Points of View

Intelligent Automation in Telecom Operations

In HfS Research’s Blueprint Report Intelligent Automation 2016, we highlighted that “intelligent automation (IA) is one of the most disruptive developments our industry is facing. The market development is still nascent, but we will see exponential growth set in within the next 12 months.” However, there is no commonly accepted understanding of IA or its key components, adding to the blurred perception across industries. In this Point of View (PoV), we analyze the current adoption of automation in the telecom industry, service providers’ offerings for automating telecom business processes, and the role of AI in the next stage of telecom automation productivity.


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