The business services industry has been overdue for some much-needed changes, and now digital transformation agendas are pushing a pace of change never seen before. The future is here, and there is no time to wait. So how will service...
Digital Fluency – the ability to drive the seamless interplay between business and technology - is recognized as the most urgent business skill to ramp up in today’s pandemic-accelerated rush-to transformation. But investment in Digital Fluency is lagging behind –...
There have been decades of hype in AI, but where there has been myth, there has also been reality. Test your knowledge of the truth vs. hype with industry luminary, Sandeep Dadlani, Chief Digital Officer of Mars, in conversation with...
“It is not the strongest or the most intelligent who will survive but those who can best manage change.” – Charles Darwin. To survive and thrive, we have to look at a core sets of skills–and new applications of existing...
Click to read 'Cognizant's Ambition to Engineer the Modern Enterprise'
“There is an extraordinary change in the momentum of importance on digital capabilities—and those who haven’t moved aggressively on this are falling behind every day.” Traci Gusher, National Leader AI and Enterprise Innovation KPMG Businesses require essential technologies that are...
The rise of employee experience (EX) is the catalyst driving competitive advantage and deeper engagement across personal, social, and organizational domains. With an imperative for people, HR leaders are driving EX within the HR function and in concert with leadership...
A connected employee experience is the fundamental building block of the organization, but how do you solve for perceived gaps in experience and establish quantifiable value along the way? PwC is placing big bets that with a data-driven strategy, the firm can help clients...
Work as we know it is being redefined, where this whole idea of “return to work” is really the “future of work” happening right now, just accelerated. Deloitte’s differentiated approach to experience is founded on the evolution from thinking of...
For those thinking about the post-COVID future of work, a scalable, flexible, fluid workforce is here to stay. In 2018 alone, 53% of employees surveyed worked remotely at least half of the week, with 70% working remotely at some point...
Gone are the days of complacency, where we had years of relative lethargy, where most enterprise leadership were comfortable running their organizations with legacy structures, content to manage age-old processes the same way as long as the profits rolled in. ...
Many of today’s enterprise automation initiatives are delivering lackluster results due to too much focus on tinkering with technology and too little focus on optimizing processes and enabling humans to prioritize high-value work. This was the overwhelming factor we...
