WHAT THIS TOP TEN REPORT COVERS This Travel, Hospitality and Logistics (THL) Top Ten 2020 examines the services landscape for how the leading 20 providers are supporting and enabling THL companies. We analyzed the capabilities of 20 service providers across...
HFS developed Industry Primer reports to compliment our Industry Top 10 reports. While Industry Top 10 reports cover the leading service providers offering best-in-class, industry-specific services to specific sectors, Industry Primers offer a comprehensive view of industry trends, including...
Enterprises’ desire to progress customer and employee engagement from physical to digital has never been more intense, and many companies have no choice but to make this shift rapidly. HFS uses the phrase “straight to digital” to refer to the...
COVID-19 has forced organizations to increase their surface area to support a larger dispersed workforce, giving hackers more opportunity to inflict damage. The recent Maze ransomware attack on Cognizant is an example of this grave issue impacting the entire services...
Accenture announced its acquisition of Revolutionary Security and bolstered its armory in doing so. It should not be surprising that Accenture has made another security acquisition and that the feeding frenzy that it has been leading CISOs on with its...
HFS compiled its first COVID-19 survey data, which a sample size of 600 respondents, including 100 enterprise executives. COVID-19 is a fluid topic, and we expect to repeat this survey. The data revealed that spending on security and cloud came...
Even before our current pandemic, we knew the travel, hospitality, and logistics (THL) industry was “behind the curve in some investments, notably in modernizing legacy technology.” Due in part to large investments in legacy technology, the asset-heavy nature of these...
The COVID-19 crisis has shocked the retail and logistics sectors, who have been fighting around the clock to ensure that it did not impact day-to-day business functions. Governments worldwide have enforced quarantines aimed to curb the rate of transmission of...
We’re all aware that cybersecurity threats are constantly developing, and the frontline for enterprise protection is commanded by the ever-faithful CISO. Cybersecurity talent is in high demand, and in this environment of increasing cyberthreat from cybercriminals and state-sponsored hacking groups,...
Cybercriminals are once again out in force, and just when you thought they couldn’t get any lower, they have quickly taken the opportunity to strike amid the confusion of the COVID-19 crisis. Criminals have been up to their old tricks...
Ransomware has been making big headlines recently; the attacks are growing in number and complexity, and they are approaching from a variety of vectors. The latest areas dark forces are targeting are local and state governments. Over 100 cities across...
5G is well on the way to global deployment—but the Huawei question remains. Previous HFS work has outlined the advantages and disadvantages of 5G and the possible issues of collaborating with Huawei. Despite the potential security threats that come from...
Unless you have been living in a cave, it will have become clear that Accenture has been leading CISOs on a feeding frenzy through its multiple security acquisitions. Accenture’s continued bolstering of its cyber security services most recently came in...
You might think that Unisys was an out-of-date, irrelevant dinosaur with nothing new to offer—but think again! This solution is innovative and leading-edge, and it can save you heartache and a lot of money. The Unisys-Dell alliance has brought a...
At Google Next ’19 and partner summit, Google asked SIs, managed services providers (MSPs), and consultants to get educated, connect with customers, and build solutions with Google Cloud Platform (GCP)—reusable specific solutions within industry verticals and horizontal functional areas. ...
There are plenty of parallels between physical security and cybersecurity, and wargaming is one of them. Cyber ranges—managed cybersecurity testing facilities—are a prime way of trialing, developing, and deploying cyber-defenses. Cyber ranges act as controlled, interactive, and realistic testing grounds; in combination with...
The travel industry is a dynamic hotbed of complexity, where aligning the ecosystem to customer experience is remarkably complicated. Airports, in particular, have a short time frame for making or breaking a passenger experience; their business operations require fluidity...
Technology is developing at an impressive pace, and with it, so is the amount of data we generate. Insurers must leverage this growing resource. Historically, valuing risk has been very difficult—it’s virtually impossible to assess each customer individually. But, by deploying IoT, insurers can significantly increase the amount of...
Biometrics will play a vital role in cybersecurity. Just look at the recent appointment of Leidos to handle a project with the UK Home Office, where the firm will be transforming critical elements of the country’s national biometrics systems...
Sir John Sawers, the former head of MI6, spoke at the Digital Transformation EXPO in London in 2019. During his keynote, he explained that global state-sponsored cyberthreats are expanding in number and weaponry. This should ring alarm bells for...
