Elena Christopher

Elena Christopher is Senior Vice President at HFS Research. Elena leads HFS’ coverage of Triple-A Trifecta change agents – AI, automation, and smart analytics. She is also responsible for driving the industry-specific research agenda for HFS, digging into the major trends impacting each in-scope industry and the implications for business process and IT services. Her industry coverage specialization is Banking and Financial Services.

Elena brings more than 25 years of IT and business process services expertise to HFS, having served as either an advisor or vendor partner for major clients in industries such as financial services, high-tech, communications, retail, automotive and energy. She most recently led Strategy & Portfolio for Conduent’s (formerly Xerox Services) Commercial business. Her previous roles include Managing Director, Research, Risk & Compliance at DTI where she built and ran their risk and compliance outsourcing practice; Vice President, Financial Services at Mobius Knowledge Services where she launched their Reference Data practice; Vice President, Research & Analytics at OfficeTiger/RR Donnelley, where she built one of the first successful offshore Knowledge Process Outsourcing (KPO) practices; and Global Research Director, Gartner, where she provided research and advisory services to consumers and purveyors of IT and business process services.

Elena holds a Bachelor of Arts degree in Sociology and Anthropology (cum laude) from Lewis and Clark College. She resides outside Washington, DC with her husband and two children. She is an avid runner, delights in cooking friends tasty food and traveling off the beaten path with her family.

Content By Elena Christopher

Highlight Reports

HFS Highlight: The Infosys pandemic pivot – how they transformed from media obsession to the industry’s safe pair of hands

Just a few years ago, Infosys was grappling with a leadership transition and ruthless media attention that called into question many company actions.  Spin forward to now and the company has found itself in a remarkable period of stability where...

Highlight Reports

HFS Highlight: Oh boyo! Roboyo scores €21 million in Series A investment in a bizarrely well-timed move

Hot off the press, Roboyo, one of the rising stars covered by HFS earlier this year in our report “The Specialists: The Rise and Evolution of Robotic Process Automation (RPA) Pure Play Service Providers” just announced a meaty Series A...

Highlight Reports

Infosys weathers the economic downturn winning a huge digital transformation deal with Vanguard Financial

Infosys won a landmark deal with Vanguard, a global asset management firm for technology, operations management and optimization, and digital transformation of Vanguard’s defined contribution (DC) retirement record-keeping business. While terms of the deal were not disclosed, HFS estimates this...

Points of View

Disruption not duct tape is the key for mortgage transformation

If you’re satisfied with incremental advances in mortgage processing, read no further. Earlier this year, HFS wrote about how emerging technologies such as artificial intelligence (AI) and process automation help the mortgage industry digitize processes and streamline cost and cycle...

Hot Vendors

THE HFS HOT VENDORS REPORT Q2 2020

The HFS Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the Digital OneOfficeTM. HFS analysts speak with numerous exciting startups and emerging players. We designate a select group as the HFS Hot...

Industry Primers

HFS Insurance Industry Primer 2020

HFS developed Industry Primer reports to compliment our Industry Top 10 reports.   While Industry Top 10 reports cover the leading service providers offering best-in-class, industry-specific services to specific sectors, Industry Primers offer a comprehensive view of industry trends, including...

Market Analysis

The Specialists: The Rise and Evolution of Robotic Process Automation (RPA) Pure Play Service Providers

What this Market Analysis Report covers   The 2020 HFS Market Analysis—The Specialists: The Rise and Evolution of Robotic Process Automation (RPA) Pure Play Service Providers spotlights six of the leading pure play firms specializing in RPA services.   What...

Highlight Reports

HFS Highlight: EXL PayMentor is taking debt collection digital

There’s always an element of risk for any kind of lending, which is why financial institutions must have efficient debt collection processes. However, the effectiveness of first-party collections, those attempted in the first 90 – 120 days, is inconsistent, expensive,...

Highlight Reports

HFS Highlight: It’s official- Microsoft is acquiring RPA vendor, Softomotive. Now this is what a bot for every worker could look like.

Microsoft announced its acquisition of Softomotive to enable citizen developers across its customer base. Rumors spilled into the public domain in recent weeks and we explored what this might mean in a recent blog post If Microsoft is buying Softomotive...

