The Economic Times | Jan 31, 2017
Bloomberg reported on Monday, following similar reports last week, that the executive orders could seek to curb the long term H-1B visas, and the short term L-1, E-2 and B1 visas.
Melissa O’Brien, research director for Digitally Driven Front Office Services at HFS Research, agrees that organizational silos are hampering the power that could be gained from social platforms.
“When I first started covering this area, the discussion was about how you pivot social media from a pure marketing standpoint into customer relationships. Now the conversation is much bigger than that: The data you get from social can play a bigger role throughout the enterprise,” O’Brien says. “But social strategy has typically existed as a subset of marketing and it still tends to get stuck there.”
She believes businesses are just at the beginning of this part of their social journey and as they become more customer-centric, social intelligence will spread across the enterprise. “All of this is a work in progress and it is a struggle for companies.”
CIO | Jul 26, 2017Read More
Phil Fersht, CEO of US-based HfS Research, agreed with the view. He said a big challenge for Infosys has been in making big digital acquisition plays similar to Cognizant’s acquisition of Idea Couture and Wipro’s acquisition of DesignIT. “The whole value proposition behind digital is blurred and it is impossible to compete with the likes of Accenture with true digital design offerings. Hence, Sikka finds himself between a rock and a hard place with regard to future acquisition strategy,” he said.
Economic Times | Jul 26, 2017Read More
"This is sign that the Trump administration is failing to execute many of its pre-election promises,” said Phil Fersht, CEO and Chief Analyst at services industry research firm HfS Research. “While we've seen some outsourcing deals being awarded to "non-Indian" service providers since the election, we're now seeing the uncertainty dissipate as Trump's policies atrophy. This is good news for the Indian IT industry," he added.
Money Control | Jul 25, 2017Read More
"I don't want to burst any bubbles but 5 percent growth rate is pretty good," Phil Fersht, CEO and chief analyst at UK-based research firm HfS, told ZDNet. "You can stay positive. A lot of the western providers are happy with 2 to 3 percent. Their growth will flatten and even decline so the focus will now be on profitability and margin maintenance."
ZDNet | Jul 24, 2017Read More
"Tracking best candidate sources [or] channels helps spend recruiting dollars where the payoff is greatest," said Steve Goldberg, research vice president of HR technology and workforce strategies at HfS Research.
Other sophisticated workforce analytics capabilities in managing recruiting and hiring practices include "predicting specific, key employee retention risks; best candidates for certain roles; business area compliance risks; or even gender-biased decision-making," according to Goldberg.
TechTarget | Jul 20, 2017Read More
As companies embrace new development methodologies and infrastructure choices, many standalone IT service areas no longer make sense. “In the past, companies may have sourced app services from one provider and secured cloud services from another,” says Ollie O’Donoghue, senior research analyst with HfS Research. “Now, thanks to new methodologies like devops and the increased ‘cloudification’ of business infrastructure, the lines between distinct IT services are blurring. Service providers and clients are far more likely to procure a blend of IT services to deliver business outcomes from a single vendor [rather than] contracting segments of IT out to a range of suppliers.”
The results of automation are also becoming more transparent. Service providers are now expected to detail the iterative efficiencies that automation will create for clients, says Jamie Snowdon, chief data officer for HfS Research. Unfortunately for providers, that means they can no longer keep the savings to themselves. “Undoubtedly, as newer forms and blends of automation technologies enter the marketplace, vendors will be increasingly required to share the benefits with their well-informed clients,” says Snowdon
CIO | Jul 19, 2017Read More
“SAP is probably the embodiment of what I would term legacy systems, this old clunky world of ERP (Enterprise Resource Planning software), (a) huge investment but incredibly difficult to change,” says analyst Tom Reuner, a senior vice president of Intelligent Automation and IT Services at HfS Research.
CNBC | Jul 18, 2017Read More
Among industry groups, the high-tech and financial services industries leading the way with, respectively, 53% and 44% making significant investments in RPA over the next couple of years, HfS reports. "Only retail falls below 30%, which may be a result of highly distributed organizations finding it if challenging to find high-throughput, high-intensity process where there is real tangible ROI for the investment."
RPA puts businesses on the path to digitization, HfS explains. "Quite simply, you can't be an effective digital organization if you don't have your manual processes digitized and automated. That's what RPA does."
ZDnet | Jul 18, 2017Read More
Dr. Tom Reuner, Senior Vice-President, HfS Research said:
"By leveraging and integrating a broad set of artificial intelligence technologies, Infosys is supporting customers on their journey toward business transformation. The modular set up of Infosys Nia allows for more flexibility when addressing diverse sets of use cases. On this journey, Infosys’ expansive AI and cognitive computing capabilities provide customers with solutions that put data at the center of their service delivery strategies."
Diginomica | Jul 14, 2017Read More