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We’re starting a new series called Meet The Team, which is your chance to meet the people at the heart of HFS.
In the discussion we learn about Ralph’s background, hear about the focus of his research, get his point of view on RPA, and then look to the future.
You can check out Ralph’s bio here.
You can also listen on:
The top two outcomes driving services adoption in 2020 are improving customer experience and improving employee experience (tied for first place!) It’s clear that enterprises now realize that EX and CX note only need to be improved— but are inextricably...