Khalda De Souza

Khalda manages the SaaS Services and Cyber Security Services research for HFS. This includes tracking consulting, implementation and management services for Cyber Security and several specificSaaS services areas, including Workday, SuccessFactors, Salesforce, and Microsoft-on-Demand. Khalda tracks how service providers are developing their SaaS services and Cyber Security services strategies as well as enterprise clients’ requirements and needs in these markets.

 

Khalda joined HFS Research in October 2014. Prior to HFS, Khalda was a senior level IT services research analyst at Gartner for nearly 20 years.  In that time, she managed the European research for several areas including network and IT security and business applications. Khalda has led key research deliverables such as Magic Quadrants for both Europe and global markets at Gartner.

 

Khalda has extensive experience in providing strategic advice to both IT services providers and customer organizations globally. For providers this includes, but is not limited to, channel strategies, product positioning, competitive intelligence, market trends and forecast analysis. For customers, Khalda has provided insightful guidance on sourcing and vendor selection strategies.

 

Khalda has a BSc. from Aston University in International Business and French. She lives in the UK with her husband and three children.

Content By Khalda De Souza

Highlight Reports

HFS Highlight: Benefitfocus’ Health Insights provide unique guidance to demonstrate ROI on health benefits

Benefitfocus, a US-based benefits admin platform company has enhanced its platform with the updates to its data and analytics based tool, Health Insights. We last highlighted Benefitfocus for the way in which it is evolving its platform as a potential...

Highlight Reports

HFS Highlight: KPMG Using Low Code/No-Code Services to Accelerate Digital Transformations

This Highlight report outlines KPMG’s approach, thoughts, capabilities, and vision for low code/no-code (LCNC) development services. As we outlined here, LCNC is transforming traditional application development methods, and its speed and agility are gaining momentum among service providers and enterprises...

Highlight Reports

HFS Highlight: With the pandemic economy being defined by the cloud, Wipro adds European muscle to its Salesforce capabilities with 4C acquisition

The battle for adding cloud talent to deliver services around the leading SaaS solutions continues unabated in this pandemic economy. If anything, the pace for acquisitions appears to be accelerating, especially in areas like Salesforce services, where enterprises are polarizing...

Points of View

Modernize and transform your business with low-code/no-code development

Low-Code/ No-Code (LCNC) services are rapid visual application development services that enable developers to easily and quickly create new applications that meet business needs. LCNC is transforming traditional application development methods, and its speed and agility are gaining momentum among service providers and enterprises...

Points of View

IT service providers, partner up with a top-notch integration tool to meet the demands of a COVID-19 B2B market

What makes for a healthy corporate body? On a recent webinar with Appirio (a Wipro company), Chris Saxby, European Head of Mulesoft Practice at Appirio, attempted to answer that very question. His answer: integration software, as per Appirio’s partnership with...

Highlight Reports

HFS Highlight: Cognizant enters Workday services market by acquiring Collaborative Solutions

Despite the COVID crisis, Cognizant continues to make significant investments in 2020 – with a bold move to gain a stronger talent base in the high growth Workday Services marketplace.     At the start of May Cognizant agreed to acquire...

Points of View

Salesforce services providers must address the talent crisis to improve CSAT

The demand for Salesforce services continues to pick up pace, placing pressures on providers to ramp up skills to meet growing demand. The HFS Salesforce Services Top 10 Report, 2020, included analysis of 11 providers, which highlighted an average of...

Points of View

Salesforce clients should keep abreast of Cognizant’s continued investments to position itself as a CX services leader

Cognizant doubles down on Salesforce marketing cloud and CX with Lev acquisition   Executives embarking on a Salesforce or CX services engagement need to keep abreast of Cognizant’s acquisitions to understand its growing strength of services and delivery capabilities. Cognizant...

Points of View

Any repeats of the Cognizant Maze attack will have significant ramifications for the whole outsourcing industry

COVID-19 has forced organizations to increase their surface area to support a larger dispersed workforce, giving hackers more opportunity to inflict damage. The recent Maze ransomware attack on Cognizant is an example of this grave issue impacting the entire services...

Points of View

Salesforce services providers must understand that client satisfaction, results from collaborative and flexible partnerships that meet customers’ business needs

Salesforce services clients tell us that the top reason for selecting a service provider is client reference feedback—not the marketing blurb you can present during the RFP process, nor how many digital agencies you can acquire. It is all about...

