Intelligent Automation

Making Cognitive Real: The Transformation of Service Agents

Mar 20, 2017

A look at IPsoft's Amelia and the emerging trend of virtual agents.

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HfS Blueprint Snapshot: RPA Providers

Feb 22, 2017

The 2017 RPA provider Blueprint Snapshot evaluates the leading RPA provider and provides an assessment of the market dynamics.

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Why You Need To Care About IBM Watson’s Ecosystem

Feb 08, 2017

The emerging IBM Watson Services ecosystem is complex.The partners for IBM Watson Services thus play a special role as they go to market and invest in this growing services market in the next few years.

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Intelligent Automation in HR Services and Solutions

Dec 16, 2016

We explore Intelligent Automation examples in HR/HCM in general, and specifically in the recruiting domain.

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The 2016 RPA Premier League Table – Transformation Comes to the Fore

Dec 13, 2016

This RPA Premier League Table captures the shift toward transformational projects.

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The Era of Cognitive Is Changing the Notion of Service Agents

Dec 02, 2016

The rise of Virtual Agents is highlighting both a holistic approach to automation as well as the impending disruption.

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Transforming Customer Support Into a Profit Center with CSS Corp

Nov 28, 2016

Quality customer experience and support through the entire lifecycle of any product or service is increasingly central to business success.

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Getting the Ball Rolling with RPA in Healthcare Operations

Nov 10, 2016

A research-based PoV on the use of RPA in Healthcare Operations and the value of partnership to achieving more impact with it.

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Recessions Destroy Jobs, Not Robots!

Oct 26, 2016

The real threat to our industry is Digital Disruption, not Automation.

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