You could produce a bible-length dossier on cybersecurity. Indeed, HFS’ State of Cybersecurity survey in 2018 found that it’s on everyone’s radar, but that there is also a damning lack of skills, too much suspicion, and a race for...
One of the major defining characteristics of the IT services market for the past decade has been traditional firms’ ability to reinvent themselves as digital. The challenges are myriad. First, the core IT business isn’t going anywhere; it’s an essential building block of the modern enterprise....
Accenture’s 2019 cybersecurity firm acquisitions are a testament to the organization’s strategies to be a leading provider of end-to-end critical security in the US and to increase its footprint in Australia. As we well know, Accenture is not afraid to...
For years now, GDPR has been hanging over the heads of senior executives. But HFS’ research indicates that instead of taking action, the C-Suite was adopting a wait-and-see policy, largely to see how aggressively the new regulations would be...
As the number and variety of cybersecurity challenges continue to grow for the modern enterprise, so does the understanding that security is a top priority, regardless of your industry. Gone are the days when you select a single security...
Gone are the days of wearing wristwatches to merely tell the time. Smart connected devices have made a huge public impact and people are widely accepting them as a part of life. Smartphones and MP3s led the charge against...
Industry leaders cannot underappreciate the value of modern innovators for their cybersecurity defense, or risk embarrassing security breaches from remote workers! Industry leaders must constantly secure their enterprises from multiple cyber threats. Remote workers are an easy target...
Ransomware certainly isn’t something new—you just have to look at the Wannacry attack on the UK’s National Health Service (NHS) and the SamSam attack on the City of Atlanta to prove it. However, despite its long history, it continues to succeed in costing the victims a pretty...
As CIOs migrate more business data to the cloud, securing it will take up a much larger portion of corporate mindshare. To assure executives of their cloud’s cybersecurity credentials, the major public cloud providers are investing heavily to woo...
We’re moving away from the relentless political satire in recent weeks (Hey, we’re only human!). We recently caught sight of an animated discussion on the future of Facebook’s new cryptocurrency at a local bowling alley. HFS’...
In the noisy and hyper-competitive IT services market, it pays to be clear. However, being clear to the market doesn’t seem to be on Brian Humphries to-do list. In previous analysis, we examined how Cognizant’s leadership change earlier in...
HFS highlighted in Cyber Security Services: What’s in Store For 2018? that cybersecurity is a business rather than a technical concern. To achieve a capable security posture, you must address the business first; this cannot happen when the chief...
With 5G on the horizon, security officers and enterprise leaders must embrace the technology while acknowledging the risk with their eyes wide open. 5G has the potential to disrupt industries, provide new routes for innovation and an array of...
It’s hard to escape the publicity-hogging Huawei espionage crisis as it dominates mainstream media for yet another week – and there’s a good reason for it. Implications are huge for both enterprises and service providers – these espionage concerns are...
Physical security is a key concern for any organization, but are you spending enough to secure yourself? HFS data has revealed that many organizations acknowledge physical security to be a problem but haven’t adequately invested enough to prepare themselves...
Modern enterprises recognize that to attract and retain top talent and stop chasing the allures of shadow IT, they must embrace a corporate computing experience that moves closer to consumer experiences. Enterprise leaders have been quick to mimic trends...
When we think of biometric security, it’s hard not to think of James Bond misleading a security system to access an underground lair. The reality, however, is that biometric security solutions are evolving, and in many cases, they are...
Collaboration tools and platforms are very much in vogue, and even Facebook is getting in on the act in a big way. But in some cases, increased collaboration doesn’t equal boosted productivity. Enterprise leaders must decide if collaboration tools like...
Unless you have been living under a rock for the past two years, I’m sure you’ve heard of a little something called Brexit. HFS has certainly been keen to point out the impact that uncertainty alone is having on the...
The cybersecurity space is a complex yet predictable headline generator for mainstream media. Enterprises are pushing their cybersecurity harder than ever to ensure they aren’t the ones that are caught out—a boon for cybersecurity giants such as Palo Alto Networks,...
Enterprise leaders have been quick to mimic trends in the consumer world, chasing mobility, flexibility, and personalization. But this chase comes with financial and risk repercussions – increased cyber-security threats, as well as increased physical security exposure. Enterprise leaders and...
