Market Analyses

The HfS BPO Top 50

Jul 14, 2017

This is the HfS list of top 50 BPO providers by revenue.

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Engineering Services Outsourcing Trends Q1 2017

Jul 03, 2017

Welcome to the Q1 2017 edition of our quarterly engineering services outsourcing trends analysis.

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H1 2017 M&A Analysis – It’s About Capability

Jul 03, 2017

M&A activity is an indicator of strategic changes that look beyond the hype to understand real market shifts. We analyze H1 2017 in this report.

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Market Index Q2 2017

Jun 16, 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q2 2017.

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Delivery Location Announcements by Service Providers & Global In-House Centers in Q1 2017

May 15, 2017

In Q1 2017, we tracked 82 new location moves. Service Providers and Global in-house Centers continue to balance their locations portfolios.

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HfS Industry Trends and Analysis – Utilities Overview and Services Opportunities

Apr 28, 2017

The Utility industry is on the cusp of significant transformation, driven by political, environmental and social pressures coinciding with new competition and technological advancements.

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Engineering Services Outsourcing Trends Q4 2016

Mar 27, 2017

Welcome to the Q4 2016 edition of our quarterly engineering services outsourcing trends analysis.

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Market Index Q1 2017

Mar 14, 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2017.

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Delivery Location Announcements by Service Providers & Global In-House Centers in Q4 2016

Feb 28, 2017

The location decisions are more agile than these once used to be! In-house Services Centers are far more strategic, while global service providers strive to balance onsite/offshore model to get closer to their customers’ customer.

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