Martin Gabriel is an Associate Director of Research, at HFS, tracking global outsourcing deals in IT/BPO/Engineering services and supporting different practice leads in secondary research, data analysis, PoV’s and research writing.
Martin has over 5 years of research, analytics and market intelligence experience in TCS and Xchanging. At his TCS role, he worked on point of sale and consumer panel data and on analytical projects, providing business insights to the client. He was responsible for analyzing the retailers and the consumer behavior for various FMCG/CPG products to address diverse business issues and provide actionable recommendations for the future growth for clients. He performed extensive category reviews, brand management and trend analysis based on point of sales and homes scan data along with information from secondary sources. At Xchanging, he was part of the market intelligence team supporting Xchanging’s vertical heads, strategy and sales and marketing team.
Martin holds a Master’s in Business Administration from PESIT college (Visvesvaraya Technological University), Bangalore and a Bachelor of Commerce from St. Xavier’s (MS University) Tamil Nadu. Martin is passionate about fitness and going for long drives on his motorbike.
As service providers build their cloud practices to serve their customers better, Google’s Cloud Platform (GCP) is becoming an increasingly relevant part of the enterprise data and analytics discussion. By developing a more cohesive partnering program, Google is helping its...
In two recently published studies, Top 10 Hyperscale Cloud Service Providers and Market Analysis: Disruptive Hyperscale Cloud Service Providers, HFS examined two dozen service providers’ strategies for building hyperscaler capabilities and partnerships. Through in-depth interviews with services providers and enterprise...
Recently, we discussed Genpact’s evolving cloud service offerings and capabilities with the firm’s Global Cloud Services Leader, Vikrant Karnik. HFS was keen to understand how the firm leverages its deep business process outsourcing (BPO) and knowledge process outsourcing (KPO) heritage...
Key Highlights Accenture continues to make investments on its Cloud First initiative by acquiring Industrie&Co and LinkbyNet. It further made its investment to enhance its digital platform capabilities by acquiring ThinkTank and digital operational capabilities by acquiring ANZ based Electro80...
With an aggressive acquisition strategy, Accenture will put pressure on its competitors to acquire firms of their own as a high growth market is also faced with a talent shortage in experienced, certified professionals. Additionally, as Accenture adds to talent...
As the war for talent and cloud migration heats up, EY strengthens its service capabilities with the addition of Pythagoras’s services and its technical staff and a healthy book of business. With the UK Microsoft technology firm acquisition announcement, EY...
Key Highlights IBM acquired myInvenio, adding the comprehensive suite of AI-powered automation capabilities for business automation. IBM made its second investment of the month on AI by acquiring Turbonomic, an AI powered Application Resource Management (ARM) and Network Performance Management...
Low-code and no-code (LCNC) solutions accelerate data and workflow contextualization for business users and citizen developers while helping software development teams reduce backlogs and turn rapidly changing business requirements into sustainable continuous integration and continuous delivery (CI/CD) pipelines. LCNC is...
This Top 10 report is a refreshed and expanded analysis of service providers developing ServiceNow capabilities across a defined series of innovation, execution, and voice of customer criteria. We assessed and rated the capabilities of 10 service providers across a...
Key Highlights Wipro made its biggest and bold move by acquiring Capco for $1.5Billion in its history. The transaction positions Wipro as one of the largest end-to-end global consulting, technology and transformation service providers to the BFSI Industry. ServiceNow enhances...
WHAT THIS MARKET ANALYSIS REPORT COVERS This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed since Jun 2017, including estimated total contract value (TCV) and annual contract value...
Key Highlights Deloitte advances its Oracle consulting capabilities by acquiring a Philippines service provider Focus IT. Deloitte made its second acquisition this month, The Working Group to bolster its Digital and Cloud transformation capabilities. Post the acquisition of Salesforce Gold...
Cloud computing remains a highly consumed technology, and we have regularly—but briefly—discussed its adoption rate in our quarterly analysis. The IT world is heavily dependent on the cloud for applications, infrastructure, security, analytics, IoT, and much more. Beyond that, it...
The HFS Top 10 Hyperscaler Cloud Service Providers examines the leading services firms developing their partnerships, solutions, and capabilities on delivering cloud services value stream solutions. HFS analyzes 12 global service providers across a defined series of innovation, execution, and...
The HFS Market Analysis Disruptive Cloud Service Providers examines vendors likely to challenge global services firms for delivering regional, industry, and global cloud services. This research will discuss these vendors and their developing partnerships, solutions, and capabilities for delivering cloud...
