Josh Matthews

Josh Matthews is a Senior Research Analyst at HFS Research, based in Cambridge following a Master’s programme covering Engineering Management at Cambridge University’s Institute for Manufacturing (IfM). His research tackled operational and environmental improvements in industry, and the implementation and management of sustainable initiatives. On behalf of the university, Josh worked on consulting projects with Unilever, as well as SMEs in the tech and marketing spaces.

 

Josh had previously graduated from Loughborough University with a first-class master’s in Chemical Engineering; over the course of this degree he spent a year at Total in the oil refining industry, and a semester at UC Santa Barbara, publishing work which is currently being commercialised on low-CO2 hydrogen production.

 

Josh is a keen cricketer, former competitive swimmer, and dabbles in racket sports… while also being partial to a Sipsmith perfect serve and most things edible.

Content By Josh Matthews

Highlight Reports

HFS Highlight: EY expands its partnership with CPG giant P&G to sure-up COVID-affected supply chains

COVID has devastated supply chains. In our August 2020 survey of 400 executives across global 2000 enterprises, supplier availability was cited as the pandemic’s most significant impact.  So, it’s little wonder that businesses are going all-in to regain control, and...

Highlight Reports

HFS Highlight: DXC brings automotive innovation to its evolving brand image by acquiring CMORE Automotive

In 2019, two years after DXC Technology was formed by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, it went for the big-ticket acquisition of Luxoft - boosting its end-to-end digital transformation and engineering capabilities...

Points of View

Bolster your digital manufacturing capability through acquisitions—the Accenture way

HFS recently published an article on how acquisitions can be a tool for augmenting capability and delivering Industry 4.0 services. We discussed that Accenture is pursuing a ruthless acquisition strategy to augment its Industry X.0 practice capability. We also published...

Points of View

Improve your decision making through smart data platforms; NTT’s Accelerate SMART provides some best practices in a highly competitive market

The advent of the internet of things (IoT) meant enterprises and public sector authorities were keen to monitor their whole landscape, including assets, people, and processes, and gain insights into the same. The IoT’s continuing expansion now means an increasing...

Highlight Reports

HFS Highlight: Atos brings US-based AI and data science capability into its Industry 4.0 toolbox by acquiring Miner & Kasch

Industry 4.0 means a lot of things to a lot of different people. The most consistent and cohesive narrative from our conversations with providers and their industrial clients is that Industry 4.0 is a strategy, roadmap, and mindset; it can...

Points of View

Healthcare ecosystems must rally around proven partners during COVID-19 to prepare for the aftermath, future outbreaks, and wider public health challenges

COVID-19 demands a new level of data gathering and management; most experts agree that contact tracing built on mass testing and vaccination will be the backbone of any exit strategy. While new tracking apps and emerging technologies like blockchain are...

Points of View

Keep blockchain investments real to get beyond a successful but useless POC

Musings from EY’s 2020 Virtual Blockchain Summit   Blockchain promises “creative destruction” through disintermediation, but that is a long-term vision; only 6% of executives we surveyed are leveraging blockchain to remove the need for intermediaries (see Exhibit 1). Enterprise clients...

Points of View

Prepare now for a splurge on Industry 4.0 services after COVID-19

Providers we’re speaking to during the ongoing COVID-19 crisis are united in the view that their clients will press pause on their Industry 4.0 roadmaps—with only the bare minimum adoption of emerging technologies like the internet of things (IoT), augmented...

Points of View

COVID-19 will stall IoT, 5G, and edge spending: Telcos are the exception, and providers must get their feet in the door and build use cases

Three intertwined technologies—the internet of things (IoT), 5G, and edge computing—are all about to see a massive stall in spending, according to fresh HFS Research data from major enterprises dealing with COVID-19 (see Exhibit 1). But some enterprises covered in...

Points of View

Building collaborative partnerships is key to success in the automotive industry

The automotive sector is as complex as it is competitive, dominated by giant companies trying to wrestle market share away from their competitors. One way that leading brands are differentiating is by embedding more technologies into vehicles to bring new...

Points of View

Develop 3D printing services for continuity planning in manufacturing and healthcare supply chains

Our Industry 4.0 Services Top 10 report found service providers’ 3D printing solutions generally lacking maturity. Some were mature, but many were still developing their capability; until now, that wasn’t necessarily a mistake, because the technology is rapidly developing. COVID-19,...