Top 10 Reports

HFS Top 10 Salesforce Services 2020

WHAT THIS Top 10 REPORT COVERS In the 2020 HFS Salesforce Services Top 10 Report, we analyze the capabilities and vision of eleven service providers. This includes their skills across the HFS Salesforce Services Value Chain of: Plan, Implement and...

Points of View

It’s not just healthcare industries that need to worry about COVID-19: Every enterprise should be looking to managed security providers for assistance in the face of new and increasing cyberthreats

Cybercriminals are once again out in force, and just when you thought they couldn’t get any lower, they have quickly taken the opportunity to strike amid the confusion of the COVID-19 crisis. Criminals have been up to their old tricks...

Points of View

Salesforce clients must recognize Infosys’ growing Salesforce capability: the acquisition of Simplus would support its ongoing ambition to become a CRM transformation services provider

In February 2020, Infosys announced its intention to acquire Simplus, a Salesforce services Platinum partner in the USA and Australia. Simplus delivers consulting and implementation services for Salesforce quote-to-cash applications. Industry executives must take note of this and other recent...

Points of View

Higher education institutions in the US should get excited about Accenture’s acquisition of Sierra-Cedar in the Workday services market

Accenture is strengthening its US higher education Workday services capabilities by acquiring Sierra-Cedar, the established go-to-partner for this in the ecosystem. Higher education institutions represent a unique market segment, often overlooked by the provider community. Industry executives must examine the recent acquisition by Accenture and recognize its commitment...

Points of View

Salesforce clients must recognize Cognizant’s growing Salesforce capability: its acquisitions of Code Zero and EI-Technologies support its ambitious Salesforce services growth ambitions

  In February 2020, Cognizant announced the acquisition of Code Zero and the intention to acquire EI-Technologies to strengthen its Salesforce services portfolio. Both acquisitions will bring in fresh talent and deeper local experience to Cognizant in a hyper-competitive market....

Points of View

Workday services customers and partners, stay abreast of the innovations at Workday to make the most of your investment

SaaS vendor Workday continues to post impressive growth figures as it helps customers achieve HR and finance transformations. Here we outline a few ways for customers and service providers to capitalize on market opportunities in the year ahead.     Workday grows more than 30% in fiscal...

Points of View

Request these five team characteristics to make your SAP SuccessFactors engagements succeed

  In the HFS SAP SuccessFactors Services Top 10 Report, we spoke with 31 client references. They shared their experience of working with service providers. Based on this feedback, we provide recommendations to SuccessFactors services clients to ensure a successful deployment.    #1 Demand implementation expertise ...

Points of View

Prevent these three things to avoid SAP SuccessFactors Services failures

#1 Lack of communication    The most common quote we hear from SaaS services clients is that “we don’t know what we don’t know”. Service providers that have hundreds of deployments under their belt can be guilty of underestimating a client’s...

Points of View

HCL is going toe-to-toe with major IT services firms and winning: Enterprises must consider their capability to bring scale to digital engagements

  HCL has picked up some seriously big wins over the past few years, with double-digit growth for the last 10 years helping the firm nudge above Wipro in global revenues earlier in 2019. At a couple of recent HCL events, HCL shared its secret sauce to...

Points of View

Accenture’s cybersecurity acquisitions add capability in the US and boots on the ground Down Under—CISOs, take advantage now!

  Accenture’s 2019 cybersecurity firm acquisitions are a testament to the organization’s strategies to be a leading provider of end-to-end critical security in the US and to increase its footprint in Australia. As we well know, Accenture is not afraid to...

Points of View

Learn these key differentiators that Alight gains from its acquisition of NGA Human Resources

    Creating a leading, global HR service provider   Hot on the heels of its purchase of Appirio’s Workday practice,  Appirio’s Alight has announced its acquisition of HR and payroll expert NGA Human Resources (NGA HR).   NGA HR was owned...

Points of View

SuccessFactors services providers and users: Get these five things right for success

  In the HFS Top 10 SAP SuccessFactors Services, 2019 report, we spoke with 15 service providers and more than 30 client references. From that research, we gleaned the top five critical success elements that clients and service providers tend to neglect....

Points of View

European Salesforce services clients should consider Persistent Systems as a credible alternative

  Salesforce Platinum partner Persistent Systems continues its carefully targeted acquisition journey around the world. In June 2019, Persistent Systems announced its intention to acquire Youperience for €6.8 million. Youperience expands Persistent Systems’ Salesforce services delivery capabilities and enhances its...