Key Highlights: Accenture continues to make investments to enhance its cloud and security capabilities by acquiring Wolox, Real Protect, and Imaginea. Atos acquired Fidem, enhances its Cybersecurity Services in North America. Citrix acquired a SaaS collaborative work Management Space company,...
The ultimate cheat sheet to sourcing success Why are some tier one service providers with excellent service offerings and expertise losing valuable clients to other tier one or smaller service providers—in some cases halfway through contracts? What are clients’ minimum...
Key Highlights Salesforce made its largest acquisition by acquiring Slack Technologies, provider of business communication platform for $27.7B. Cognizant continues to make investments to enhance its digital capabilities, by acquired a AI/ML services provider, Inawisdom. Deloitte strengthens its cloud and...
COVID-19 changed life for all of us, and it changed technology adoption in a major way. The seismic disruptions meant organizations had to find out the hard way if they could fully deliver digital services, and cloud computing was the...
This report analyses publicly announced ITMS and BPO contracts in Q3 2020 by region, service types, key verticals, main vendors and digital services. WHAT THIS MARKET ANALYSIS REPORT COVERS This quarterly analysis report provides a detailed study of information technology...
Cloud-related outsourcing deals accounted for approximately 60% of digital deals in Q2 2020, significantly greater than any at point in recent years ( exhibit 1.) While enterprises have been strictly evaluating other investments to help them achieve rapid pivots to...
WHAT THIS MARKET ANALYSIS REPORT COVERS This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed since Jan 2017, including estimated total contract value (TCV) and annual contract value...
Over the past three months, we’ve conducted plenty of client reference calls to understand how the agile software services market is evolving and what “good” looks like from a client’s perspective. While vendors spend billions investing in new tools, technologies,...
Cloud computing enabled businesses across the globe to rapidly switch to remote and decentralized operating models. While the switch was easier for some than others, the transition has settled a major enterprise conundrum: to migrate or not to migrate? The...
What this Top 10 Report covers The HFS Top 10: Agile Software Development, 2020 report examines how service providers are evolving their software development offerings and capabilities in light of the move to agile development methods The report investigates...
WHAT THIS MARKET ANALYSIS REPORT COVERS This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed since Jan 2017, including estimated total contract value (TCV) and annual contract...
We are all experiencing unprecedented events during the COVID-19 outbreak. Social distancing, prolonged lockdowns, and unexpected working from home have inflicted immense emotional distress among employees globally. In this rising tide of emotional well-being concerns, companies are rolling out employee...
In our situation, individual contributions are no longer sufficient. Businesses, communities, and governments can achieve more by coming together to tackle the COVID-19 pandemic. In most regions, governments have offered stability and security to employers and employees alike—in some cases...
WHAT THIS MARKET ANALYSIS REPORT COVERS This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed during the most recent eight quarters (Q1 2017 to Q4 2019), including...
What this Top 10 Report covers The 2020 HFS Top 10 Digital Workplace Design Services report examines how service providers are evolving their offerings and capabilities in the highly competitive Digital Workplace Design Services market. The report investigates...
The IT industry is struggling with a talent crisis. As demand for highly skilled IT talent - particularly in technologies such as artificial intelligence (AI), machine language (ML), advanced analytics, IoT, cybersecurity, robotics, cloud computing, and data mining - continues...
WHAT THIS MARKET ANALYSIS REPORT COVERS This is HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020. The report provides details on contracts by renewal value,...
WHAT THIS MARKET ANALYSIS REPORT COVERS This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed during the most recent seven quarters (Q1 2017 to Q3 2019), including...
Alibaba Cloud is rapidly emerging as a leading hyperscale cloud provider in the Asia-Pacific (APAC) market, putting AWS and Microsoft under increasing pressure. At a global level, the firm’s revenue pushes it ahead of Google’s revenues in Platform-as-a-Service (PaaS) and Infrastructure-as-a Service (IaaS) from 2018 (see Exhibit 1). APAC will be a...
What this Top 10 Report covers The 2019 HFS Top 10 ServiceNow Services report examines how service providers are evolving their offerings and capabilities in the highly competitive ServiceNow Services market. The report investigates how providers are differentiating...
Rising outsourcing contract numbers: In Q2 2019, the number of contracts increased by 4% YoY and 35% compared to Q1 2019. The total contract value (TCV) and annual contract value (ACV) in Q2 2019 increased by 13% and 31%...
To compete effectively with its peers, Cognizant is focusing on building proprietary products The HFS Research team attended Cognizant’s APAC Advisory Summit in Singapore on August 29-30, 2019. The Summit sent a clear message to buyers about Cognizant’s...