Points of View

Supply chain leaders must address modern slavery to mitigate risk and save millions from forced labor; it starts with visibility

Consumers are increasingly holding businesses accountable for their whole value chains—from emissions and business disruption to the alarming rise of modern slavery. Every year, more than 9 million people enter a modern slavery industry that profits approximately $150 billion, having...

Points of View

Service design and design thinking efforts must recognize every end user; the public sector’s digital struggles are a stark reminder

Project teams, and the leaders who are building them and the surrounding talent pools, must reaffirm whether they’re asking the right questions for service design and design thinking.   Are they really considering the end user, and are they considering...

Points of View

Oil and gas execs: look to these three priorities to deliver value and alleviate uncertainty in the face of COVID-19 and a tumbling oil price

Historically, the oil and gas industry has responded to oil price peaks by spending capital to boost production, while responding to troughs by withdrawing capital and slashing operating costs. Facing COVID-19, a Saudi-Russian price war, and a systemic move away...

Points of View

Don’t ignore sustainability because of COVID-19—it will be a differentiator now more than ever

COVID-19 has brought with it an undeniable need for action and for humanity to be at its best. But many are also worrying about COVID-19’s effect on the world’s capacity for addressing climate change, both in the near- and long-term....

Points of View

Optimize manufacturing processes by finding the “golden batch”—before spending big on digital

Manufacturers must get the basics of process optimization right before going down the investment rabbit hole on emerging technologies such as AI or analytics. As these technologies start to facilitate predictive maintenance, supply chain analytics, and new revenue streams, manufacturing...

Points of View

COVID-19 and a new oil-price crash pile uncertainty onto oil and gas execs: Providers must double-down on their outcome-based approaches for technology and services

Service providers to the oil and gas sector have already been shifting to outcome-based models. The new uncertainty surrounding COVID-19 and the oil-price crash means they must double-down. Historically, uncertainty about investments has been a barrier to adopting emerging technology...

Points of View

Automotive firms must look toward partnerships that meld startup mentality with global scalability—as Accenture makes another big acquisition

The automotive sector is changing: electric cars, autonomous cars, and digital in-car experiences. The industry’s historical precedent of slow development cycles and painful negotiations with suppliers of both products and services, can’t continue. Automotive firms want their partners to act...

Points of View

BFSI firms must update their approach in order to measure and manage climate change risk

The first step for all business leaders looking to futureproof their operations against the climate change risk is engaging with the right partners—across enterprises, academia, policymaking, service providers, education, and civil society—and better-communicating what business metrics and timeframes they care...

Points of View

The BFS sector’s laggards need to stop only seeing uncertainty in sustainable finance—and think about the innovation process

Many investors still make excuses for not moving toward sustainable endeavors, often citing the uncertainty surrounding the technology, policies, and environments required to transform. While some established giants and newcomers in the banking and financial services (BFS) sector, like HSBC...

Points of View

Service providers should be scrambling to digitally transform the Indian cricket market

Service providers digitally transforming a sport is a common press release headline, but the Indian Premier League (IPL) cricket tournament has yet to see any real attention from providers, despite a $7 billion (and growing) annual revenue and a 2.5...

Points of View

Industrial IT projects must plan for providing and maintaining operational technology (OT) expertise

Industrial customers (in manufacturing, energy, utilities, and so on) have been sharing with us the experiences and challenges of their major IT projects and interactions with service providers. was particularly clear on that front) throughout their engagements:   OT expertise...

Points of View

COP26 will bring greater scrutiny on businesses’ sustainability; executives must partner with the experts now

In January 2020, HFS predicted that the sustainability services space would boom in anticipation of the demand leading up to and following a critical COP26, the UN’s next climate summit (Glasgow, November 2020), given the abject failure of COP25 (Madrid,...

Points of View

Concentrix’s marketing solutions meet manufacturing execs’ needs, but they face competing priorities and mature competitors, which all providers must address

As Concentrix pushes its position in the market for manufacturing sales, marketing, and aftermarket services, it will face not only competing executive priorities for cost and customer experience but also many established competitors. Manufacturing providers must ensure that they’re clear...

