Miriam Deasy

Miriam’s focus is on Integrated Automation across the Triple-A Trifecta (automation, AI, and analytics) from a people, process, and technology lens and her key areas of expertise include IT services contracts and market evaluation. Miriam also has considerable experience in systems implementation, systems integration, business analysis, technical analysis, consultancy, and strategic marketing.

 

Miriam brings 12+ years of analyst and relevant experience at the intersection of technology and business. Prior to joining HFS, she was the Principal Analyst at Ovum where she focused on AI, RPA, and IT services for the last 3 years, and worked at EDS (now DXC), Amdocs, and NATS prior to that.

 

She holds a bachelor’s degree in business and legal studies from University College Dublin, Ireland.

Content By Miriam Deasy

Points of View

Go beyond RPA with integrated automation to enhance operations transformation

Attaining success and scale with automation is a challenge for many enterprises. HFS is working with Pega to profile integrated automation journeys and highlight the importance of a holistic approach to process automation with robotic process automation (RPA) in the...

Hot Vendors

THE HFS HOT VENDORS REPORT Q2 2020

The HFS Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the Digital OneOfficeTM. HFS analysts speak with numerous exciting startups and emerging players. We designate a select group as the HFS Hot...

Points of View

Consider a big bang approach for your cloud and application transformation

Rapid change is the new normal, agility is top of the agenda, and nimble responsiveness is the key to success. Organizations must evolve from their traditional reactive mindsets, skill sets, and technology stacks to focus on experiences and business value...

Highlight Reports

HFS Highlight: Process automation enters a deeper dimension with Pega’s X-ray Vision

With technical debt and system complexity contributing to cumbersome processes, organizations need connective tissue across the disconnected systems that business processes traverse. Pega is tackling process complexity from the center out with:   Process Fabric – a cloud-based software architecture across...

Points of View

Propel your business operations "Straight to Digital" with Digital Associates

Enterprises’ desire to progress customer and employee engagement from physical to digital has never been more intense, and many companies have no choice but to make this shift rapidly. HFS uses the phrase “straight to digital” to refer to the...

Points of View

Enterprise leaders, consider these factors before choosing your data science and machine learning platforms

Recently, HFS published a Top 10 report on the top data science and machine learning platforms, with insights for enterprise IT leaders to consider when selecting their data science (DS) and machine learning (ML) platforms. Data science and machine learning...

Highlight Reports

HFS Highlight: It’s official- Microsoft is acquiring RPA vendor, Softomotive. Now this is what a bot for every worker could look like.

Microsoft announced its acquisition of Softomotive to enable citizen developers across its customer base. Rumors spilled into the public domain in recent weeks and we explored what this might mean in a recent blog post If Microsoft is buying Softomotive...

Points of View

SBA and RPA: Could the real badly-behaved bot creators please stand up? Everyone is saying “It wasn’t me”

As we’ve said of late, the digital workforce that wasn’t finally has its burning platform and a chance to shine. Since global lockdown commenced, we’ve been tracking, talking, and learning how enterprises and their service and technology partners are using...

Points of View

If you’ve been wondering how Microsoft’s RPA is taking shape, wonder no more: Power Automate has hit general availability

Power Automate, Microsoft’s Power Platform rebrand of Flow with newly added UI Flow for RPA, is now in general availability (GA). In the interim between Satya Nadella’s announcements at Microsoft Ignite 2019 and the April 2020 product launch, HFS’s initial...

Top 10 Reports

HFS Top 10 Data Science and Machine Learning Platforms

As we race toward a digitized, hyperconnected, and automated future, the demand for products and services that can support those needs grows. Enter the data science (DS) and machine learning (ML) markets—both dedicated to understanding the science of what patterns...

Points of View

If you plan to automate processes with SAP, consider SAP’s evolving intelligent RPA for your toolbox

  HFS endorses a toolbox approach for integrated automation, where the processes and applications, not the tool in hand, should determine the route forward. The most frequent use cases for robotic process automation (RPA) are industry-generic, back-office processes such as...

Points of View

Don’t let your 5G plans go up in flames as COVID-19 and 5G conspiracy theories threaten mobile infrastructure and network engineers

5G is hitting the headlines again. Recent incidents in the UK were allegedly spurred by social media posts, branded “the worst kind of fake news” by National Health Services (NHS) England’s national medical director, Stephen Powis. Unsubstantiated and viral posts...

