2020 was supposed to be a year of renewal for the IT Services market, after years of the industry desperately reinventing itself to keep up with a rapidly evolving technology landscape and an increasingly cynical customer base. But with COVID-19 wreaking havoc on enterprises and service providers alike, it’s time to rethink how IT Services delivers value.
Listen as we took stock of the first half of 2020 and discuss the changes enterprises and providers need to make to survive the latest wave of change to hit the IT Services market.
Key themes included (but not limited to);
Ollie O’Donoghue, SVP of Research, HFS
Jamie Snowdon, Chief Data Officer, HFS
Khalda De Souza, Research Director, HFS
Sam Duncan, Senior Research Analyst, HFS
Martin Gabriel, Senior Research Analyst, HFS
Cyrus Semmence, Senior Research Analyst, HFS
Time for some automation myth busting – 2020 version. Process automation, especially in its most currently identifiable form of robotic process automation (RPA), has been the poster child for business-led digital transformation over the past few years. Business operations and...