Buyers Guide

A Buyers’ Guide to Sutherland Global Services 2017

Oct 10, 2017 Hema Santosh

WHAT YOU’LL KNOW AFTER READING

This is a comprehensive buyer-focused analysis of Sutherland Global Services. This guide will help buyers of outsourcing services make better informed sourcing decisions. The aim is to not only outsource specific services but future-proof the organization in the context of As-a-Service Economy.

 

WHAT THIS BUYERS’ GUIDE COVERS

The HfS Buyers' Guide offers a view of the services capabilities of Sutherland Global Services. It includes:

  • Strategy, strengths, and weaknesses
  • Industry and horizontal offerings
  • Financials
  • Blueprint performance:
    • Blueprints covered from 2014 to 2017
  • Location Capabilities
  • Tools and Methodologies Used

 

KEY SERVICE PROVIDER DYNAMICS

  • Sutherland Global had a humble beginning in the late 1980s with serving one client to a number of Fortune 500 companies that contribute almost 50% to its revenue today.
  • Aiming to migrate from point solutions to package solutions that include people, technology, and analytics for As–a-Service or BPaaS transformation.
  • Beginning 2014, Sutherland started investing its cash surplus in strategic initiatives such as acquisitions, automation, BI and analytics, developing technologies & tools, and building digital & design thinking skills  to provide an “End-to-End Value Chain” in F&A, Healthcare, Insurance, and Sales and Customer Experience/Lifecycle Management Services for key verticals.
  • Sutherland, with language and localization capabilities across the globe, is able to offer clients delivery from near-shore locations, such as Jamaica and Bulgaria. It also has a significant onshore presence in the U.S.

 

WHO SHOULD READ THIS REPORT

  • Sourcing Managers
  • Procurement Professionals
  • Buyer Department Heads
  • Outsourcing Advisors
  • Knowledge Analysts

 


A Buyers’ Guide to Sutherland Global Services

$500.00
(30 Pages)

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