Press Releases

Announcing the FORA (Future of Operations in the Robotic Age) Council Members

May 17, 2017

The first industry council is bringing together buyside operations leaders, service providers leaders, expert advisers and technology developers to steer industry’s transition to the Digital OneOffice™

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HfS launches FORA (Future of Operations in the Robotic Age) Council

May 01, 2017

The first industry council is established to bring together buyside operations leaders, service providers leaders, expert advisers and technology developers to steer industry’s transition to the Digital OneOffice™

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The Customer Experience shift from Chatbots to Cognitive Virtual Agents

Mar 20, 2017

New research reveals that with automation becoming more sophisticated and intelligent, the emphasis is now moving beyond chatbots toward Virtual Assistants and Virtual Agents

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HfS Research to address NASSCOM on the Future of Outsourcing: The Digital OneOffice™ Organization

Jan 31, 2017

HfS Research, the leading analyst authority and global community for business operations and IT services, today announced its address to the 25th edition of the NASSCOM India Leadership Forum in Mumbai next month.

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HfS and the GSA Announce Global Partnership

Nov 21, 2016

HfS Research and the Global Sourcing Association announce global partnership to drive insight, knowledge and skills across the global sourcing industry

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HfS Unveils 2017 Blueprint Research Agenda

Nov 10, 2016

HfS to explore real enterprise experiences in breaking down legacy silos and mindsets inhibiting change, addressing the needs of customers at the heart of business operations

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HfS Launches IT Strategy and Consulting Services Research Coverage

Oct 23, 2016

HfS Research Chief Analyst to head up groundbreaking research on IT consulting and strategy, application development, and cloud services, based on the independent references of 300 Global 2000 enterprise clients

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HfS Continues Expansion with New Additions to Commercial Team

Aug 31, 2016

HfS Research today announced its continued expansion with three critical new hires in its commercial operations.

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