Highly rules-driven – Typically a rote, repetitive back-office process that does not require human judgment or sophisticated exception handling.
  • Important and urgent for the business unit to address, but not an IT development priority – IT’s traditional software development process is better suited to strategic process improvements, while robotic automation is well suited to processes that are too tactical or short-lived to suit IT’s primary mission.
  • Problematic to send offshore – As robots can run in pretty much any location the organization desires, they can also be helpful in scenarios where regulatory restrictions make moving work offshore problematic for security and compliance reasons.


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