Points of View

Technology, media, and telecom—it’s your time to shine. “Digital transformation” seemed meaningless; now, social distancing makes it matter more than ever.

The COVID-19 pandemic will spur digital transformation initiatives across the globe. Social distancing has massive implications across the technology, media, and telecom (TMT) sectors. Social distancing impacts 4Ds: disruption, disintermediation, disaggregation, and displacement (see Exhibit 1). These offer a path...

Points of View

To automate processes effectively, you need to understand them. RPA software vendors double-down on process discovery

Automation Anywhere (AA) is the latest RPA software vendor to hop on the process discovery bus. On February 19, 2020, it announced Discovery Bot, which “discovers business processes—and with one-click creates bots to automate them,” meaning processes are discovered and...

Points of View

BYOAI (build your own AI): Enterprise leaders must evaluate low-code AI platforms to alleviate the talent crunch

The most recent HFS survey (December 2019) on the adoption of AI, analytics, and automation revealed that almost 60% of enterprise leaders consider talent scarcity as the biggest impediment in the way of progress with AI and automation.    ...

Points of View

When you think of Redwood software, don’t think “RPA”; think “finance automation” instead

When an area becomes hot, many vendors want to be in it, but when it cools down, they start reconsidering labels. In the case of robotic process automation (RPA), we’ve seen myriad vendors hailing from all types of automation diving...

Points of View

To get value from process automation in your organization, you must maximize its initial impact

Robotic process automation (RPA) vendor NICE has been working with RPA for 17 years. Attended (desktop) automation was the main thrust for NICE initially; unattended robots joined along the way. NICE has learned many lessons along this journey. While legions...

Points of View

Process mining emerges as your gateway drug to OneOffice finance transformation

Reflections from HFS F&A Leadership Roundtable, London   Any finance leader who has undertaken finance transformation knows that doing so is difficult and time-consuming. It requires careful planning and resources, and it can be costly—especially without proper consideration of how...

Points of View

Telcos must be aware of the existential threat that tech giants present—this goes way beyond over-the-top revenues; this is about connectivity

Increasingly everything, including voice, is data. Over the past two decades, beleaguered and consolidating telcos upgraded their networks at an extraordinary expense, enabling digital natives to slurp revenues over-the-top (OTT) and out of telco pockets.  We see displacement across the...

Hot Vendors

THE HFS HOT VENDORS Q4 2019

The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice. HFS analysts speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors...

Top 10 Reports

HFS Top 10 Robotic Process Automation (RPA) Software Products 2020

WHAT THIS TOP TEN REPORT COVERS   In 2012, HFS launched the concept of robotic process automation (RPA) to the world via a seminal report and blog. In the seven years since, the ugly truth is that we’ve simply succeeded in...

Points of View

Drive business operations transformation in your organization with RPA by augmenting your workforce—not replacing it

Robotic process automation (RPA) and the alphabet soup of its extended variants–IA (intelligent automation), IPA (intelligent process automation), and RDA (robotic desktop automation)—drive efficiency in organizations. The primary aim of any automation program is deriving tangible business benefits. Increasingly, the automation success stories we hear are told by those who ensure that the change is a positive one for the people involved. Placing the...

Points of View

Microsoft is saying “Game on!” to RPA vendors with Power Automate in its Power Platform–get ready for an automation software showdown as software vendors embed RPA in-platform

Microsoft recently announced the extension of Power Platform with robotic process automation (RPA) capabilities in Power Automate. So, business users have another toolkit at their disposal for process automation, and this one is embedded right into Microsoft platforms.   Power...

Points of View

Calling SIs, MSPs, and IT consultants: Google needs your domain expertise. Ramp up, engage, and build industrialized solutions

At Google Next ’19 and partner summit, Google asked SIs, managed services providers (MSPs), and consultants to get educated, connect with customers, and build solutions with Google Cloud Platform (GCP)—reusable specific solutions within industry verticals and horizontal functional areas.  ...

Points of View

Focus on making cognitive assistants understand human behavior, not mimic humans

  Programming a cognitive assistant (CA) to mimic human responses will frequently result in unhappy customers/employees or broken transactions. Remember, any interactive digital tool is centered on human-centric interactions to achieve a successful transaction of information or purchase, and the...

