HfS Premium Research Agenda

For the last two years, HfS Research has researched and shared the change and solution ideals of the As-a-Service Economy (see link) as a way to redefine and increase the value of shared services and outsourcing. These Eight Ideals that address talent, process, and digital technology are the way enterprises can continue to achieve value from their business operations, beyond merely keeping costs low and legacy processes functional.

 

Our 2017 research theme is all about “making it real,” where we explore real experiences (examples) in breaking down legacy silos and mindsets inhibiting change, where enterprises and their partners are placing the needs of their customers at the heart of their operations -- The Digital OneOffice™ (see link).

 

HfS Blueprints and Emerging Market Guides are research-based reports (see link) on how enterprises can and are partnering As-a-Service to achieve this OneOffice. Blueprints cover established markets and emerging market guides address newer areas for services. The reports cover trends and themes on the combinations of talent and technology for business outcomes, service provider analysis, and recommendations for partnering. Here's the publication schedule for these Reports (subject to change):

 

Q1 2017

       

Report

 

Status

 

Author/Co-Author

Capital Markets Operations   Published   Reetika Joshi
Design Thinking 2017   Published   Barbra McGann, Hema Santosh
Managed Security Services 2017   Published   Christine Ferrusi Ross
Predictive Capabilities in HCM Systems (Emerging Market Guide)
  Published   Steve Goldberg
RPA Providers (Blueprint Snapshot)
  Published   Tom Reuner
Salesforce Services   Published   Khalda De Souza
Smart Manufacturing/Industry 4.0 (Emerging Market Guide)
  Published   Pareekh Jain
         

Q2 2017

       
Report  

Status

 

Author/Co-Author

Application Testing Services       Tom Reuner
Digital Technology Strategy & Consulting Services       Jamie Snowdon, Phil Fersht
IBM Watson Services (Emerging Market Guide)   Published   Reetika Joshi, Tom Reuner
IT Infrastructure Management & Cloud Services       Jamie Snowdon, Phil Fersht
Microsoft Dynamics Services       Khalda De Souza
Travel & Hospitality Services       Melissa O'Brien
Utility Operations 2017
  Published   Derk Erbé
         

Q3 2017

       

Report

 

Status

 

Author/Co-Author

Application Development & Management Services       Tom Reuner, Jamie Snowdon, Phil Fersht
Digital OneOffice Retail Services       Melissa O'Brien
Digital Technology IT Services Masters       Jamie Snowdon, Phil Fersht
Embedded Engineering       Pareekh Jain
Energy Operations 2017       Derk Erbé
F&A As-a-Service       Barbra McGann, Phil Fersht
Insurance As-a-Service       Reetika Joshi
Intelligent Automation       Tom Reuner
IT Services Industry Snapshots: Banking, Insurance, Health, Government, Manufacturing       Jamie Snowdon
Payroll-as-a-Service 2017       Steve Goldberg
         

Q4 2017

       

Report

 

Status

 

Author/Co-Author

Blockchain in Healthcare and Life Sciences (Emerging Market Guide)       Christine Ferrusi Ross
Cognitive-driven Analytics Services       Reetika Joshi, Tom Reuner
Healthcare Payer Operations       Barbra McGann
HR As-a-Service 2017       Steve Goldberg
IoT Smart Cities (Emerging Market Guide)
      Pareekh Jain
IT Services Industry Snapshots: Telecom, Travel, Energy, Utilities       Jamie Snowdon
Procurement-as-a-Service 2017       Derk Erbé
SAP Successfactors Services 2017       Khalda De Souza
ServiceNow 2017       Tom Reuner
Supply Chain Services       Derk Erbé
Virtual Agent Capability (Emerging Market Guide)
      Melissa O'Brien, Tom Reuner
Workday Services 2017       Khalda De Souza