Points of View

Oil and gas giants: establish trust to get over your data constraints—and drive growth, efficiency, and business model reinvention

Oil and gas (or “energy,” as they’d prefer these days) executives are constrained by inconsistent data quality and an inability to fully utilize their best data. Along with industry-wide fear around sharing data and losing competitive advantage under margin pressures, these constraints weigh heavily on the shoulders of the industry’s leaders, who must take the first step to share their data with...

Points of View

Manufacturers and hospitality giants: use an integrated approach to saving water that also saves energy, emissions, and cost

In climate crisis discussions, water is quickly becoming as relevant as carbon emissions and energy consumption. The 2018 Day Zero crisis in Cape Town—when water simply ran out for the whole city—is a prime example; local industry had “met” its water targets, suggesting those targets were way off the mark in the...

Points of View

Insurance clients need their service providers to step up their IoT partnerships

A range of applications for the internet of things (IoT) in the insurance sector includes developing usage-based pricing models, precise and dynamic risk assessment, and new process efficiencies; crucially, insurance firms’ goals match these applications. Despite this, service providers are...

Points of View

Supply chain managers must embrace traceability; IBM’s double-down proves the tech and knowhow are readily available

IBM has spent a lot of time and money working on traceability in supply chains recently - citing examples that include fully traceable olive oil production, and building more transparent and collaborative connections between farmers, consumers, and the whole value chain. Supply chain managers now have more options on the table to meet the traceability and...

Points of View

Utilities’ customer experience is the digital battleground—legacy firms must prioritize it alongside cost

Utility executives must ensure that customer experience (CX) isn’t just a token “focus”—it’s largely ignored in HFS’ most recent data against a greater desire to cut costs and improve both top and bottom lines. Utility industry firms must engrain its...

Points of View

Big energy consumers must visualize and take control of their usage: smart meters and IoT platforms can make energy demand and production work for you

The rollout of smart energy meters will go a long way to addressing the difficult balance between renewable energy (RE) production and demand, as more and more firms commit to using 100% RE. Simultaneously, enterprises are visualizing and taking control of their energy consumption with more precision on internet of things (IoT) platforms....

Points of View

Cyber ranges: Pick a provider to wargame your cybersecurity—it’s unlikely that doing it in-house is wise

There are plenty of parallels between physical security and cybersecurity, and wargaming is one of them. Cyber ranges—managed cybersecurity testing facilities—are a prime way of trialing, developing, and deploying cyber-defenses.   Cyber ranges act as controlled, interactive, and realistic testing grounds; in combination with...

Points of View

Blockchain exploration efforts: accelerate and reduce costs in partnership with academia

Where talent and infrastructure can be in short supply for enterprises, executives must think outside the box to develop their blockchain solutions while simultaneously driving new efficiencies and cost-savings for their firm. Piloting blockchain initiatives in partnership with academia can...

Points of View

Don’t let a few cool 3D printing use cases make it Industry 4.0’s poison chalice

3D printing lies at the bottom of service providers’ Industry 4.0 technology offerings; there are many challenges left unsolved if it’s going to surpass cool use case videos to be the production process of the future. Providers are showing signs of solving these challenges alongside their manufacturing partners, but manufacturing...

Points of View

Drone adopters must choose between providers’ “mature” offerings and co-developing solutions for the future

  Service providers admit that drone technology is not a mature segment of their offerings (see Exhibit 1). As Industry 4.0 gets ever-closer, alongside defense, monitoring, and mapping applications, drones promise to improve the efficiency of logistics operations and automate...

Points of View

Novartis partners with Microsoft to build AI solutions—showing pharma firms why they must look to partnerships for success

  Pharma’s executives and artificial intelligence (AI) project leaders will undoubtedly have noticed the partnership between Microsoft and Novartis to leverage AI throughout the industry ecosystem and value chain. The competition to realize AI’s potential in pharma is already fierce—modeling disease, drug discovery, and diagnosis—before considering the challenges that the industry’s grappling with: siloed functions and data, cultural barriers, and ongoing operational transformations....

