Market Analyses

Market Index Q1 2017

Mar 14, 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2017.

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Delivery Location Announcements by Service Providers & Global In-House Centers in Q4 2016

Feb 28, 2017

The location decisions are more agile than these once used to be! In-house Services Centers are far more strategic, while global service providers strive to balance onsite/offshore model to get closer to their customers’ customer.

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HfS Industry Trends and Analysis – Energy Overview and Services Opportunities

Feb 03, 2017

The Energy sector is one of the most dynamic industries, not in the least with enormous volatility in prices and the political environment.

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Strategic Analysis of 2016 Energy & Utilities Outsourcing Deals

Jan 31, 2017

This report provides our analysis and key takeaways on the Energy & Utilities deals signed in 2016, service providers’ strategies and the state of the overall market.

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Market Index Q4 2016 - Update

Dec 09, 2016

This update gives an overview of the IT and business services market performance through Q4 2016.

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Trends in Procurement Outsourcing Contracts

Nov 20, 2016

HfS explores the trends in outsourcing contracts awarded in the last 24 months. Has the downward spiral in TCV reached the bottom?

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BPO Pricing Evolution

Nov 17, 2016

HfS examines pricing methods behind over 2,000 live BPO contracts. Has the world abandoned FTE in favor of outcome-based pricing?

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Q3 2016 Delivery Location Announcements

Nov 09, 2016

With the move to intelligent operations, digital, analytics and automation, delivery models are changing.

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