Mayank Madhur

Mayank Madhur is an Associate Practice Leader at HFS Research, supporting different practice leads in the area of Industry Research, IoT and Blockchain by working on secondary research, data analysis, PoV’s, and research writing.

Mayank has over 5 years of research, pre-sales, and software development experience. Prior to HFS, he was part of business strategy and pre-sales in Altimetrik supporting vertical heads, sales, and marketing teams. He also worked in profiling of prospective M&A targets in areas of interest of the organization by providing analytical support for benchmarking of the company and also worked on peer analysis. Before it in his HCL Tech role, he worked in the delivery team of a large medical device client for the R&D project.

He holds a certificate in “Executive Development Programme in Strategic Management” from IIM Kashipur. He is certified by IIT & IBM on “Blockchain Architecture Design and Use Cases”. His other certification includes the certification on IIoT and Industry 4.0 from IIT, Investment management by IIM, Introduction to Blockchain Technology and Applications by IIT, Google analytics, Scrum, Six Sigma, etc. to name a few. He is passionate about learning new things and thus keep exploring offerings related to new technologies and finance. He has also completed Advanced excel & Power BI certifications.

Mayank holds a Master’s in Business Administration from Birla Institute of Technology and Science College, Pilani (BITS, Pilani University) and a Bachelor of Engineering in Electrical and Electronics from Jawaharlal Nehru National College of Engineering (Visvesvaraya Technological University).

Mayank is passionate about mythology-related novels and the development of excel based applications.

Content By Mayank Madhur

Data Viewpoint

North American and APAC manufacturers have significantly increased IT budget

North American manufacturers have cited the highest increase in IT budget followed by APAC respondents. Interestingly, APAC manufacturers are contracting their IT budget compared to their other global peers. As APAC countries act as contract manufacturing hub for many of...

Data Viewpoint

APAC manufacturers lead global peers in IoT investment in near-term

For most of the APAC manufacturers, cost efficiency is the key competitive advantage. IoT in increasingly a critical element in achieving operational and cost-efficiency. Connected operations (machines, equipment, workforce, etc.) enables real-time visibility and actionable insights. Most IoT engagements in...

Data Viewpoint

Manufacturing industry faces executive and operational challenges in adopting emerging tech

Challenges in manufacturing can be divided as executive and operational. Leadership commitment challenge include- lack of digital fluency and getting the right inputs needed to make decisions is an issues (and it is reflected in gaps in Data Quality, Fluency...

Data Viewpoint

Industrial manufacturing has a substantial investment commitment for IoT over the next 12 to 18 months

Industrial manufacturers’ investment commitment on IoT looks promising as around 80% of the respondents hinted at IoT budget increase in the near term. We have observed that majority of the IoT initiatives are centered around industrial IoT applications. Some of...

Highlight Report

Accenture acquires HRC Retail Advisory to expand retail strategy capability

In July 2021, Accenture announced an agreement to acquire HRC Retail Advisory, a Chicago-based provider of management consulting services to the retail industry. HRC’s mission is to help retailers to navigate through disruption and improve profitability and competitiveness. HRC’s team...

Industry Primer

HFS Healthcare Industry Primer 2021

The Healthcare Industry Primer report complements the Healthcare Top 10 report, which HFS published at the end of 2020. While the Top 10 reports cover the leading service providers offering best-in-class, industry-specific services to specific sectors, Industry Primers offer a...

Point of View

Unselfish leadership is the concept that is still relevant in today's world

HFS Symposium 2021: Digi-side chat between Phil Fersht, HFS CEO and Chief Analyst, and Jesus Mantas, Senior Managing Partner, IBM HFS recently concluded its inaugural two-day HFS OneOffice™ Digital Symposium, held June 8-9, 2021. HFS CEO and Chief Analyst Phil Fersht...

Data Viewpoint

The industrial manufacturing industry has the highest adoption of IoT among all industries

Overall, all the industries have shown significant adoption of IoT, indicating the implementation of IoT projects in both consumer and industrial IoT segments. Over 85% of manufacturing firms surveyed responded that the manufacturing industry has been implementing or has already...

Data Viewpoint

Industrial manufacturing is behind in 5G, AR/VR, blockchain, and process automation adoption

At least 75% of manufacturing firms surveyed mentioned adoption of Cybersecurity, IoT, and Smart Analytics in their landscape. AR/VR technology has observed the least adoption, followed by 5G, Blockchain, and process automation. Connected assets/operations/workforce are the key themes for manufacturing...