Top 10 Reports

HFS SAP SuccessFactors Services Top 10 Report

WHAT THIS TOP 10 REPORT COVERS    In the 2019 HFS SAP SuccessFactors Services Top 10 Report, we analyze the capabilities and vision of fifteen service providers. This includes their skills across the HFS SAP SuccessFactors Services Value Chain of:...

Points of View

Cyber threat is a big grizzly bear—don’t be the enterprise that can’t outrun it!

  HFS highlighted in Cyber Security Services: What’s in Store For 2018? that cybersecurity is a business rather than a technical concern. To achieve a capable security posture, you must address the business first; this cannot happen when the chief...

Points of View

Security leaders must combat the enemy within

Our research shows that internal employees are the most likely source of data loss at an enterprise. As well as dedicating time and resources to build better defenses against external threats, security leaders must therefore also focus on mitigating internal...

Points of View

Why it’s important to understand Alight’s new capabilities in Workday services with Appirio acquisition

The Workday service partner ecosystem is relatively small, with fewer than 50 partners to consider for service engagements. Wipro acquired one of the partners, Appirio, in 2016. As well as a Workday practice, Appirio brought Salesforce skills and a crowdsourcing...

Top 10 Reports

HFS Top 10: Managed Security Services (MSS)

WHAT THIS BLUEPRINT REPORT COVERS In the 2019 HFS Managed Security Services (MSS) Top 10 Report, we analyze the capabilities and vision of twelve service providers. This includes their skills across the HFS MSS Value Chain of: pre-MSS assessment and...

Points of View

Workday HCM: Select a Service Provider that Understands HR Transformation

Workday HCM is growing rapidly and taking market share from traditional ERP providers, with clients deploying a wide range of modules. HFS estimates the Workday HCM services market to be worth approximately $2.4 billion in 2018, with an expected growth...

Points of View

Workday Rising, Europe: Top Five Things You Need to Know

Workday held its flagship event, Workday Rising Europe, in Vienna in November 2018. This is a regional version of the Global Workday Rising event that took place in Las Vegas in October 2018. The European event attracted 2,500 delegates, the...

Points of View

Why Enterprises Are Leaving Themselves Open to Significant Risk

So is security a big deal? Particularly in today’s digital and agile enterprise? Absolutely. The main issue this report reveals is the disconnect between knowledge of the risks and the organization's ability to deal with them. HFS researched 300 $1Bn+...

Top 10 Reports

HFS Top 10 Workday Financials Services 2018

WHAT THIS TOP 10 REPORT COVERS   In this HFS Top 10 Workday Financials Services 2018, we analyze the capabilities and vision of ten Workday Financials services partners. This includes their skills across the HFS Workday Services Value Chain of:...

Points of View

The HFS FORA Summit: Cambridge 2018 - The State of Digital Operations

In July 2018, HFS hosted its 19th summit for enterprise operations and IT leaders in Cambridge, UK at the home of one of the United Kingdom’s most celebrated universities. This academic location, renown for its scientific achievements, made a fitting...

Points of View

Ensure Your Security Services Are Constant and Predictive

In Cyber Security Services: What’s in Store for 2018? we outlined our predictions for client priorities for cyber security services in 2018. Here we outline the services clients should prioritize to get the most relevant and useful cyber security services...

Points of View

Salesforce acquiring MuleSoft issues a death threat to service providers

The move toward platforms and away from functionality is radically changing the game for the IT and BPO services providers, which have feasted on complexity for decades. IT services firms have relied on complex apps that require constant workarounds and...

Top 10 Reports

HfS Blueprint Report: Workday HCM Services 2018

WHAT THIS BLUEPRINT REPORT COVERS In the 2018 HfS Workday Human Capital Management (HCM) Services Blueprint Report, we analyze the capabilities and vision of thirteen Workday HCM services partners. This includes their skills across the HfS Workday Services Value Chain...

Points of View

Avoid SaaS deployment failure by prioritising post-go-live services

Enterprises are failing to maximise the benefits of their SaaS deployments because they under-estimate the importance of ongoing management services. Too many clients have either considered the post go-live stage to be a ‘steady state’ or believed they have adequate...