Points of View

Drive meaningful customer experiences with equally meaningful employee experiences

  Integrated automation can enable a OneOffice experience by breaking down silos across an enterprises’ customers and employees   In December 2019, HFS hosted an executive roundtable in London to debate the impact of integrated automation on the customer experience....

Points of View

Focus your diversity efforts on retention—not just hiring—to avoid losing talent

While companies’ recruitment processes must give diversity a platform, hiring is not the only problem. There’s constant talk around diverse hiring and whether “token hiring” or quotas work or are morally right, but in reality, retention is an equally, if not more critical, challenge for many businesses. Without retention, the effort to make diverse hires is essentially useless. It’s a problem throughout society—from school to the C-suite—where toxic cultures and barriers to progression lead to a wide range of...

Points of View

To harness data throughout your business, transition finance from the classic back office to the OneOffice

  Reflections from the HFS F&A Leadership Roundtable, Stockholm     In October 2019, HFS held a Capgemini-supported executive roundtable in Stockholm’s Grand Hotel. It brought finance and accounting leaders across multiple industries in the Nordic region, HFS analysts, and Capgemini together to discuss their progress and challenges on the journey to the finance OneOffice.           Enterprises can no longer confine finance to the back office. It needs to...

Points of View

The New RPA Manifesto

  Exactly seven years ago, HFS launched the concept of robotic process automation (RPA) to the world via a seminal report and blog. We described a Blue Prism technology offering that “appears best suited for processes that are highly rules-driven...

Points of View

The SAP S/4HANA migration 2025 deadline looms—make a plan

SAP is set on a migration deadline to S/4HANA by 2025; the official line is that SAP will no longer support its legacy software afterward. Enterprise leaders must have a plan, or they face the uncertainty of not meeting the...

Points of View

Awakening the sleeping giant: Google Cloud must strike now if it’s to take on AWS and Microsoft

  The cloud wars have been raging for well over a decade now, with AWS swiftly becoming the dominant force in the market (see Exhibit 1). In our previous analysis, we’ve discussed how the Google Cloud Platform (GCP) is uniquely positioned to bring an arsenal of features and capability to the...

Points of View

AI-infused whisky? What’s next?! Consider AI’s potential for mass customization.

  Swedish house Mackmyra created a blend of single malt whisky, Intelligens, using AI with cloud-based compute and infrastructure services from Microsoft Azure coupled with data science expertise from Finnish services partner Fourkind. The whisky itself took center stage at...

Points of View

You need orchestration to scale attended automation. That’s why Automation Anywhere acquired Klevops.

  Automation Anywhere (AA) recently announced its acquisition of Klevops declaring a “new Attended Automation 2.0.” HFS sees a much-needed injection of orchestration alleviating the inevitable chaos that attended bots originating at individuals’ desktops create as they increase in number....

Points of View

Industry adoption of RPA is more nuanced than you think—see if you’re in line with your industry peers, leading, or lagging

  Do you think RPA adoption is solely the purview of the world’s biggest banks and insurers? If you did, you would be wrong. True, there are lots of highly visible banking and insurance RPA use cases out there, but there is marked progress in other industries, too. In our recent...

Points of View

BPO Service Providers: you’re facing Hobson’s Choice. Embrace Automation, or Prepare for Oblivion

    A Hobson's choice (see definition) is where only one thing is offered: the two options are taking it or taking nothing. After more than two decades of development, the cost and scalability elements of the value equation delivered by traditional...

Points of View

Disruption picks up pace in financial services—drive innovation or risk irrelevance

    Challenger banks (like Monzo) and encroachments from powerful brands (like Orange) and ambitious Chinese players (like Alipay) present competitive challenges to financial services providers. Easier authentication, payment, and customer service are at the heart of modern customer experiences,...

Points of View

Slay your legacy dragons and cultural silos to create the Finance OneOffice experience

Musings from the HFS F&A Leadership Roundtable     In June 2019 we held an HFS executive roundtable, supported by WNS. London’s Chartered Accountants Hall served as a “safe space” where finance and accounting leaders from multiple industries gathered with...

Points of View

Why an integrated automation approach to RPA and APIS is critical to achieve your data needs

When it comes to data integration and automation, there’s a series of complex decisions that business units and IT departments must tackle to determine the best course of action for both the short and long term. Application Programming Interface (API)-level...

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