Webinars & Podcasts

HfS Webinar: The BPO Profession in 2015

This webinar discusses the following issues:
  • What attracts people to a career involving BPO?
  • How is the BPO profession taking shape and shifting with the emergence of the “As-a-Service” Economy?
  • What is the impact of technology – automation, analytics, cloud and BPaaS – on people’s BPO careers?
  • What skills are increasingly in demand?
  • How does “trust” factor into being a successful executive in BPO? 


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