Points of View

HfS Engineering services Top 20: Leading Engineering Service Providers 2016

May 24, 2017

In this study, we analyze the structure of the engineering services industry, and provide a list of the top 20 engineering service providers.

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Intelligent Automation in Telecom Operations

May 16, 2017

In this PoV, we analyze the current adoption of automation in the telecom industry, service providers’ offerings for automating telecom business processes, and the role of AI in the next stage of telecom automation productivity.

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Redwood gets under the hood of the OneOffice

May 10, 2017

Redwood is aiming to integrate the digital underbelly into intelligent digital support functions as organization move toward the OneOffice™

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Bots in HR - time to get with the program

May 01, 2017

This POV examines the emerging area of using bots and AI in HR; e.g., for support issues and questions traditionally handled by HR support staff.

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Holistic Security in Healthcare Operations Means Scrutinizing Your Outsourcer’s Cyber Efforts

Apr 28, 2017

Questions to ask your service provider about securing your data.

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Inside the Patient Experience Design Thinking Workshop with Lawrence General Hospital and Sutherland

Apr 28, 2017

A walk in the shoes of hospital employees during a design thinking workshop.

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USG Boral Greasing the IT Wheels With Focus on Business Outcomes

Apr 26, 2017

This is a SuccessFactors services case study involving Infosys and USG Boral.

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State of the Outsourcing, Shared Services, and Operations Industry 2017

Apr 18, 2017

The latest joint research from KPMG Global Advisory and HfS Research reveals the State of the Outsourcing, Shared Services, and Operations Industry 2017

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Customise First - Digital OneManufacturing

Apr 11, 2017

In this PoV, we discuss HfS Digital OneManufacturing framework which can help manufacturers in developing Industry 4.0 capabilities

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