The Team

Led by industry expert Phil Fersht, the HfS Research team is a multi-disciplinary group of analysts with deep domain knowledge in global sourcing strategies across both IT services and Business Process Outsourcing domains.

The HfS Core Team

Phil Fersht Chief Executive Officer
Michael Koontz SVP & Research Director, Banking, Financial Services and Insurance
Esteban Herrera Senior Vice President, Buyer Strategies
James R. Slaby Research Director, Sourcing Security and Risk Strategies
Reetika Joshi Principal Analyst, BPO and Analytics Strategies
Brian Robinson Research Director, Business and IT Services Strategies
Sudhanshu Saxena Senior Analyst
Tom Ivory Senior Vice President, Sales and Commercial Operations
Tony Filippone Executive Vice President, Research
Robert McNeill Research Vice President, Cloud Services and IT Outsourcing
Thomas Mendel Vice President EMEA
Jui Narendran Research Director
Tricia Bolger Director of Client Services
Rand Havens Rand Havens, Research Director, Global Business Services & Manufacturing Strategies
Sarah Little Director, Marketing and Operations

HfS Research Contributing Analysts

Deborah Kops Research Fellow, Sourcing Change Management
Phil Hassey Contributing Analyst, Asia/Pacific BPO Strategies
Keith Strodtman Research Fellow, Human Resources Outsourcing
Jyoti Banerjee Research Fellow, Sustainability Strategies

HfS Advisory Board

Jason Busch Founder and CEO, Azul Partners and SpendMatters
Ray Wang Founder and CEO, Constellation Research
Dawn Tiura Evans President and Chief Executive Officer, Sourcing Interests Group
Professor Sir Alan Fersht Fellow, Gonville & Caius College, Cambridge University
Fred McClimans Founder, 2020F and Current Analysis
Leslie Willcocks Head of Outsourcing Unit, London School of Economics
Todd Furniss Founder, gendonTodd Capital
Dr. Iraj Fooladi Douglas C. Mackay Chair in Finance, Dalhousie University
Dr. Simon Robert Croom Global Supply Chain Management Authority
Lee Coulter CEO Shared Services, Ascension Health
Sarah Clayton Global Director, Strategy and Planning at Shared Services & Outsourcing Network
Naomi Lee Bloom Managing Partner, Bloom & Wallace
John Haworth Head of Globalization Center of Excellence, Cigna Corporation
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