Points of View

Focus your diversity efforts on retention—not just hiring—to avoid losing talent

While companies’ recruitment processes must give diversity a platform, hiring is not the only problem. There’s constant talk around diverse hiring and whether “token hiring” or quotas work or are morally right, but in reality, retention is an equally, if not more critical, challenge for many businesses. Without retention, the effort to make diverse hires is essentially useless. It’s a problem throughout society—from school to the C-suite—where toxic cultures and barriers to progression lead to a wide range of...

Points of View

Industrial execs must embrace disruptive innovation through providers and partners—there isn’t enough time and resource to leave it in house

  Non-traditional disruptors are increasingly dictating the present and future of the industrial sector (encompassing the manufacturing and energy industries). Incumbent executives know this, and they also know that the talent isn’t available at scale—either internally or readily available to...

Points of View

The Decade to Deliver: Service providers must take advantage of CEOs’ drive for sustainability 

Sustainable change must be nothing short of complete business re-engineering. It must happen at an industry level—with enterprises, governments, and all third-party sectors—and not be sidelined into LED lightbulbs and fluffy PR. A recent survey by the UN Global Compact...

Top 10 Reports

HFS Top 10 Industry 4.0 Service Providers 2019

What this Top 10 Report covers   HFS Top 10 Industry 4.0 Service Providers 2019 report examines the role service providers play in the evolving Industry 4.0 landscape. We assessed and rated the service capabilities of 21 service providers across...

Points of View

To competitively scale future IoT projects, you must build a baseline 5G capability—before it booms

The internet of things (IoT) has already ingrained itself in businesses, homes, and people’s lives—from the humble smartwatch to advanced industrial sensors. However, one of the IoT’s biggest hurdles remains in existing 4G infrastructure. 4G may sufficiently power your Alexa home assistant, but powering an entire smart city becomes problematic when autonomous vehicles or augmented reality need ultra-low latency to succeed for consumers en masse. If enterprises...

Points of View

HFS' IoT Startup Landscape

  HFS' first-ever startup landscape report looks at the emerging startups and SMEs defining the future and the now of the Internet of Things (IoT) space - in parallel to our IoT Services Top10 and Hot Vendor reports.   We...

Points of View

Industrial IoT cybersecurity rests on integrating digitally native and legacy devices (and people)

  As Industry 4.0 cements itself in enterprise strategies, the industrial sector must come to terms with an Achilles’ heel. The internet of things (IoT) is proving to be a pioneering change agent for industry, and cybersecurity is naturally a...

Points of View

Industrial executives must clarify their ambitions for cognitive and ML technologies

  HFS’ 2019 State of Industry survey results portray total confusion surrounding cognitive technologies and machine learning (ML) in the “industrial” space of manufacturing and energy (including oil and gas):   The C-suite is investing in and paying attention to...

Points of View

Infosys clients must race to exploit their provider’s untapped sustainability prowess

  Infosys, as an enterprise, has been recognized by the UN for its sustainability. Its clients must now push Infosys to translate this internal corporate social responsibility (CSR) prowess and its powerhouse sustainability partnerships into its services—and deliver the same...

Points of View

Cybersecurity is everyone’s problem: Leaders, build up your ecosystems and cover all bases.

  You could produce a bible-length dossier on cybersecurity. Indeed, HFS’ State of Cybersecurity survey in 2018 found that it’s on everyone’s radar, but that there is also a damning lack of skills, too much suspicion, and a race for...

Points of View

Sustainability serves the whole enterprise—providers must be equally holistic in their approach

  We spoke with Justin Keeble, an MD leading the sustainability arm within Accenture Strategy, about the past, present, and future of sustainability services—a still undefined space that is growing rapidly. In Part 1 we discussed the three eras of...

Points of View

Providers must unlock all their capabilities to play in the sustainability services game

  Three eras of sustainability services have brought us to where we are today: corporate social responsibility (CSR), understanding sustainability’s value, and now, business reengineering. We spoke with Justin Keeble, an MD leading the sustainability arm within Accenture Strategy, about...

Points of View

Wipro is redefining how clients navigate digital services: Enterprise leaders must shift mindsets to leverage the firm’s growing capabilities

  One of the major defining characteristics of the IT services market for the past decade has been traditional firms’ ability to reinvent themselves as digital. The challenges are myriad. First, the core IT business isn’t going anywhere; it’s an essential building block of the modern enterprise....