Points of View

SaaS Services Heat Maps

Over the past 15 months, HfS Research has published 4 SaaS Services Blueprints: HfS Blueprint Report: Workday Services 2016 HfS Blueprint Report: Salesforce Services 2017 HfS Blueprint Report: Microsoft Dynamics Services 2017 HfS Blueprint Report: SuccessFactors Services 2017 This included...

Points of View

Cyber Security Services: What's in Store for 2018?

Cyber security has become an important priority for enterprises and service providers alike. New ways of working and new technologies that bring agility, speed, additional functionality, and cost savings also bring vulnerabilities that need to be addressed. Here we are...

Points of View

General Data Protection Regulation (GDPR) Overview

  GDPR is an enhanced privacy regulation that manages data relating to European citizens, partners, patients, customers, and employees. This document provides a short overview to GDPR compliance, it's impact and questions all enterprises need to ask themselves before the...

Points of View

SuccessFactors Services: A Growth Market That Requires Strategic Thinking

This report outlines client buying behavior and preferences in the SuccessFactors service market. We spoke with more than 20 reference clients to understand their experience with working with service providers to deploy and support the SuccessFactors applications (see Exhibit 1)....

Points of View

Jobs of the Future: The Great Human Middleware Opportunity

Discussions around Robotic Process Automation (RPA), Artificial Intelligence (AI), and a rise in the populace of virtual workers almost always correspond with the discussions regarding the loss of jobs and shrinking opportunities for humans. We analyzed the likely scenario in...

Top 10 Reports

HfS Blueprint: SAP SuccessFactors Services 2017

WHAT THIS BLUEPRINT REPORT COVERSIn the 2017 HfS SAP SuccessFactors Services Blueprint Report, we analyze the capabilities and vision of thirteen SAP SuccessFactors services partners. This includes their skills across the HfS SAP SuccessFactors Services Value Chain of: Plan, Implement,...

Points of View

Need for Consulting in the Growing Salesforce Services Market

Clients are starting to look at Salesforce deployments more strategically by aligning their Salesforce strategies with overall business strategy. As a result, Salesforce consulting services that help plan and optimize Salesforce deployments will witness a significant growth throughout 2018 as...

Points of View

Voice of The Customer: Microsoft Dynamics Services

The Microsoft Dynamics services market is rapidly maturing but lacks business orientation and strategic mindset. The majority of the current Microsoft Dynamics services market is focused on implementation services, as clients are keen to achieve standardization and simplicity as fast...

Top 10 Reports

HfS Blueprint Report: Microsoft Dynamics Services 2017

WHAT THIS BLUEPRINT REPORT COVERS In the 2017 HfS Microsoft Dynamics Services Blueprint Report, we analyze the capabilities and vision of nine Microsoft Dynamics services partners. This includes their skills across the HfS Microsoft Dynamics Services Value Chain of: Plan,...

Points of View

USG Boral Greasing the IT Wheels With Focus on Business Outcomes

In the HfS Blueprint Report: SuccessFactors Services 2016, we outlined trends in service delivery and profiled thirteen of the leading service providers in this dynamic market segment. SuccessFactors services is a fast growth area. The service providers who participated in...

Points of View

Workday Services: Industry Sector Focus Emerging

Workday and its main service providers have focused on horizontal selling, with little emphasis on industry sector flavors in services and solutions in the past few years. Buyer enterprises have been largely focused on achieving human resource (HR) management best...

Points of View

Action for Salesforce Service Providers

In The 5 Things Leading Salesforce Services Providers Focus On, we highlighted some of the key areas that leading Salesforce services providers are focusing on to continue to drive differentiation in this crowded market. These includes investment in talent, service...

Points of View

Ten Recommendations for Salesforce Service Buyers

Mature enterprises are increasingly considering Salesforce applications, or Salesforce clouds, to support their complete customer engagement process. There is less focus on individual cloud deployments, such as Sales Cloud implementations, in favor of a more platform based, holistic solution to...

Top 10 Reports

HfS Blueprint Report: Salesforce Services 2017

WHAT THIS BLUEPRINT REPORT COVERS In the 2017 HfS Salesforce Services Blueprint Report, we analyze the capabilities and vision of twelve Salesforce services partners.  This includes their skills across the HfS Salesforce Services Value Chain of: Plan, Implement, Manage, Optimize...

Points of View

The 5 Things Leading Salesforce Services Providers Focus on

Service providers have been busy investing in talent, tools, service development, and geographical expansion since we published the Salesforce Services Blueprint Report, 2015. Here we highlight some of the key areas that leading Salesforce services providers are focusing on to...

