We always knew it was coming, but most enterprise leaders assumed it would be on their terms and at a comfortable pace they could manage. How wrong they were!
We are now operating in a full-on digital business world and the speed at which we can pivot analog business processes into a full digital environment is critical. This is the first time our customers and employees have been thrust into a digital duality and the opportunity to exploit this to get ahead of the competition has never been hotter.
In this HFS webinar, we discussed what organizations need to do to transform and survive, what they expect from their service and tech providers and why they must embrace different strategies to support their digital transformation journeys.
Key Themes include:
Phil Fersht CEO and Chief Analyst, HFS
Robert Skaljin, Senior IT Manager, TD Bank
Eric Hutto, President and COO, Unisys
Chetan Dube, President and Founder, IPsoft
Melissa O’Brien, Research VP, HFS
Time for some automation myth busting – 2020 version. Process automation, especially in its most currently identifiable form of robotic process automation (RPA), has been the poster child for business-led digital transformation over the past few years. Business operations and...