Points of View

Why Design Thinking Can Save the Outsourcing Industry

New research into the Ideals of As-a-Service, which canvassed the viewpoints of 178 major enterprise operations executives, points to the rise of Design Thinking and the cultivation of creative ideas, as critical to more than four-out-of-ten enterprises today, in terms of having immediate impact in their quest to reach an As-a-Service end-state, second only to investments in analytics tools and skills.


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