Points of View

The 5 Things Clients Are Demanding from Salesforce Services Providers

We have spoken to approximately 30 enterprise buyers, to support the Salesforce Services Blueprint Report, 2017. Here we highlight the top five things that clients are demanding in their Salesforce services engagements and journeys.

Points of View

10 Tips for Workday Service Providers

HfS recently published the HfS Blueprint Report: Workday Services 2016, in which we outline trends in Workday service delivery and profiled sixteen of the leading service providers in this dynamic market segment.   Here we outline 10 key recommendations for Workday service...

Points of View

Workday Services: Buyer Recommendations

HfS recently published the HfS Blueprint Report: Workday Services 2016 in which we outline trends in Workday service delivery and profiled sixteen of the leading service providers in this dynamic market segment. We also interviewed more than 30 Workday buyers about...

Top 10 Reports

HfS Blueprint Report: Workday Services 2016

WHAT THIS BLUEPRINT REPORT COVERSIn the 2016 HfS Workday Services Blueprint Report, we analyze the capabilities and vision of sixteen Workday services partners. This includes their skills across the HfS Workday Services Value Chain of: Plan, Implement, Manage, Optimize and...

Points of View

SaaS Services Success Requires a Different Approach

​As enterprises adopt SaaS applications to manage processes, including HR, CRM and finance functions, service providers have opportunities to ramp up their corresponding service offerings. SaaS applications however differ from on premise applications in many ways, and require a different...

Points of View

5 Highlights from the Workday Services Research

​The Workday services market is in high growth. When we published the first Workday services blueprint report in 2015, business was largely concentrated in HCM deployments in North America. While this still forms the majority of today's market, there is...

Points of View

Make Your SaaS Partnerships More Strategic or Get Dropped

As SaaS adoption grows among buyer organizations of all sizes, industries and geographies, service providers are investing in building and strengthening their practices to meet the growing demand. However, service providers cannot adopt the opportunistic approach of yesteryear, when they...

Points of View

SaaS Service Providers Need to Align with As-a-Service Ideals

​Demand for SaaS services is growing. Enterprise buyers realize that they need services that span the HfS SaaS services Value Chain to ensure a successful SaaS deployment experience. Saas service providers have opportunities to develop and enhance their service offerings...

Points of View

12 Ways to Survive the Race to Irrelevance

​In March 2016, HfS hosted its 11th Working Summit for services buyers at Gonville and Caius College, Cambridge University. This two-day event focused on the current inflection point bearing down on the sourcing community--namely the impact automation and digital technologies are...

Points of View

IBM Culls the Pack of Salesforce Partners by Buying Bluewolf

It can’t be easy running the Salesforce Partner Program at the moment. Just when you start the program for the new fiscal year there is further consolidation of what was an ever shrinking pack of “Global Strategic” service partners to...

Points of View

10 Tips for SuccessFactors Service Providers

SAP SuccessFactors services is a growth market, representing approximately 45% growth year on year, based on the responses of the service providers in our SuccessFactors Services Blueprint report. Enterprises are looking to standardize their HR process and simplify their application...

Points of View

Advice for SAP SuccessFactors Service Buyers

Enterprises are looking to standardize their HR process and simplify their application environment across multiple sites. Adopting a SaaS solution is an increasingly popular choice and enterprises with SAP ERP in the back-office are more likely to consider SAP SuccessFactors...

Top 10 Reports

HfS Blueprint Report: SuccessFactors Services 2016

The 2016 HfS SuccessFactors Services Blueprint Report continues our theme of looking at services sets regarding the planning, implementation, management, and operations of leading software-as-a-service platforms. This Blueprint Report looks at the innovation and execution capabilities of thirteen service providers...

Points of View

Xactly Helps Clients to Write off Legacy in Incentive Compensation Schemes

Enterprises recognize that effective HR process strategies and management are critical to gaining competitive advantage—and they are increasingly dependent on complex compensation schemes to drive their growth. Moreover, there is no room for error because salaries increasingly include performance-based and...

Points of View

Six Snippets from our SuccessFactors Research

The HfS Workday and Salesforce Services Blueprints in 2015 assessed a new set of ecosystems that will play pivotal roles in the As-a-Service Economy. Following this theme we have launched the SuccessFactors Services Blueprint. Exhibit 1 details the SuccessFactors value chain...

