Optimizing operations through Robotic Process Automation (RPA) and machine learning present significant promise for global enterprises, particularly as they look to unlock value from decades-old operating models and relationships (BPO and/or shared services) for success in the Digital future.
However, success stories of automation at scale (at least those publicly reported) are limited; while the Banking, Financial Services and Insurance industries seem to be leading the way, many organizations are grappling with how to get an effective strategy and operating model in place. They struggle with myriad tool choices and struggle to understand robotic vs. machine learning vs. cognitive approaches to automation.
Experts from HfS Research, Hexaware, and HSBC will discuss the results from a global study of the state of practice in automation conducted across several enterprises in varying stages of automation adoption.
Attend and learn:
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