July 10 2020 |  11am (ET)  | 4pm (UK) 




2020 was supposed to be a year of renewal for the IT Services market, after years of the industry desperately reinventing itself to keep up with a rapidly evolving technology landscape and an increasingly cynical customer base. But with COVID-19 wreaking havoc on enterprises and service providers alike, it’s time to rethink how IT Services delivers value.


Listen as we took stock of the first half of 2020 and discuss the changes enterprises and providers need to make to survive the latest wave of change to hit the IT Services market.


Key themes included (but not limited to);

  • The real (and seismic) impact of COVID 19 on the IT Services market
  • Agile software development services and why buyers are being forced to reconsider their approach to external services
  • How the contract and deal landscape is changing and what the leading providers are doing to get ahead
  • How the agile software development services market is evolving, and which firms have the edge



Ollie O’Donoghue, SVP of Research, HFS



Jamie Snowdon, Chief Data Officer, HFS

Khalda De Souza, Research Director, HFS

Sam Duncan, Senior Research Analyst, HFS

Martin Gabriel, Senior Research Analyst, HFS

Cyrus Semmence, Senior Research Analyst, HFS


Also in Webinars

HFS Webinar: Process automation myth busting 2020. The low down on process debt, digital natives, and automation in the cloud!

Time for some automation myth busting – 2020 version. Process automation, especially in its most currently identifiable form of robotic process automation (RPA), has been the poster child for business-led digital transformation over the past few years. Business operations and...

Join thousands of other users
already using HFS Research