Supplier Assessments

Tech Mahindra Blueprint Results 2014-2015

HfS has collected in one report the individual profile pages on Tech Mahindra covering 13 different HfS Blueprints from 2014 and 2015. Included here are: Software Product Engineering (High Performer), Salesforce Services, Trust As-a-Service, IoT Services (Winner's Circle), Application Testing...

Supplier Assessments

HP Enterprise Blueprint Results 2014-2015

HfS has collected in one report the individual profile pages on HP Enterprise Services covering 8 different HfS Blueprints from 2014 and 2015. Included here are: Trust As-a-Service (Winner's Circle), Health Payer Operations (Winner's Circle), Application Testing (Winner's Circle), Workday...

Market Analysis

Strategic Analysis of European Outsourcing Deals in 2h 2015

There were 100 deals announced in Europe in the second half of 2015. Here we present the details as well as some key analysis points.

Supplier Assessments

Dell Services Blueprint Results 2014-2015

HfS has collected in one report the individual profile pages on Dell Services covering 8 different HfS Blueprints from 2014 to 2015. Included here are: Salesforce Services, Trust As-a-Service (High Performer), IoT Services (High Performer), Health Payer Operations (High Performer),...

Supplier Assessments

IBM Blueprint Results 2014-2015

HfS has collected in one report the individual profile pages on IBM covering 11 different HfS Blueprints from 2014 and 2015. Included here are: Salesforce Services, Trust As-a-Service (Winner's Circle), IoT Services (Winner's Circle), Application Testing (Winner's Circle), Procurement As...

Points of View

Mercer Doubles Down on Workday Services

As we predicted in our HfS Blueprint on Workday Services in 2015 access to skilled, certified Workday deployment talent is driving consolidation in the Workday services market. HR expert, Mercer (an HfS Blueprint High Performer), which acquired Workday implementer Jeitosa...

Supplier Assessments

Accenture Blueprint Results 2014-2015

HfS has collected in one report the individual profile pages on Accenture covering 18 different HfS Blueprints from 2014 to 2015. Included here are: Utilities BPO (Winner's Circle), Salesforce Services (Winner's Circle), Trust As-a-Service (Winner's Circle), IoT Services (Winner's Circle),...

Supplier Assessments

Infosys Blueprint Results 2014-2015

HfS has collected in one report the individual profile pages on Infosys covering 15 different HfS Blueprints from 2014 and 2015. Included here are: IOT Services (Winner's Circle), Health Payer Operations, Insurance As-a-Service (Winner's Circle), Application Testing (Winner's Circle), Engineering Services...

Supplier Assessments

Cognizant Blueprint Results 2014-2015

HfS has collected in one report the individual profile pages on Cognizant covering 16 different HfS Blueprints from 2014 and 2015. Included here are: Software Product Engineering (Winner's Circle), Salesforce Services (High Performer), Trust As-a-Service (High Performer), IOT Services (Winner's...

Supplier Assessments

Wipro Blueprint Results 2014-2015

HfS has collected in one report the individual profile pages on Wipro covering 16 different HfS Blueprints from 2014 to 2015. Included here are: Salesforce Services (High Performer), Trust As-a-Service (Winner's Circle), Health Payer Operations (High Peformer), Insurance As-a-Service (High...

Points of View

The Speed of Change In Workday Services

Workday service providers have made considerable investments in 2015 to expand their capabilities. This includes expanding services capabilities, developing proprietary tools and technologies and increasing geographic reach, all organically or through acquisitions. Workday service partners have also invested in hiring,...

Points of View

HPE BPS Still Needs a Clear Differentiator in Move to As-a-Service Economy

At a recent analyst event, Hewlett Packard Enterprise (HPE) Business Process Services unit (BPS) shared an update on its strategy to invest in tools and technologies to support clients in the digital age. HPE’s asset investment is linked to understanding...

Points of View

10 Points to Consider in Salesforce Services

Salesforce is one of the most established SaaS technologies in the market today. It remains a growth market with continued service opportunities. Salesforce is focusing on the platform sell with its Customer Success platform, encouraging clients to adopt an end-to-end...

Points of View

What Makes Service Providers Relevant for Software-As-a-Service

At the onset of the Software-as-a-Service (SaaS) revolution many years ago, service providers were worrying about the possible cannibalisation of their IT services business. ISVs for their part highlighted the easy plug-and-play nature of their SaaS offerings, which enterprises could...