Data Viewpoint

5G, process automation, and IoT are the top investment focus for industrial manufacturers in near-term

Majority of the industrial manufacturers are still focusing on achieving operational efficiency and control, which is prominent from the near-term investment priority. Blockchain has gained significant attention from the manufacturing leadership as it offers several benefits in supply chain and...

Data Viewpoint

Sustainability gets a major push from industrial manufacturers

Sustainability has the highest adoption of emerging technologies, followed by Sales & Marketing and Aftermarket Services. Sustainability initiatives are not only associated with carbon emission but also related to overall waste management, product design, and material management, etc. As-A-Service business...

Data Viewpoint

The IT budgets for most industrial manufacturers will grow single-digits in 2021

Around 67% of manufacturing firms surveyed expect that their IT budget will increase up to 10%, whereas 14% of manufacturing firms expect their IT budget to go up by more than 10%. Overall, the increment in the IT budget of...

Highlight Report

TCS to launch Cognitive Plant Operations Adviser platform for process industries

TCS plans to launch a transformative composite AI solution for manufacturing and process plant operations, TCS Cognitive Plant Operations Advisor, in September 2021. It is focused on engineering decisions related to plant operations and maintenance and is built on the...

Highlight Report

Accenture acquired umlaut to bolster product engineering capability

In June 2021, Accenture acquired umlaut, Germany-based engineering consulting and services company. As a part of the acquisition, umlaut will be part of Industry X practice and will join the long list of acquired companies by Accenture (Callisto Integration, ESR...

Highlight Report

With its NxT Digital acquisition, Mindtree aims to orchestrate connected enterprises

As the world entered 2020, it had no choice but to embrace the unwelcome guest, the COVID-19. While the onset of COVID-19 deterred the business-as-usual work scenario, it also acted as a blessing in disguise for the businesses. Industries across...

Top 10 Report

Banking and Financial Services - The Best of the Best Service Providers 2021

The 2021 HFS Top 10: Banking and Financial Services—The Best of the Best Service Providers report examines the capabilities of the world’s largest service providers and how they support BFS firms. We assessed and rated the industry-specific service capabilities of...

Market Analysis

Banking and Financial Services Formidable Challengers 2021

The HFS Market Analysis: Banking and Financial Services Formidable Challengers report features eight IT and business process service providers offering differentiated approaches to meeting the industry-specific needs of banking and financial services clients. They may not be as large as...

Point of View

Ignore the digital health semantics, and focus on the outcomes

Digital health is amorphous, it is everything, and it is nothing, observed my colleague Saurabh Gupta, aptly summarizing digital health in response to the different definitions by the government (FDA, NIH), industry forums (HIMSS), and other entities. At HFS Research,...

Data Viewpoint

Leverage material increase in healthcare technology spend to improve Triple Aim

COVID-19 has driven the virtualization of health care and engagement, leveraging technology to accelerate therapies, and optimize delivery. This has inspired the healthcare ecosystem to expect material increases in IT budgets and investments in emerging technologies (IoT, artificial intelligence, blockchain,...

Point of View

Stop seeing 5G as a future technology in the industrial sector

5G is proliferating across industries. It’s enabling new customer experiences, business models, and the adoption of the most cutting-edge technologies throughout processes. Our recent assessment of leading service providers in the telecom, media, and technology (TMT) industry shows how the...

Top 10 Report

Supply Chain Service Providers 2021

The HFS Supply chain Services Providers Top 10 2021 report examines the role service providers play in the Supply chain industry. We assessed and rated the Supply chain-specific service capabilities of 11 service providers across a defined series of innovation,...

Industry Primer

HFS Telecom, Media, and Technology (TMT) Industry Primer 2021

A comprehensive view of global Telecom, Media, and Technology (TMT) Industry trends and their impact on IT and business process services and technology change agents. Service providers covered are: Accenture, Atos, Capgemini, Cognizant, CSS Corp, EY, Genpact, HCL, HPE, Infosys,...

Data Viewpoint

HFS Data Viewpoint: The Seven Must-Haves for a Successful Modern Retail Organization

Company performance and success have always been measured by revenue and profit, but since COVID-19 hit, ”fit-for-future" measures are growing in importance to retailers. Companies taking a broader view of what "success" means has inspired a more holistic approach to...