Points of View

SBA and RPA: Could the real badly-behaved bot creators please stand up? Everyone is saying “It wasn’t me”

As we’ve said of late, the digital workforce that wasn’t finally has its burning platform and a chance to shine. Since global lockdown commenced, we’ve been tracking, talking, and learning how enterprises and their service and technology partners are using...

Points of View

Enterprises - evaluate IT service partners as viable options for contextual AI solutions

HCL differentiates in three areas for its in-house artificial intelligence products: partnership ecosystem, solutions roadmap, and pricing model   Service providers are on the front lines of emerging technology trends. They help their clients determine the use cases, requirements, and...

Points of View

Even if IT is from Mars and business is from Venus, they must work together to enable success with RPA

Old Mutual prioritizes IT and business collaboration to drive RPA success      Remember that cheesy relationship guide from the early 90s, Men are from Mars, Women are from Venus. A Guide to Understanding the Opposite Sex? While it’s not...

Points of View

Mortgage innovation cannot stop at the front office! Lenders must beat down back-office process debt to achieve the Digital OneOffice.

In the 10+ years since the global financial crisis, loads of regulations have been put in place to make mortgages safer for all involved. While mortgages in the US are now much less risky, the cost of mortgage origination has...

Points of View

Don’t you wish you’d done more? The digital workforce that wasn’t finally has a real chance to shine

Well, we can’t deny it was noisy, loaded with more hype than a Vegas heavyweight boxing match, and backed by more investment dollars than the GDP of a small country. Yes, folks, that was quite the automation ride we all...

Points of View

To automate processes effectively, you need to understand them. RPA software vendors double-down on process discovery

Automation Anywhere (AA) is the latest RPA software vendor to hop on the process discovery bus. On February 19, 2020, it announced Discovery Bot, which “discovers business processes—and with one-click creates bots to automate them,” meaning processes are discovered and...

Points of View

Enterprise AI leaders must consider the “AI HI Five” - five critical evaluation criteria for AI service partners

  Your choice of AI implementation partners can make a world of difference in scale-up and adoption rates   Per a recent HFS study, a significant majority of enterprises who are adopting the emerging technologies from the Triple-A Trifecta of...

Points of View

When you think of Redwood software, don’t think “RPA”; think “finance automation” instead

When an area becomes hot, many vendors want to be in it, but when it cools down, they start reconsidering labels. In the case of robotic process automation (RPA), we’ve seen myriad vendors hailing from all types of automation diving...

Points of View

If you want success with machine learning-enabled analytics, don’t boil the ocean!

Citizens Bank reinvents collections segmentation and creates a trust-based foundation for smart analytics scale   Banking and financial services (BFS) firms continue to invest in technology-enabled digital change to impact their major performance levers of top-line growth, bottom-line performance, customer...

Points of View

RPA software vendors: squelch the rhetoric and get down to helping your clients learn and scale!

As part of the data input into our recently released RPA Software Top 10 2020, we conducted a customer experience (CX) survey with 255 RPA superusers hailing from enterprise and partner organizations. These superusers provided 311 ratings for 17 RPA...

Points of View

Solve the Automation Scale Challenge with Integrated Automation

Artificial intelligence, analytics, and automation, while offering transformative potential business value, need an integrated approach across data, processes, and technologies. When deployed in isolated use cases at task-automation levels, they do not scale and provide their expected transformational impact on...

Points of View

Enterprises must beat down their process debt to help their humans achieve automation success

Many of today’s enterprise automation initiatives are delivering lackluster results due to too much focus on tinkering with technology and too little focus on optimizing processes and enabling humans to prioritize high-value work.   This was the overwhelming factor we...

Points of View

The Ants are different, even compelling, but can they drive a genuine integrated automation proposition for an industry that really needs one?

2019 was a high-octane year for AntWorks - and it laid critical groundwork for 2020. The firm generated a lot of goodwill with its “hip to be square” culture and extravert use of marketing, the color orange, and various ant...

Hot Vendors

THE HFS HOT VENDORS Q4 2019

The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice. HFS analysts speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors...