Top 10 Reports

HfS Blueprint Report: Salesforce Services 2015

The 2015 HfS Salesforce Services Blueprint Report covers current trends and forward-looking market activity and analysis of 22 service providers providing services around Salesforce platforms.  Service providers included: AccentureAcumen SolutionsAppirioBluewolfCapgeminiCloud SherpasCognizantCSCDell ServicesDeloitteEnablepathFujitsuHCLIBMInfosysNTT DATAPersistentPwCSlalom ConsultingTCSTech MahindraWipro Input for the report is aggregated from surveys,...

Points of View

WITCH* Team Is Next?

10 years ago, perhaps even 5 years ago, we would not have expected a football team, even those as big and successful as Chelsea and Manchester United, to need a digital strategy. And if they did, we would have expected...

Points of View

Salesforce.com Providers: Time to Thrive or Die in the As-a-Service Economy

Through the process of researching the forthcoming HfS Research Salesforce Services Blueprint report over the last several months we have heard back from enterprises about how their expectations for their Salesforce implementation and maintenance service providers are changing. It is...

Market Analysis

Strategic Analysis of European Outsourcing Deals in the First Half of 2015

The HfS Pricing Practice keeps track of large outsourcing deals and analyzes data and trends. In the first half of 2015, 89 large European deals were publicly announced. This POV analyzes the European deals announced in this period and highlights...

Points of View

Salesforce.com Service Provision Must Have Real Investment to Succeed

Salesforce is one of the most established SaaS platforms in the market. However many enterprises that implemented it did not necessarily maximize their usage of the application, nor understand the power of it as a complete CRM system. Existing and...

Points of View

Partner Ecosystem is a Key Element to Achieving a Digital Hospital

Globally, the health care industry is under enormous pressure to change. It is doing so under intense scrutiny and regulation, and limited resources. Cambridge University Hospitals (CUH) NHS Foundation’s deal with Epic and HP is the first example of a...

Points of View

Advice for Workday Service Providers and Buyers

Enterprises are focused on simplifying their application environments and at the same time face pressures to meet the dynamic needs of business managers. SaaS applications are increasingly popular because of their promised ease of use and quick deployment cycles. Customers...

Top 10 Reports

HfS Blueprint Report: Workday Services 2015

HfS launches the first comprehensive assessment of service providers partners for Workday across the value chain of Plan, Implement, Manage, Operate and Optimize. Eighteen individual service providers (and Workday itself) are profiled in addition to examining the current and likely...

Points of View

It’s 5 O’Clock Somewhere, Time for a Shot of Tquila, Salesforce and Accenture

For months now we have been talking to everyone who will listen about the arrival of the “As-a-Service Economy” and how it is changing the IT and Business Services market.   In particular how there are 8 Ideals of this new...

Points of View

“Run-better, run different”: Can the $10 Billion Cognizant thrive in the As-a-Service Economy?

Cognizant celebrated its 20th year as a company by crossing the $10 billion revenue line in fiscal year 2014. The company achieved this milestone despite a mid-year warning about potentially missing projections due to longer-than-expected sales cycles. HfS believes that...

Points of View

Integrated IBM Leading with Design-Thinking in Europe

IBM hosted its Analyst day at its Customer Center on the South Bank in London, which also houses the recently opened London IBM Interactive Experience studio. The studio promotes the Design Thinking consulting model which epitomizes IBM’s latest engagements with...

Points of View

TCS positions for growth in Europe

At its Analyst Event held in Paris, in December 2014, TCS provided an update of its recent activities, investments and ambitions. Europe was the fastest growing region for TCS in FY14, which is not surprising given the company’s commitment to...

Market Analysis

Strategic Analysis Of European Outsourcing Deals Announced In 2H 2014

The HfS Pricing Practice keeps track of large outsourcing deals and analyzes data and trends. In the second half of 2014 details of 73 large European deals were publically announced. This POV analyzes the European deals announced in 2H 2014...

Points of View

The Workday Services Value Chain

Software “in the cloud” promises information technology (IT) administrative benefits and timely access to solution innovation, but enterprises must consider the needs of all parties who will be affected with this delivery model for deployments to be successful.    This...

Points of View

The Growing Workday Services Ecosystem

Workday Human Capital Management (HCM) and Financial Management (FM) SaaS applications are growing in popularity.  However, companies must think about sourcing skills and services from a growing Workday ecosystem to maximize the implementation and the operation of the application. Any organization...

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