Top 10 Reports

HFS Top 10 Internet of Things (IoT) Service Providers 2019

What this Top 10 Report covers   HFS Top 10 Internet of Things (IoT) Service Providers 2019 report examines the role service providers play in the evolving IoT landscape. We assessed and rated the IoT service capabilities of 23 service...

Points of View

Insurers must embrace the IoT predict-and-prevent model and grow profit margins

  The insurance model leaves insurers with the burden of repair and replacement pay-outs—it’s a high-risk industry. Pressure on margins is increasingly making insurance a cut-throat game. Ultimately, some things can’t be helped, such as natural disasters, but as new...

Hot Vendors

The HFS HOT VENDORS Q3 2019

The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice. HFS analysts speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors...

Points of View

“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter in six years! (Part Two)

  Part 2 of the two-part interview series with Genpact’s CEO and Chief Strategy Officer   The traditional offshoring-driven labor-intensive outsourcing model is finding its bottom (and fast) as enterprises aspire to go “straight to digital.” One service provider that’s...

Points of View

“Straight to digital” is not doomsday for smart service providers. Genpact just had its best quarter in six years!

  Part 1 of the two-part interview series with Genpact’s CEO and Chief Strategy Officer   The traditional offshoring-driven labor-intensive outsourcing model is finding its bottom (and fast) as enterprises aspire to go “straight to digital.” One service provider that’s...

Points of View

Service providers ignoring sustainability are fast becoming laggards

  It’s fair to say the sustainability services space is not mature—if it exists at all. Sustainability consulting prowess lies with the likes of McKinsey, but you’ve got to do some real digging through traditional service providers to find any...

Points of View

(Real) Holograms: If you’re about to miss the boom, here’s what you need to know

  The limits of what 2D technology can achieve by mimicking 3D have been reached, whether it’s 3D TVs, augmented reality (AR) (like the unprecedentedly popular Pokémon Go), or virtual reality (VR) headsets. True 3D display, or “holography,” is about...

Points of View

Service providers to the public sector must fuel local-scale innovation to propel nationwide transformation

  Citizens increasingly expect their local and national authorities to serve them with greater efficiency and accountability. Despite this, public sector digital transformation is still a very nascent space, with “best practice” hard to formulate and instill. If the providers who service the public sector hope to reap the benefits...

Points of View

Partnerships fuel the hyperconnected economy; service providers must be the brokers

Partnerships are all the rage these days. To cross the chasms between businesses, policymakers, academia, and civil society, service providers can be the foundation of cross-party collaboration; their enterprise clients are the most critical stakeholder in pioneering these partnerships. The groups in Exhibit 1 have vastly varying priorities, and to bridge these gaps:    Providers must ensure their enterprise clients understand the business value of partnerships with non-enterprise groups. ...

Points of View

Executives must focus on sustainability, or prepare for a new wave of lawsuits

  Evolving scientific evidence of climate change coupled with changing legal interpretations means that a new wave of lawsuits is washing over enterprises—whether they’re the source of environmental damage or just an indirect partner. The historical culture of outsourcing with closed eyes is disappearing as businesses find that their...

Points of View

Manufacturers must push their providers to focus more on sustainability

Manufacturing is undergoing a sustainable revolution. However, while HFS’ Manufacturing Services Top 10 2019 found that providers have mastered arts like supply chain management or sales and marketing support for manufacturing clients, their sustainability services lag; carbon footprint management, green...

Points of View

Care providers must blend digital and data with user-centric design as the population ages

  As life expectancy grows, so does the demand for social care. Digital, data, and device innovations have the potential to cut overhead costs while simultaneously improving the quality of both care patients’ and workers’ lives. Social care providers in...

Points of View

Take advantage of providers’ end-to-end security offerings to focus on IoT innovation

  The Internet of Things (IoT) is ballooning—predicted to generate up to $11 trillion per year by 2025 As the IoT expands, so does the threat of cyber-attacks, detailed in recent HFS coverage. Baseline standards for the regulation of IoT...

Points of View

The Undercover Analyst: Back by unpopular demand, featuring real analysis!

  We’re moving away from the relentless political satire in recent weeks (Hey, we’re only human!). We recently caught sight of an animated discussion on the future of Facebook’s new cryptocurrency at a local bowling alley.       HFS’...