Top 10 Reports

HFS Top 10 Robotic Process Automation (RPA) Software Products 2020

WHAT THIS TOP TEN REPORT COVERS   In 2012, HFS launched the concept of robotic process automation (RPA) to the world via a seminal report and blog. In the seven years since, the ugly truth is that we’ve simply succeeded in...

Points of View

The New RPA Manifesto

  Exactly seven years ago, HFS launched the concept of robotic process automation (RPA) to the world via a seminal report and blog. We described a Blue Prism technology offering that “appears best suited for processes that are highly rules-driven...

Points of View

Need to address unstructured data challenges with RPA? Combine it with intelligent capture.

  Agnostic ABBYY marks its territory as the intelligent capture specialist in end-to-end process automation.   Waaay back in the robotic process automation (RPA) olden days of 2017, HFS released our Triple-A Trifecta model. It is a simple Venn diagram...

Points of View

Mphasis is the IT services industry's hidden gem - Enterprise leaders must not skip past growing mid-tier firms

  Market forces have combined to create a lucrative business environment for ambitious mid-tier IT services firms. While the largest IT services providers vie for big-ticket engagements and footprint expansion within their largest accounts, enterprise needs for technical skills and complex...

Points of View

The secret to automation success is using the right tools in the right way; Arla Foods gets practical with RPA

  Robotic process automation (RPA) is not a panacea; it’s a software tool. It’s outstanding at automating standardized processes using structured data via screen capturing and database connections. Supporting tools and resources like SQL scripts, APIs, .Net, or cognitive capture...

Points of View

You need orchestration to scale attended automation. That’s why Automation Anywhere acquired Klevops.

  Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees a much-needed injection of orchestration alleviating the inevitable chaos that attended bots originating at individuals’ desktops create as they increase in number....

Hot Vendors

The HFS HOT VENDORS Q3 2019

The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice. HFS analysts speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors...

Points of View

Industry adoption of RPA is more nuanced than you think—see if you’re in line with your industry peers, leading, or lagging

  Do you think RPA adoption is solely the purview of the world’s biggest banks and insurers? If you did, you would be wrong. True, there are lots of highly visible banking and insurance RPA use cases out there, but there is marked progress in other industries, too. In our recent...

Points of View

Continuous change management must underpin enterprise automation journeys

  How Henkel created a shared services hybrid workforce   HFS, with support from Blue Prism, is showcasing real enterprise journeys with robotic process automation (RPA). This report spotlights Henkel, a Germany-based global manufacturer of industrial and consumer goods, on its...

Points of View

If banks want to improve ROI on digital transformation, they need to stop prioritizing efficiency

  We like to keep it simple at HFS Research. Despite lots of fun ways to carve up business outcomes into microcosmic key performance indicators, there are only four measures of success that matter: growing revenue, increasing profit, improving customer...

Top 10 Reports

HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers 2019

WHAT THIS TOP TEN REPORT COVERS   The 2019 HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers report examines the role service providers play in the evolving BFS industry. We assessed and rated the industry-specific service capabilities...

Points of View

Disruption picks up pace in financial services—drive innovation or risk irrelevance

    Challenger banks (like Monzo) and encroachments from powerful brands (like Orange) and ambitious Chinese players (like Alipay) present competitive challenges to financial services providers. Easier authentication, payment, and customer service are at the heart of modern customer experiences,...

Points of View

Why an integrated automation approach to RPA and APIS is critical to achieve your data needs

When it comes to data integration and automation, there’s a series of complex decisions that business units and IT departments must tackle to determine the best course of action for both the short and long term. Application Programming Interface (API)-level...

Hot Vendors

The HFS Hot Vendors Q2 2019

The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice. HFS analysts speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors...

Points of View

Want to elevate CX with integrated automation? Start with the humans

  Findings from our latest executive roundtable     A recent HFS study of 590 global 2000 enterprises found that the top strategic and operational objectives for intelligent automation are revenue growth and improved customer experience (CX) (Exhibit 1). At...

