Intelligent Automation

Intelligent Automation in Telecom Operations

May 16, 2017

In this PoV, we analyze the current adoption of automation in the telecom industry, service providers’ offerings for automating telecom business processes, and the role of AI in the next stage of telecom automation productivity.

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Redwood gets under the hood of the OneOffice

May 10, 2017

Redwood is aiming to integrate the digital underbelly into intelligent digital support functions as organization move toward the OneOffice™

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HfS Emerging Market Guide: IBM Watson Services

May 04, 2017

While IBM is taking Watson to its technology and business services clients through the IBM Global Services group, it isn’t the only provider doing so.

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Making Cognitive Real: The Transformation of Service Agents

Mar 20, 2017

A look at IPsoft's Amelia and the emerging trend of virtual agents.

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HfS Blueprint Snapshot: RPA Providers

Feb 22, 2017

The 2017 RPA provider Blueprint Snapshot evaluates the leading RPA provider and provides an assessment of the market dynamics.

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Why You Need To Care About IBM Watson’s Ecosystem

Feb 08, 2017

The emerging IBM Watson Services ecosystem is complex.The partners for IBM Watson Services thus play a special role as they go to market and invest in this growing services market in the next few years.

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Intelligent Automation in HR Services and Solutions

Dec 16, 2016

We explore Intelligent Automation examples in HR/HCM in general, and specifically in the recruiting domain.

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The 2016 RPA Premier League Table – Transformation Comes to the Fore

Dec 13, 2016

This RPA Premier League Table captures the shift toward transformational projects.

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The Era of Cognitive Is Changing the Notion of Service Agents

Dec 02, 2016

The rise of Virtual Agents is highlighting both a holistic approach to automation as well as the impending disruption.

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