The HfS Research BPO PriceIndicator™

Real-time, research-based price benchmarking data for precision sourcing decisions

• The HfS PriceIndicator™ supports informed data-driven insight and provides guidance to help HfS research clients formulate pricing strategies for their BPO contracts – whether they are a first-time BPO buyer, or renegotiating a current engagement. 

• The HfS PriceIndicator™ helps move clients away from relying purely on "FTE-only" pricing models. HfS analysts provide clients with valuable knowledge and coaching to steer them away from relying primarily on "rate-card" FTE pricing, and to evaluate more strategic pricing methodologies, namely outcome-based and transactional-based approaches. HfS analyst experts are available on-call to provide informed strategic guidance to our clients through ongoing pricing research that incorporates labor-based, transactional/volume-based and outcome-based pricing strategies.

• The HfS PriceIndicator™ gives BPO buyers valuable price benchmark data based on inputs from over 800 BPO engagements. We formulate PriceIndicator™ data from our BPO contract database of more than 800 current contracts, to produce price ranges for the different staffing roles across 12 major outsourcing destination countries. HfS analysts research local labor rates, exchange-rate fluctuations, service provider margins, and other relevant geographical dynamics on an ongoing basis, to produce the most accurate and current lens into today's BPO pricing.

• The HfS PriceIndicator™ is designed to suit your flexible pricing needs, whether you need needing short-term, long-term, or transition outsourcing pricing support.  With our on-call research membership, we can also support custom requirements, such as discreet processes or alternative locations.

For more information about the HfS PriceIndicator, email Tom Ivory at tom.ivory@hfsresearch.com.