Points of View

How MetLife used transparency and inclusion to drive intelligent automation success

RPA hype, both positive and negative, continues to pervade the marketplace, making it very difficult for enterprises to discern viable execution and management strategies. To go beyond the hype, HFS, with support from Blue Prism, is showcasing real-life enterprise journeys...

Points of View

Why you need an integrated automation focus to drive growth

  How Indecomm is reinventing mortgage services with an Integrated Automation Platform   A recent HFS Research study of 590 major global enterprises revealed the leading strategic objective for intelligent automation (IA) initiatives is revenue growth (Exhibit 1). Enterprises have...

Points of View

Enterprises, Escape Your RPA Pigeonhole Today to Achieve End-to-End Automation

Enterprise customers want to use intelligent automation (IA) to improve how they run their businesses—usually by reducing manual work. HFS Research’s studies have produced evidence that shows that while robotic process automation (RPA) can help with some labor reduction, enterprises...

Points of View

TCS is the “Walmart of IT services,” but it needs to reach beyond its comfort IT clients to truly drive the Business 4.0 vision

  HFS has started describing TCS as the “Walmart of IT services”—the firm can pretty much win any large deal it wants and deliver it effectively. TCS grew impressively at 9% last year to end 2018 at $19 billion in...

Points of View

Leverage the power of “and” to deliver your integrated digital business strategy

  Tales from the trenches on how to connect and manage the components of your digital transformation journey     The “Triple-A Trifecta” in action   In 2017, HFS Research introduced our Triple-A Trifecta as a simple model to define...

Points of View

Automators Anonymous: The HFS Intelligent Automation Roundtable vents, commiserates, and shares learnings for the future of IA

After declaring RPA as a gateway drug for intelligent automation (IA), it was only a matter of time before we reached the stage where practitioners felt like they were at an AA meeting. AA standing for Automators Anonymous, that is....

Points of View

Atos must quickly step outside of its comfort zone to use Syntel for competitive leverage

HFS Research attended Atos’ 2019 Global Analyst Summit in Boston, its first update to the global analyst community since its $3.4B acquisition of Syntel in July 2018.   Our previous analysis from the company’s investor update assessed Atos’ immediate plans...

Hot Vendors

The HFS Hot Vendors Q1 2019

The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice. HFS analysts speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based...

Points of View

Integrated Automation: Why You’ve Been Doing It All Wrong

Over the last few years, intelligent automation (IA) has emerged as a catch-all term for various change agent technologies such as robotic process automation (RPA), artificial intelligence (AI), and smart analytics that are being deployed individually or in concert to...

Points of View

Escape your automation paradox and focus on integrating IA instead

Dear enterprise transformation leaders, Our latest research on the state of intelligent automation (IA) yielded an almost paradoxical set of findings about your adoption of critical change agents and their application to your business. One on hand, we are delighted...

Points of View

How the Ask Avnet Cognitive Assistant Became a Critical Part of the Customer Life Cycle

In today’s era of disruptive business models, enterprises across all industries are anxious to maintain their relevance and competitive edge, and this is especially true of the high-tech sector, where digital innovation is at the core everything. And as a...

Points of View

AI is Nascent, New, Hard… and Inevitable

  20 enterprise leaders in discussion on AI for business operations - at the Apella in New York     At a recent FORA Roundtable in NYC, produced in association with Genpact and featuring their Chief Digital Officer, Sanjay Srivastava,...

Top 10 Reports

HFS Top 10 High-Tech Service Providers 2019

WHAT THIS TOP TEN REPORT COVERS   Companies in the high-tech sector are enabling much of the innovation and change occurring across all industries with their products and services while simultaneously pivoting their businesses to ensure they remain relevant and...

Hot Vendors

HFS Hot Vendors: Q4 2018

The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice (read "Introducing the HFS Hot Vendors"). In the rapidly changing space of digital operations, enterprises realize they cannot be everything...

Points of View

RPA’s ticking time bomb: enterprises and service providers must make RPA talent their top priority to avoid disaster

HFS Research’s recent Top 10 RPA Services Providers 2018 report has shown that there is something rotten in the state of robotic process automation (RPA). Despite the hype surrounding the technology, there is a major stumbling block to RPA delivering...

