HFS TV

  • Phil Fersht at NASSCOM BPM Strategy Summit 2016

  • HfS Webinar: Enabling the First Truly Digital Olympic Games

  • HfS Webinar: RPA in Banking--How ANZ Changed the Game on Human Augmentation

  • #CXforum Session Three: How is #IoT reshaping #CX and Consumer Personalization?

  • Madelein Smit of Intertrust Group Talks about the HfS Working Summit at Harvard

  • HfS Webinar: What Happened to BPO and What Is Truly Coming Next?

  • Meet HfS Research Director Reetika Joshi

  • HfS Welcomes Melissa O'Brien

  • Phil Fersht on the HfS Blueprint Report: Design Thinking in the As-a-Service Economy

  • HfS Webinar: 2016 Predictions for Outsourcing and GBS

  • Phil Fersht, HfS Research Founder and Industry Analyst, on How To Embrace Disruption at NILF 2016

  • HfS Webinar: Delivering Cyber Security and Trust-as-a-Service

  • HfS Webinar: The Virtual Workforce - How RPA Liberates People from Robotic Work

  • Fred McClimans with an #RSAC2016 Summary and Wrap-up

  • Phil Fersht on "Confusion-as-a-Service: The massive disconnect between vision and reality"

  • Phil Fersht on "The jobs aren’t 'going away' – they’ve already pretty much gone"

  • HfS Webinar: Why Design Thinking Can Save the Services Industry From Obsolescence

  • Francesca Gino Discusses the HfS Summit at Harvard in December 2015

  • Principal Analyst Khalda De Souza on the new HfS Blueprint on SuccessFactors Services

  • Tom Reuner of HfS Discusses the HfS Approach to Intelligent Automation

  • Mike Cook of HfS Talks with Daniel Neurohr of Unilever

  • Jerry Newman, Head of Digital for Chelsea, on the Power of Digital and the HfS Summit

  • Meet Mike Cook

  • HfS #CyberChat w IBM's Michael Montecillo

  • HfS #CXforum Session Four: The ROI of Customer Experience w/ Ed Jenks HPE

  • HfS Webinar: Finance in the Digital Age

  • HfS #CXforum Session Six: Leveraging Analytics in Customer Experience w/ Teakaau Piho HPE

  • HfS #CXforum Session Seven: The Globalization of Customer Experience w/ Teakaau Piho HPE