Point of View

Target segments and value chain activities to expand IoT services

The proliferation of connected devices and systems has driven demand for captured data. Enterprises are increasingly relying on smart sensors to capture data on parameters that play a crucial role in operational environments running with connected devices. Real-time access to...

Highlight Report

HFS Highlight: Cognizant acquires ESG Mobility to strengthen its digital automotive engineering capability

In March 2021, Cognizant agreed to acquire Germany-based ESG Mobility, a digital automotive engineering R&D provider for connected, autonomous, and electric vehicles. ESG Mobility is a wholly-owned subsidiary of ESG Elektroniksystem - and Logistik, a privately-held technology consultancy for the...

Highlight Report

HFS Highlight: Atos acquires Processia to bolster its PLM and Industry 4.0 capability

In April 2021, Atos announced the acquisition of Processia, Canada-based PLM (Product Lifecycle Management) system integrator, and Dassault Systèmes Global Service Partner (also awarded top certified partner status in 2020 to pursue excellence and continuous talent development). Processia has 250+...

Industry Primer

HFS Travel, Hospitality, and Logistics Industry Primer 2021

  The travel and hospitality segments have been in flux—deeply impacted by revenue depletion—while the logistics industry has faced surges in demand amid challenging circumstances. Companies in these segments have found their burning platform to embrace disruption and thoroughly re-invent...

Highlight Report

HFS Highlight: Capgemini created a joint venture to develop digital healthcare solutions for the European market

In January 2021, Sanofi, Capgemini, Generali, and Orange joined hands to build a joint venture for developing patient-centric healthcare solutions that can be used across Europe. The new entity will be launched virtually in October 2021 and physically in December...

Data Viewpoint

As the TMT services market grows—enterprises and providers can’t afford to get comfortable in their legacy relationships

HFS has estimated the TMT (telecom, media, and technology) services market to be over $150 billion per year going into 2021 based on our recent Top 10 report covering 13 of the leading service providers in the space. These 13...

Highlight Report

HFS Highlight: Infosys SCALEs its engineering services with the connected digital eco-system

In early March 2021, HFS attended the "Infosys Engineering Services Analysts and Advisors Meet" to get a preview of the Infosys Engineering Services' landscape. Interacting with the Infosys leadership and its engineering clients, we got a view of how the...

Highlight Report

HFS Highlight: TCS Algo Retail™ is well-positioned to deliver exponential value through its Cognitive supply chain solution

COVID-19, which came as a black swan in 2020, has opened the pandora's box containing unsolved and unanticipated problems across the retail industry's supply chain function. Considered as a linear system where operational improvement is achieved by addressing the siloed...

Top 10 Report

HFS TMT (Telecom, Media, and Technology) Service Providers Top 10 2021

The HFS TMT (Telecom, Media, and Technology) Services Providers Top 10 2021 report examines the role service providers play in the TMT industry. We assessed and rated the TMT-specific service capabilities of 13 service providers across a defined series of...

Highlight Report

HFS Highlight: TCS embeds sustainability in the benefits of technology

TCS recently launched Clever Energy, enterprise-level energy and emission management system. Part of the need to make sustainability native to businesses. It is often complex to understand energy performance factors and influencers in large organizations as they are diverse in...

Highlight Report

HFS Highlight: Accenture acquires industrial robotics and automation solutions provider Pollux

In 2020, we explored how Accenture is executing a focused acquisition strategy for capability augmentation to deliver Industry 4.0 services. Some of its recent key Industry X related acquisitions in the areas of digital manufacturing, operations, and supply chain are...

Highlight Report

HFS Highlight: TCS launches the Autoscape™ Solution Suite to drive innovation for connected and autonomous vehicle ecosystem players

In January 2021, TCS launched the AutoscapeTM solution suite to accelerate the initiatives and innovation in the areas of autonomous and connected vehicles for automotive players (auto OEMs, suppliers, fleet owners, and start-ups), Mobility Providers and Off-road equipment manufacturers. The...

Highlight Report

HFS Highlight: Infosys establishes its role as a partner helping clients succeed in their growth journeys

As the world experiences the impact of COVID-19, businesses are struggling to sculpt their way forward and do whatever it takes to stay relevant and plan for growth. Businesses are rewriting their strategic growth equations that need to factor in...

Highlight Report

HFS Highlight: Atos and IBM expand the decarbonization solutions ecosystem

IBM and Atos recently partnered to address the business challenges of industries where environmental impact is most commonly of high concern: the manufacturing, energy and utilities (including oil and gas), retail, and transportation sectors. The partnership has a powerful potential...