Points of View

Process industry transformations must find a unique way of being agile

Failing fast is not a luxury that process industries can afford. Intense capital requirements, rigorous quality assurance (QA) processes, to name only 2 challenges, mean that all sectors of the process industry—oil refining, cement, steel, and the rest—are stuck in...

Points of View

UK energy suppliers must decide: Will they play the cost game or focus on customer experience and sustainability?

  HFS’ Industry Blueprint: Utility Operations 2018 report found that executives’ priorities are split two ways. Thirty percent see growing bottom-line profit as the key business priority, while 23% go for customer experience. Sustainability is also causing a strategy headache—The...

Points of View

Avoid IoT project pitfalls and deliver business value from the outset

Providers are rapidly moving toward end-to-end IoT (Internet of Things) solutions, fueled by expanding ecosystems of partnerships. Your IoT strategy must have the same ambition that we’re seeing in the service provider community; it needs to take advantage of the...

Points of View

Leadership teams have a vital role to play in the future of talent—they must take it seriously

    There is an imminent talent crisis facing most enterprises. At one end of their business, teams are facing existential change as large portions of their work are automated away or replaced entirely by digital technologies. At the other...

Points of View

How Blockchain can connect consumers to the supply chain—improving your topline and avoiding public outcry

Catering to consumers who want sustainable products is retail’s megatrend, with two-thirds willing to pay a premium. Retailers are feeling the pressure to jump on the fair trade, organic, and vegan bandwagons, and address serious issues such as modern slavery....

Points of View

Look Beyond Legacy Education To Avoid Falling Foul of Major Talent Shortages

Technology is evolving at a pace that only the most successful enterprises can keep up with (see Exhibits 1 and 2). Enterprises that hope to succeed in the hyperconnected economy cannot wait for traditional education to catch up—they must embrace...

Points of View

Sustainability: it’s time to get your act together or miss out on the value that others are currently realizing

If you continue to ignore the business benefits and social impact of sustainability, your enterprise runs the risk of losing public goodwill, employee morale, and competitive edge in its markets.   Sustainability is not a constraint; as the world demands...

Points of View

How a smart combination of Blockchain and IoT can improve your workplace safety and lower insurance costs

  The average workplace accident costs a US enterprise $20,000, and the most serious fatalities can breach $100 million; whether or not a company is in an inherently dangerous industry, safety is its number one priority.   Acceptance of workplace...

Points of View

Process industries must combine synthetic data with human experience to capture AI value

Process industries are crying out for advanced analytics, yet they stagger behind much of the manufacturing space on the journey toward Industry 4.0. Despite accounting for over 50% of its $35 trillion global output, process production that encompasses oil, steel,...

Points of View

Enterprises can’t afford to be (totally) cynical when it comes to academia

Enterprises are fretting over the talent shortage blocking their path to being a major player in the hyperconnected economy; 45% see a lack of internal talent as a major inhibitor. Despite this, only 14% are taking action, and of those,...

Points of View

Make Sure Your Service Provider Is as Invested in Sustainability as Your Customers

Many conscientious enterprise leadership teams are rapidly upping their sustainability game as their customers start demanding nothing less – traceable goods, ethical practices, low carbon footprints, the list goes on.   To this end, they must choose service providers with...

Points of View

Cybersecurity must be a critical element of your IoT strategy - or suffer potential calamity

It’s now very much in vogue to stick sensors and processors in just about every new device being rolled out—even your shoes aren’t safe.  This ever-expanding use of IoT to deliver solutions means that security teams can no longer ignore...

Points of View

Manufacturers must have effective on-site and hyper-connected approaches if they truly aspire to find their Industry 4.0 nirvana

Manufacturers are facing the ballooning hype of “Industry 4.0”— commonly presented by suppliers and consultants as a top-level mash-up of any semi-applicable technology. As we hurtle into this hyperconnected economy (Exhibit 1), manufacturing must define its own path: one different...

Points of View

Process industries’ digital needs must be treated separately from discrete manufacturing

Process industries make up over 50% of the £35 trillion global manufacturing output, producing fuels, chemicals, cement, metals, paper, plastic, food, and drink, but their attributes differ significantly from general manufacturing or consumer goods. They have been historically lumped together...

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