What this Top 10 Report covers The 2019 HFS Top 10 Cloud Migration and Management Services report examines how service providers are evolving their offerings and capabilities in the highly competitive cloud market. The report investigates how providers are...
Plunging outsourcing contract numbers overall: In Q1 2019, the number of contracts decreased by 33% YoY and 14% compared to Q4 2018. The total contract value (TCV) and annual contract value (ACV) in Q1 2019 decreased by 38% and...
Transition phase Although the outsourcing model is going through a period of transformation, it is still an important part of the IT and business services market, but the cost saving and efficiency rhetoric has given way somewhat as companies transition...
There has been a major shift in outsourcing contracts: The number of ITMS-BPO contracts decreased by 6% in Q4 2018 compared to the previous quarter. The total contract value (TCV) and annual contract value (ACV) in Q4 2018 have decreased...
WHAT THIS MARKET ANALYSIS REPORT COVERS This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed during the most recent seven quarters (Q1 2017 to Q3 2018), including...
Security is the one of the key contract areas for digital services with 12% of share in 2018. Growing security outsourcing contracts: The number of security contracts increased by 27% in the first nine months of 2018 compared to...
APAC is a growing market for outsourcing. In 2017, APAC countries signed 165 outsourcing contracts, which accounts for 11% of total ITO-BPO outsourcing market contracts. The TVC and ACV are valued at $5.5 billion and $1.4 billion respectively. The number...
This report analyses publicly announced ITO and BPO contracts in the EMEA Countries by service types, key verticals, digital services, and providers. Key findings are: EMEA accounted for 35% of the IT-BPO contracts announced in 2017, with 414 ITO...
This report provides a detailed analysis of analytics contracts worldwide by industries, geographies, tenure, and provider shares. Key findings are: Analytics is the second biggest contract area for digital services with 13% of share in 2017. The public sector...
What this report covers: This report provides an analysis of the largest mid-tier IT providers. Although the revenue classification is not strict, HfS Research generally considers the mid-Tier as service providers with an annual revenue between $100 million to...
The future of the talent in the IT function is a hotly debated topic – some commentators talk about the inevitable demise of the IT worker, while others eagerly anticipate what the future super-employee will look like when supported by...
This report provides a detailed analysis of public sector contracts worldwide by service types, geographies and tenure. Key findings are: 1. Public sector was the major consumer in the ITO-BPO outsourcing market, thus contributing 22% for the year...
With increasing investments in digital space, HfS industry experts has brought you the digital deal analysis for the year 2017 that mainly focuses on the outsourcing services market across the globe. This report captures 744 digital service deals out of...
WHAT THIS BLUEPRINT REPORT COVERS The use and impact of Digital on Payroll Services, and analyzes the evolving value proposition for clients, and emerging sources of differentiation for service providers. It includes coverage of the 15 leading Payroll Services providers,...
MARKET DYNAMICSIn the insurance market, we see the emphasis shifting to favor service providers with more innovative capabilities, such as the use of digital technologies including automation, analytics, mobility, and cloud, within core insurance operations. Moreover, the quality and availability...
WHAT YOU’LL KNOW AFTER READING This is a comprehensive buyer-focused analysis of Infosys. This guide will enable buyers of outsourcing services to make better-informed sourcing decisions to not only outsource specific services but future-proof their organization in the context of...
The new US government is expected to bring significant policy changes impacting the Energy & Utility (E&U) Industry, although it is unclear what the Trump administration’s specific goals are and how they will impact the industry. This uncertainty adds to...
WHAT THIS BUYERS GUIDE COVERS This is a comprehensive buyer-focused analysis of ITO service provider Atos. Within this guide, we analyze Atos's core offerings, financials, strengths, weaknesses and strategy. HfS also provides its unique take on what makes Atos a correct fit for...
Welcome to this month’s edition of our outsourcing deals analysis. In September of 2016, we studied 45 large newly announced outsourcing deals in the public domain. The number of deals increased by 13% in September compared to last...
Welcome to this month’s edition of our outsourcing deals analysis. In August of 2016, we studied 40 large newly announced outsourcing deals in the public domain. This PoV analyzes those deals to identify various trends by sectors, services lines, offshoring...
Energy is the lifeblood of any business operations and is critical in today’s digital world. In recent time, we could see how technology companies are taking significant steps regarding managing their energy and making some serious investments in renewable energy...
HfS recently completed a Blueprint report on Telecom Operations As-a-Service, examining the solutions of eight service providers. In the course of researching this Blueprint, we were able to look closely at how pervasive the 8 HfS Ideals of As-a-Service are...