Highlight Report

HFS Highlight: Capgemini launches CornerShop to transform the in-store shopping experience

In February 2021, Capgemini, SharpEnd and The Drum launched a new retail innovation store, the CornerShop. It's an innovative brick-and-mortar store based out of London (Occupying the ground floor of The Drum Labs) that redefines and reimagines the shopping experience...

Highlight Report

HFS Highlight: HCL launched cloud PLM solution to accelerate transformation for manufacturing clients.

Manufacturing organizations have been using on-premises PLM (Product Lifecycle Management) for a long time. Due to the COVID-19, the remote working environment has become the new normal and development teams needed to collaborate for design work, so cloud PLM platform...

Point of View

Survival is on the line for travel and hospitality, and emerging tech is the silver lining

The COVID-19 pandemic’s impact has been profound and far-reaching in travel and hospitality, with executives in these sectors having relatively lower confidence about emerging opportunities and rebounding quickly from the pandemic (see Exhibit 1). As lockdown mandates slowly relax, digital...

Highlight Report

HFS Highlight: Cognizant continues to strengthen its digital engineering capability with Magenic Technologies acquisition

In January 2021, Cognizant has agreed to acquire Magenic Technologies, a custom software development services company in the US Magenic is Cognizant's third acquisition in 2021, expanding its capability across key strategic focus areas including digital engineering, data and artificial...

Highlight Report

HFS Highlight: Birlasoft is unlocking the power of digital through its eight pillars of growth

Birlasoft has been a well-known mid-sized technology services provider which is part of multibillion-dollar diversified CK Birla Group, with its 10000 engineers. It has delivery centers across India, the US, LATAM, and Europe with offerings in the domain of Manufacturing,...

Highlight Report

HFS Highlight: Infosys aims to lead the cloud battle with the launch of Cobalt

Accelerated by the pandemic, there is a secular shift in cloud adoption. The emphasis is moving from cost considerations toward value capture and the ability to deliver services end-to-end. Service providers are responding to this by revamping their go-to-market and...

Top 10 Report

HFS Top 10 Healthcare Sector Service Providers 2020

The HFS Top 10 healthcare services report examines the role service providers play in the dynamic healthcare industry. We assessed and rated the healthcare-specific service capabilities of 18 service providers across a defined series of innovation, execution, and voice of...

Point of View

Realign the 3D printing services portfolio to post-pandemic trends

3D printing has been prominent for several years, but it has mostly been confined to limited manufacturing opportunities. For the past few years, enterprises have been exploring outlets to expand the scope of 3D-printing applications across the value chain. According...

Point of View

Save the food chain, save the world

The pandemic economy is increasing the complexity of the world’s food supply chains. In addition to myriad logistics challenges, the global food industry faces freshness, quality, and safety issues. Enterprises need to recognize food-related problems as a serious concern, soon,...

Point of View

Crucial new robotics segments to watch: collaborative bots will reign in the socially distant era

Industrial robotics has come a long way from fixed physical positioning to flexible operations across industries. The advancement of technologies like AI has enabled robots to perform more precise operations. Several new robotics segments have also opened up, and usage...

Highlight Report

HFS Highlight: Accenture continue to strengthen their Industry X with the acquisition of industrial operations consulting firm Myrtle Consulting

Accenture is constantly deepening its expertise in supply chain and digital manufacturing capabilities by making pivotal acquisitions into Accenture Industry X.  With the acquisition of Myrtle Consulting, Accenture will expand its supply chain apart from the manufacturing capabilities. Accenture is...

Highlight Report

HFS Highlight: Bosch launches GuardMe – a comprehensive, innovative, and compliant lone worker protection solution

There are around 30 million lone workers in Europe who work out of sight without close or direct supervision. And this number is expected to rise significantly post Covid-19 as Work-From-Home (WFH) becomes the norm. Lone workers carry a significant...

Top 10 Report

HFS Top 10 Travel, Hospitality, and Logistics Service Providers 2020

WHAT THIS TOP TEN REPORT COVERS This Travel, Hospitality and Logistics (THL) Top Ten 2020 examines the services landscape for how the leading 20 providers are supporting and enabling THL companies. We analyzed the capabilities of 20 service providers across...