Points of View

Travel and Hospitality Firms: You Must Reinvest Now to Anticipate the Needs of Your Customers

You can only provide a real time customer experience if your operations can service their needs in real-time, and you can gain a foothold over your competitors if you have the intelligence to anticipate their needs—and having this customer responsiveness...

Points of View

Get Started with the Digital OneOffice: The Yokohama Story

The most successful growth companies and the most valuable brands are technology led with strong digital customer engagement strategies. If your company was born digital, concepts such as virtual infrastructure, product development cycles measured in days not years, real-time data-led...

Top 10 Reports

HFS Top 10 RPA Service Providers 2018

WHAT THIS TOP TEN REPORT COVERS   Robotic Process Automation (RPA) has emerged as a powerful change agent, with enterprises around the globe embracing it as a means to automate manual processes and create a bridge to a digital future....

Points of View

AIB Embraced RPA to Drive Its Digital Transformation Agenda

What does it take to make robotic process automation (RPA) and broader intelligent automation strategies successful? While there is still no singular best practice approach or playbook, HFS research indicates that the use of centers of excellence (CoE) with skin-in-the-game...

Top 10 Reports

HFS Top 10 Travel, Hospitality, and Logistics Service Providers

  WHAT THIS TOP TEN REPORT COVERS   This Travel, Hospitality and Logistics (THL) Top Ten 2018 examines the services landscape for how the leading 21 providers are supporting and enabling THL companies. We analyzed the capabilities of 21 service...

Hot Vendors

HFS Hot Vendors: Q3 2018

The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice (read "Introducing the HFS Hot Vendors"). In the rapidly changing space of digital operations, enterprises realize they cannot be everything...

Points of View

HfS Industry Health Dashboard: Telecommunications Operations

The HfS health rating for the telecommunications industry shows the sector as lagging, based on growth metrics in the low single digits. The rating takes into account revenue and profit data, M&A growth for telecommunications overall , VC funding growth...

Top 10 Reports

HfS Industry Blueprint: Telecommunications Operations 2018

WHAT THIS BLUEPRINT REPORT COVERS   This Telecommunications Operations Services Blueprint 2018 examines the state of the telecom industry and investigates the service provider landscape in terms of how they are supporting and enabling the digital transformation of Telecom firms....

Points of View

Making AI the Killer App for Your Data

A practical guide for leveraging data to enable your AI journey.   WHAT THIS REPORT COVERS To help enterprises formulate their strategies for actionable and effective use of AI, HfS and IBM have jointly developed a practical guide to starting...

Points of View

HfS Industry Health Dashboard: Insurance Operations Services

The HfS health rating for the insurance industry shows the sector as lagging, based on growth metrics in the low single digits. The rating takes into account revenue and profit data, M&A growth for insurance overall and for insurtechs, VC...

Points of View

The need for speed: BFS firms risk digital failure by taking too long to execute

According to the HfS banking and financial services (BFS) industry Health Rating, BFS enterprises worldwide continue to struggle with revenue and profit growth. Digital transformation has emerged as the panacea to modernize your business processes in order to maximize revenues...

Top 10 Reports

HfS Industry Blueprint: Insurance Operations Services 2018

WHAT THIS BLUEPRINT REPORT COVERS This Insurance Operations Services Blueprint 2018 examines the state of the insurance industry and investigates the service provider landscape in terms of how they are supporting and enabling the digital transformation of insurance firms. We...

Points of View

HfS Industry Health Dashboard: Banking and Financial Services

We are 10 years on from the global financial crisis and Banking and Financial Services (BFS) firms across the globe are still struggling to drive growth and profit. BFS firms are ripe for digital transformation and there are numerous change...

Top 10 Reports

HfS Industry Blueprint: Banking and Financial Services Operations 2018

WHAT THIS BLUEPRINT REPORT COVERS We are ten years on from the global financial crisis and Banking and Financial Services (BFS) firms across the globe are still struggling to drive growth and profit. BFS firms are ripe for digital transformation...

Points of View

HfS FORA New York: are we just kicking the can of job elimination down the road?

The HfS FORA event in New York focused on actions enterprises must take to understand the importance of these change-agents and emerging technologies, and how to apply them to their businesses effectively. It also explored the pace of change: how...

