The HfS Blueprint Guide to Talent Acquisition Services

Oct 17, 2016


In this Blueprint Guide, HfS Research takes a fresh look at the Talent Acquisition Services market, reviewing the market activity and a comparative analysis of the innovation and execution capabilities of 10 multinational, multifunctional service providers.

Talent Acquisition Services support capability consists of the following services: 

  • Candidate Selection and Assessment
  • Workforce Planning
  • Employer Branding
  • Onboarding
  • Candidate Care



“Most companies still view employees as a cost.” This quote unfortunately still holds true in today’s business environment. However, the reality is that in an increasingly digital and robotics led business ecosystem, human talent is now the secret sauce that adds true value. With employees now augmented by technological innovation, the scope for increased efficiency gains and quality of service delivery is greater than ever. Herein lies the problem: organizations now need employees that are not just doers, but also learners, and exceptional ones, as it is these employees that now, more than ever, have the scope to truly impact an organization’s bottom line. In addition, the “one company” employee is now gone; workers can and will change employers to further their careers and to seek a working situation that fits their lifestyle.  


As a result, candidates are in the driver’s seat and are becoming increasingly particular about which company they will work for, doing their due diligence to find their right match, using the abundance of information at their fingertips. Work-life balance and a fulfilling work environment are now at the forefront of candidate’s decision-making process. Additionally, many candidates are now exploring contractual work; and this, coupled with increasing project specific assignments in the workplace, is leading to an increasingly active contingent labor market.


Therefore, traditional Recruitment Process Outsourcers (RPO) that aim purely to fill permanent positions are no longer often an ideal, forward looking fit for many organizations. Many organizations are now either partnering with multiple service providers to fulfill RPO (mostly for full-time permanent) and MSP (primarily for contingent/contractor) services separately, or looking at service providers that can provide both options. Therefore, HfS is now seeing a convergence of the MSP and RPO market, into a broader Talent Acquisition Services market. 



Talent Acquisition Service Buyers, HR Leaders and professionals, and Talent Acquisition Service providers.



  • Accenture
  • ADP
  • Capita
  • Cielo
  • IBM
  • Hudson
  • Manpower Group
  • Randstad Sourceright
  • RTM
  • Xerox



This HfS Blueprint Guide discusses how the Talent Acquisition Services market is looking to address and resolve the talent shortages many organizations are facing today. Readers will learn how cognitive automation and analytics are been used to shape the future of finding the right talent for your organization.

The HfS Blueprint Guide to Talent Acquisition Services

(22 Pages)

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