Industry Primer

HFS Retail and CPG Industry Primer 2020

HFS developed Industry Primer reports to compliment our Industry Top 10 reports. While Industry Top 10 reports cover the leading service providers offering best-in-class, industry-specific services to specific sectors, Industry Primers offer a comprehensive view of industry trends, including the...

Highlight Report

HFS Highlight: Accenture and Singapore Changi Airport partner to launch world-class Digital Factory

Singapore Changi Airport Group (CAG) is consistently one of the best companies in the Travel industry and was voted by customers as the World's Best Airport for the eighth consecutive time in the 2020 Skytrax World Airport Awards. In today’s...

Point of View

Target drone business opportunities across industries

Recently, we published a PoV on how drones have been helping both authorities and enterprises fight COVID-19. The drone industry got a much-needed boost from COVID-19 when the pandemic restricted free movement. The COVID-19 emergency has provided real-time use cases...

Highlight Report

HFS Highlight: Atos expands strategic partnership with Groupe PSA to build new integrated SAP S/4HANA platform

Atos recently signed a strategic partnership with Groupe PSA to build its new integrated SAP S/4 HANA Platform. This program is to build an SAP S/4HANA enterprise platform that integrates the two Opel-Vauxhall and Peugeot-Citroen-DS entities on a joint accounting...

Highlight Report

HFS Highlight: DXC and Tradeshift collaborate to transform procure-to-pay

DXC recently signed a deal with Tradeshift to help enterprises automate and transform their procure-to-pay processes. The collaboration is expected to transform procure-to-pay processes for the clients into an automated, business-process-as-a-service model by the deployment of DXC Bionix. DXC defines...

Industry Primer

HFS Insurance Industry Primer 2020

HFS developed Industry Primer reports to compliment our Industry Top 10 reports. While Industry Top 10 reports cover the leading service providers offering best-in-class, industry-specific services to specific sectors, Industry Primers offer a comprehensive view of industry trends, including the...

Point of View

Bolster your digital manufacturing capability through acquisitions—the Accenture way

HFS recently published an article on how acquisitions can be a tool for augmenting capability and delivering Industry 4.0 services. We discussed that Accenture is pursuing a ruthless acquisition strategy to augment its Industry X.0 practice capability. We also published...

Point of View

Focus on customer relationship management and flexibility while serving IoT and Industry 4.0 clients

In 2019, HFS published HFS Top 10 IoT services and HFS Top 10 Industry 4.0 services reports, in which we evaluated leading service providers across three broad criteria: execution, innovation, and voice of the customer. As a part of the...

Point of View

Follow an integrated technology approach for a 5G-enabled supply chain

5G offers many enhancements over 4G, such as improvements in speed, latency, and network slicing, delivering better business outcomes and customer experience. As per Intel, Nokia and Ericsson: “5G is 100 times faster and can support 100 times more devices...

Point of View

Improve your decision making through smart data platforms; NTT’s Accelerate SMART provides some best practices in a highly competitive market

The advent of the internet of things (IoT) meant enterprises and public sector authorities were keen to monitor their whole landscape, including assets, people, and processes, and gain insights into the same. The IoT’s continuing expansion now means an increasing...

Point of View

Keep an eye on COVID-19 drone use cases for future business opportunities

As social distancing and lockdown become the new normal, the world (authorities and enterprises) is looking for a “no-touch” medium for businesses and day-to-day operations. The drone has shown a lot of promise for fulfilling and running these operations with...

Point of View

Use COVID-19 as an opportunity to expand your healthcare solutions portfolio

The global COVID-19 infection count has surpassed two million cases worldwide, and casualties have been growing exponentially, with over 200,000 reported at the time of writing. As the global healthcare sector is going through a crisis, many limitations of the...

Top 10 Report

HFS Top 10 Enterprise Blockchain Services 2020

WHAT THIS REPORT COVERS Distributed ledger technologies, including blockchain, promises to fundamentally change and disrupt business models, potentially as significant as the internet itself. HFS recognizes blockchain as a Horizon 3 change agent for digital operations with significant value potential...

Point of View

It’s time to level up the focus on IoT: IoT will be the backbone in the fight against future epidemics

Emerging technologies have played a significant role in helping to prevent the spread of COVID-19. Among them, IoT—particularly when combined with other emerging technologies like cloud, blockchain, 5G, and AI—has been used in a wide range of applications during the...

Point of View

Leverage blockchain applications to fight COVID-19

Millions infected and thousands dead—welcome to the new normal of the twenty-first century caused by the COVID-19 pandemic. COVID-19 has affected all continents of the globe except Antarctica. No social media feeds, discussions, and phone conversations are complete without a...

