Phil Fersht founded HfS Research in early 2010 and has overseen the growth and development of the organization to become the leading analyst authority and knowledge community for global business and IT services. He is a prolific author, analyst and visionary for the global services industry.
Fersht was named "Analyst of the Year 2011” by the Institute of Industry Analyst Relations (IIAR), winning the premier analyst award for a second successive year. This is the most coveted global award for industry analysts in technology and services industry. He is a renowned expert in the fields of Business Services and IT Strategies and frequently discusses complex industry-specific issues that impact how enterprises manage their global business operations. He is also author of the leading blog for the services industry entitled “Horses for Sources”, now entering its sixth year.
Over the past 17 years, Fersht has lived and worked extensively in Europe, North America and Asia where he has advised on more than 150 major outsourcing, shared services and offshoring engagements and consults regularly with senior business operations and IT executives on their global sourcing and services strategies. At HfS, Fersht directs and contributes to the firm’s research, advisory and global knowledge community, which today totals over 120,000 professionals.
During his career, Phil Fersht has worked at AMR Research (Gartner Inc), leading the firm’s BPO and IT Services practices. Previously, he served as market leader for Deloitte Consulting’s BPO Advisory Services, where he led numerous outsourcing and offshoring advisory engagements with Fortune 500 enterprises. He also worked for outsourcing consultant Everest Group where he helped establish the company’s BPO research practice. Phil began his career at IT analyst IDC where worked across its European US and Asia/Pacific operations.
He is a frequent author and speaker on IT services, Finance, HR and Procurement Business Process Outsourcing trends and issues. He was named both an "FAO" and "HRO Superstar" by FAOToday and HROToday Magazines for 2005, 2006, 2007, 2008, 2009 and 2010 and was featured as the cover story for the December 2006 issue of FAOToday as one of the outsourcing industry's most prominent experts. He was also nominated for “Advisor of the Year” at the FAOSummit 2008. He was also recognized, in 2011, by Globalization Today (the official magazine of the International Association of Outsourcing Professionals) in their first ever "Powerhouse 25" list.
He speaks regularly at many leading industry conferences, which have included The Conference Board, NASSCOM, IDC Directions, The HfS 50 Executive Council, the Shared Services Exchange, the Sourcing Interests Group, the Shared Services & Outsourcing Week and the Council of Supply Chain Management Professionals. Fersht is quoted extensively in major media, which recently includes lead stories with the Wall Street Journal, BusinessWeek, Investor’s Business Daily, USA Today and CIO Magazine.
Fersht received a Bachelor of Science, with Honors, in European Business & Technology from Coventry University, United Kingdom and a Diplôme Universitaire de Technologie in Business & Technology from the University of Grenoble, France. He also has a diploma from the Market Research Society in the United Kingdom.