Points of View

Telcos: Co-Innovate to Create and Replenish Evaporating Revenue

Telcos must co-innovate with partners to create new data-driven revenue streams. The global telecommunications sector is struggling to define its next chapter in terms of where new revenue streams will come from to replace declining core communications revenues. It’s an...

Points of View

Industry Impact - The Life Sciences Value Chain

HfS is expanding its industry coverage in 2018 to include detailed IT and business process research on 11 core sectors, powered by extensive buyer research with Global 2000 firms. The transformation and challenges posed by digital disruption and changing competitive...

Points of View

Insurance Customers Demand Intelligent Automation

HfS conducted a first-of-its-kind research study involving 400 senior IT and operations executives from enterprise customers to drive a fact-based discussion on the impact and maturity of automation and Artificial Intelligence (AI) on business operations. From the study, HfS with...

Points of View

Industry Impact - The High-Tech Operations Value Chain

HfS is expanding its industry coverage in 2018 to include detailed IT and business process research on 11 core sectors, powered by extensive buyer research with Global 2000 firms. The transformation and challenges posed by digital disruption and changing competitive...

Points of View

Industry Impact—The Retail and CPG Operations Value Chain

HfS is expanding its industry coverage in 2018 to include detailed IT and business process research on 11 core sectors, powered by extensive buyer research with Global 2000 firms. The transformation and challenges posed by digital disruption and changing competitive...

Points of View

Industry Impact—The Insurance Operations Value Chain

HfS is expanding its industry coverage in 2018 to include detailed IT and business process research on 11 core sectors, powered by extensive buyer research with Global 2000 firms. The transformation and challenges posed by digital disruption and changing competitive...

Points of View

Industry Impact—The Travel, Hospitality, and Logistics Value Chain

HfS is expanding its industry coverage in 2018 to include detailed IT and business process research on 11 core sectors, powered by extensive buyer research with Global 2000 firms. The transformation and challenges posed by digital disruption and changing competitive...

Points of View

Industry Impact - The Banking and Financial Services Value Chain

HfS is expanding its industry coverage in 2018 to include detailed IT and business process research on 11 core sectors, powered by extensive buyer research with Global 2000 firms. The transformation and challenges posed by digital disruption and changing competitive...

Points of View

Industry Impact - The Telecom Operations Value Chain

HfS is expanding its industry coverage in 2018 to include detailed IT and business process research on 11 core sectors, powered by extensive buyer research with Global 2000 firms. The transformation and challenges posed by digital disruption and changing competitive...

Points of View

Why the Telecom Industry Has Prioritized AI Over RPA

In this report, we spotlight the results of interviews with 80 telecommunications industry leaders and drill down into the specific needs and requirements of the telecommunications sector to gain critical insights into how this industry is embracing and leveraging intelligent...

Points of View

Why Banking and Financial Services is the Most Mature Sector for RPA and AI Adoption

All industries face the dual pressure of lowering operating costs while driving revenue growth. Traditional banks and financial services firms perhaps feel this pressure more acutely as they continue to struggle with revenue and profitability in the perfect storm of...

Top 10 Reports

Blueprint Snapshot: Digital Tech Strategy Services, Banking and Financial Services

WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data...

Points of View

Cultivating Business Outcomes In BFSI: The EXL Evolution

In late October, HfS Research attended a duo of Analyst Days hosted by EXL in their relatively new Digital Experience Center (DEC) in Jersey City, NJ. The stated mission of the Digital Experience Center is to serve as a collaborative...

Points of View

Outsourcing Contract Practices in the Age of Intelligent Automation

HfS Research and the Sourcing Interest Group (SIG) recently established a partnership to deliver global research and insight to help our respective members and subscribers successfully navigate change. At SIG’s Fall Summit, Elena Christopher co-presented on the topic of the...

Points of View

The inaugural FORA Council Mandate - Chicago 2017

In September 2017, HfS hosted its 16th summit for enterprise operations and IT leaders in Chicago.  The occasion also marked the debut session of the newly-formed Future of Operations in the Robotic Age Council (FORA). The purpose was to bring together...

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