Point of View

Service providers should understand the changing business dynamics of the IoT and Industry 4.0 to stay ahead of their competitors

We recently published HFS Top 10 IoT Services and HFS Top 10 Industry 4.0 services, in which we assessed leading service providers in this space. As a part of the evaluation, we interviewed several enterprise leaders about their IoT and...

Point of View

Emerging technologies could have really helped manage COVID-19…if we’d only had some smart leadership

Soap and social distancing are the best answers that humankind has had thus far to COVID-19. But what about all the technological advancements that we’ve made? Shouldn’t artificial intelligence (AI), blockchain, or quantum computing have saved us by now? It’s...

Point of View

Prioritize operations management to drive Industry 4.0 implementations

HFS recently published the HFS Top 10 Industry 4.0 services report, in which we analyzed 21 leading global service providers in the Industry 4.0 service space. We found interesting use cases and production deployment case studies across the manufacturing value...

Point of View

Service providers should maintain a cautious approach to deploying a non-linear pricing model in IoT engagements

In 2012, Rolls Royce celebrated the 50th anniversary of its “Power-by-the-Hour” service offerings. Power-by-the-Hour, a Rolls-Royce trademark, is a complete engine and accessory replacement service Rolls-Royce offers on a fixed-cost-per-flying-hour basis. It enables operators to remove risk related to unscheduled...

Point of View

IoT and Industry 4.0 practice leaders must respond to the five trends to stay ahead of the curve

HFS recently published HFS Top 10 IoT services and HFS Top 10 Industry 4.0 services reports, in which we analyzed leading global service providers in the IoT and Industry 4.0 service spaces. We observed that the year-over-year (YoY) growth of...

Top 10 Report

HFS Top 10 Insurance Services 2019

  WHAT THIS TOP TEN REPORT COVERS   The HFS Top 10 Insurance services report examines the role service providers play in the dynamic Insurance industry. We assessed and rated the Insurance-specific service capabilities of 19 service providers across a...

Top 10 Report

HFS Top 10 Retail and CPG Services 2019

  What this Top 10 Report covers     The HFS Top 10 Retail and CPG (consumer packaged goods) Services 2019 report examines the competitive landscape of the top 17 providers of industry-specific services to retail and CPG companies. We...

Top 10 Report

HFS Top 10 Industry 4.0 Service Providers 2019

What this Top 10 Report covers   HFS Top 10 Industry 4.0 Service Providers 2019 report examines the role service providers play in the evolving Industry 4.0 landscape. We assessed and rated the service capabilities of 21 service providers across...

Point of View

HFS' IoT Startup Landscape

  HFS' first-ever startup landscape report looks at the emerging startups and SMEs defining the future and the now of the Internet of Things (IoT) space - in parallel to our IoT Services Top10 and Hot Vendor reports.   We...

Top 10 Report

HFS Top 10 Life Science Services 2019

WHAT THIS TOP TEN REPORT COVERS   The HFS Top 10 Life Science services report examines the role service providers play in the dynamic Life Science industry. We assessed and rated the Life science-specific service capabilities of 14 service providers...

Point of View

Leverage IoT to bring humanity back to healthcare

  Over the past few years, the healthcare service providers such as hospitals and healthcare centers have launched several digital initiatives to improve the customer experience primarily in the patient management areas such as onboarding, easy interaction with doctors, continuous...

Top 10 Report

HFS Top 10 Internet of Things (IoT) Service Providers 2019

What this Top 10 Report covers   HFS Top 10 Internet of Things (IoT) Service Providers 2019 report examines the role service providers play in the evolving IoT landscape. We assessed and rated the IoT service capabilities of 23 service...

Point of View

How to scale-up enterprise IoT programs in five steps

The internet of things (IoT) technology trend has caught the imagination of technical and business folks alike with the promise of billions of connected devices and trillions of dollars of value creation for IoT-enabled opportunities such as smart homes, connected...

Top 10 Report

HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers 2019

WHAT THIS TOP TEN REPORT COVERS   The 2019 HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers report examines the role service providers play in the evolving BFS industry. We assessed and rated the industry-specific service capabilities...

Point of View

Telcos should specialize IoT offerings for customer segment to succeed

With the advent of the Internet of Things (IoT), billions of consumer and industrial devices are connected around the globe. Because connectivity is a critical factor to manage all these devices, telecom operators (telcos) have a bigger role to play...

