Points of View

HR Customer Story: Protecting the Investment in Job Candidates

Jul 26, 2017

This POV offers a practical framework for highlighting the cost of job candidates opting out of the process and a way to reduce associated costs.

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How A Procurement Concierge Improves Data Quality, Compliance, Cost

Jul 19, 2017

How one company found a way to improve efficiency and user experience at the same time.

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Without a Data Foundation, Digital Transformation Goes Nowhere

Jul 19, 2017

This POV highlights the importance of creating a data foundation for their organization.

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The 2017 High Value IT Services Top 25

Jul 14, 2017

A report analyzing the market performances of the current top 25 high value IT services providers.

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Payroll Leaders Viewpoint: Navigating the Subcontracting Model

Jul 07, 2017

This POV examines the challenges for customers being serviced by a global payroll delivery model, and provides ways to mitigate risks and challenges.

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Redesigning the Digitally Driven Front-Office

Jul 06, 2017

Customer experience pros share tips for redesigning digitally driven front-office outcomes

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Ransomware Is Scary, but It’s Not the Biggest Threat

Jul 05, 2017

Ransomware is getting the most attention today. But application security is a much more pressing concern than ransomware. This PoV explains why.

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Ten Commandments for Utility Executives to get out of the Perfect Storm

Jul 03, 2017

The utilities industry has encountered disruptive forces over the last few decades and now faces a new wave of powerful forces.

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Insurance Viewpoint: Use the Power of “AND” to Transform Operations

Jul 03, 2017

Three recent interactions with insurance leaders demonstrate the diversity in thinking and action in pushing the Digital OneOffice agenda

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