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In a OneOffice organization, human performance is augmented by technology to unleash creativity and humanity, and the immediacy of data creates insights to support decision-making that can determine a firm’s future success or failure. For the first time in decades, process designers and tech people are working together to build the tech platform that enables them to deliver on these ideals – requiring a cloud-first approach, with automation as a native competency and data is the strategy driving it all.
EXL is a billion dollar services organization which is helping its clients rethink processes to drive their business forward in this new economy, using data to drive the strategy. HFS CEO Phil Fersht talks with EXL’s CEO Rohit Kapoor and tackle the following topics:
The top two outcomes driving services adoption in 2020 are improving customer experience and improving employee experience (tied for first place!) It’s clear that enterprises now realize that EX and CX note only need to be improved— but are inextricably...