Top 10 Report

HFS Top 10 Energy Services 2019

WHAT THIS TOP TEN REPORT COVERS The HFS Top 10 Energy Services 2019 report examines the role service providers play in the energy sector. We assessed and rated the energy sector-specific service capabilities of 11 service providers across a defined...

Top 10 Report

HFS Top 10 Manufacturing Service Providers 2019

WHAT THIS TOP TEN REPORT COVERS The HFS Top 10 Manufacturing services report examines the role service providers play in the Manufacturing industry. We assessed and rated the Manufacturing-specific service capabilities of 16 service providers across a defined series of...

Hot Vendor

The HFS Hot Vendors Q1 2019

The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice. HFS analysts speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based...

Top 10 Report

HFS Top 10 Healthcare Services 2018

WHAT THIS TOP TEN REPORT COVERS The HFS Top 10 healthcare services report examines the role service providers play in the dynamic healthcare industry. We assessed and rated the healthcare-specific service capabilities of 20 service providers across a defined series...

Top 10 Report

HFS Top 10 High-Tech Service Providers 2019

WHAT THIS TOP TEN REPORT COVERS   Companies in the high-tech sector are enabling much of the innovation and change occurring across all industries with their products and services while simultaneously pivoting their businesses to ensure they remain relevant and...

Top 10 Report

HFS Top 10 Enterprise Blockchain Services 2018

WHAT THIS REPORT COVERS   Distributed ledger technologies, including blockchain, promises to fundamentally change and disrupt business models, potentially as significant as the internet itself. HFS recognizes blockchain as a Horizon 3 change agent for digital operations with significant value...

Point of View

Travel and Hospitality Firms: You Must Reinvest Now to Anticipate the Needs of Your Customers

You can only provide a real time customer experience if your operations can service their needs in real-time, and you can gain a foothold over your competitors if you have the intelligence to anticipate their needs—and having this customer responsiveness...

Top 10 Report

HFS Top 10 Travel, Hospitality, and Logistics Service Providers

  WHAT THIS TOP TEN REPORT COVERS   This Travel, Hospitality and Logistics (THL) Top Ten 2018 examines the services landscape for how the leading 21 providers are supporting and enabling THL companies. We analyzed the capabilities of 21 service...

Point of View

Utilities Are Fighting a Battle for Survival

The utility industry is experiencing a period of unprecedented change. After a good century of relative stability, the last two decades have plunged the utilities industry into turbulence. This is only the beginning of a more significant transition in the...

Point of View

HfS Industry Health Dashboard: Telecommunications Operations

The HfS health rating for the telecommunications industry shows the sector as lagging, based on growth metrics in the low single digits. The rating takes into account revenue and profit data, M&A growth for telecommunications overall , VC funding growth...

Top 10 Report

HfS Industry Blueprint: Telecommunications Operations 2018

WHAT THIS BLUEPRINT REPORT COVERS   This Telecommunications Operations Services Blueprint 2018 examines the state of the telecom industry and investigates the service provider landscape in terms of how they are supporting and enabling the digital transformation of Telecom firms....

Point of View

HfS Industry Health Dashboard: Utility Industry

The economic environment has been tough for utilities. Flat demand has led to slow revenue growth or even declines in revenues. Utilities across the globe are looking at mergers and acquisitions and split-offs as answers to the challenging environment. What...

Top 10 Report

HfS Industry Blueprint: Utility Operations 2018

WHAT THIS BLUEPRINT REPORT COVERS   The HfS Industry Blueprint: Utility Operations 2018 examines the state of the utility industry and investigates how the service provider landscape is supporting and enabling the digital transformation of utilities.   We analyzed the...

Point of View

A reality check on who is winning the IoT platform battle

The IoT services market is still nascent in terms of technology fragmentation (over 500 IoT platforms*) and services provision. Despite rapid advancements across standards, platforms, techniques, infrastructure, devices, architecture, and security, a diverse ecosystem is evolving to provide the “customer...

Point of View

HfS Industry Health Dashboard: Insurance Operations Services

The HfS health rating for the insurance industry shows the sector as lagging, based on growth metrics in the low single digits. The rating takes into account revenue and profit data, M&A growth for insurance overall and for insurtechs, VC...

Top 10 Report

HfS Industry Blueprint: Insurance Operations Services 2018

WHAT THIS BLUEPRINT REPORT COVERS This Insurance Operations Services Blueprint 2018 examines the state of the insurance industry and investigates the service provider landscape in terms of how they are supporting and enabling the digital transformation of insurance firms. We...

Point of View

HfS Industry Health Dashboard: Banking and Financial Services

We are 10 years on from the global financial crisis and Banking and Financial Services (BFS) firms across the globe are still struggling to drive growth and profit. BFS firms are ripe for digital transformation and there are numerous change...

Top 10 Report

HfS Industry Blueprint: Banking and Financial Services Operations 2018

WHAT THIS BLUEPRINT REPORT COVERS We are ten years on from the global financial crisis and Banking and Financial Services (BFS) firms across the globe are still struggling to drive growth and profit. BFS firms are ripe for digital transformation...

Top 10 Report

HfS Blueprint Report: Internet of Things Services 2018

WHAT THIS BLUEPRINT REPORT COVERS This report is built on detailed analysis of 27 leading Service Providers’ Internet of Things / Digitalization businesses, and of over 50 interviews with their clients.  It describes key market trends, from technology usage to...

Point of View

Telcos: Co-Innovate to Create and Replenish Evaporating Revenue

Telcos must co-innovate with partners to create new data-driven revenue streams. The global telecommunications sector is struggling to define its next chapter in terms of where new revenue streams will come from to replace declining core communications revenues. It’s an...

Point of View

Who’s Winning the Battle of Enterprise Blockchain Platforms?

Blockchain is emerging as a powerful architectural technology with the potential to impact enterprise and B2B ecosystems as much as the cloud has. The foundation for any blockchain solution is its underlying platform or framework, which sets the rules of...

Point of View

Industry Impact - The Manufacturing Operations Value Chain

HfS is expanding its industry coverage in 2018 to include detailed IT and business process research on 11 core sectors, powered by extensive buyer research with Global 2000 firms. The transformation and challenges posed by digital disruption and changing competitive...

Point of View

Industry Impact - The Healthcare Sector Value Chain

HfS is expanding its industry coverage in 2018 to include detailed IT and business process research on 11 core sectors, powered by extensive buyer research with Global 2000 firms. The transformation and challenges posed by digital disruption and changing competitive...

Point of View

Industry Impact - The Life Sciences Value Chain

HfS is expanding its industry coverage in 2018 to include detailed IT and business process research on 11 core sectors, powered by extensive buyer research with Global 2000 firms. The transformation and challenges posed by digital disruption and changing competitive...

Point of View

Insurance Customers Demand Intelligent Automation

HfS conducted a first-of-its-kind research study involving 400 senior IT and operations executives from enterprise customers to drive a fact-based discussion on the impact and maturity of automation and Artificial Intelligence (AI) on business operations. From the study, HfS with...

Point of View

Industry Impact—The Retail and CPG Operations Value Chain

HfS is expanding its industry coverage in 2018 to include detailed IT and business process research on 11 core sectors, powered by extensive buyer research with Global 2000 firms. The transformation and challenges posed by digital disruption and changing competitive...

Point of View

Industry Impact—The Insurance Operations Value Chain

HfS is expanding its industry coverage in 2018 to include detailed IT and business process research on 11 core sectors, powered by extensive buyer research with Global 2000 firms. The transformation and challenges posed by digital disruption and changing competitive...

Point of View

Industry Impact—The Travel, Hospitality, and Logistics Value Chain

HfS is expanding its industry coverage in 2018 to include detailed IT and business process research on 11 core sectors, powered by extensive buyer research with Global 2000 firms. The transformation and challenges posed by digital disruption and changing competitive...

Point of View

Industry Impact - The Energy Operations Value Chain

HfS is expanding its industry coverage in 2018 to include detailed IT and business process research on 11 core sectors, powered by extensive buyer research with Global 2000 firms. The transformation and challenges posed by digital disruption and changing competitive...

Point of View

Industry Impact - The Utility Operations Value Chain

HfS is expanding its industry coverage in 2018 to include detailed IT and business process research on 11 core sectors, powered by extensive buyer research with Global 2000 firms. The transformation and challenges posed by digital disruption and changing competitive...

Point of View

Why the Telecom Industry Has Prioritized AI Over RPA

In this report, we spotlight the results of interviews with 80 telecommunications industry leaders and drill down into the specific needs and requirements of the telecommunications sector to gain critical insights into how this industry is embracing and leveraging intelligent...

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