It is our mission to provide visionary insight
into the major innovations impacting business operations:

 

automation, artificial intelligence, blockchain, digital business models and smart analytics

 

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Trailblaze a path to your customer-centric OneOffice experience with these five strategic imperatives

How the highest performing organizations across the Global 2000 companies are rethinking operations and transforming interactions to support the customer experience.

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Take a “People-First” Approach for Omnichannel Success

How a leading sportswear company partnered to evolve its omnichannel platform from back to front

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Demand Cost and Value Gains from your service providers with AI-powered predictive and autonomous SLAs

Leading service providers are effectively reducing their operating costs and service costs with AI-ML. But, are these savings and benefits being passed on to the clients? Maybe, and maybe not. In this POV, we’ll help you uncover and realize these basic bo

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Research, Insight, and Advice for Buyers of Global Services

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Membership Services for Service Providers

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RPA Research

HFS Top 10 RPA Products 2018

HFS Top 10 report featuring the leading RPA products based on interviews with 359 RPA super users.

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HfS webinars

All webinar replays available on our site

Register for upcoming HfS webinars, or them on-demand via our website.

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Special HfS Announcement

Join us for the Future of Operations in the Robotic Age Council

HfS launches the FORA Council (Future of Operations in the Robotic Age), a select international executive leadership council of key industry stakeholders.

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  • HfS is the changing face of the analyst industry combining knowledge with impact

    CEO and Chief Analyst, Phil Fersht

  • “The road to success is always under construction. You almost never have all the answers yourself, that is why we are here to assist you”

    Chief Strategy Officer, Saurabh Gupta

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HFS has hired Lisa Ross.  Yes we did...

HFS has hired Lisa Ross. Yes we did...

HFS research has hired industry veteran Lisa Ross to lead major accounts


Time to walk Mike's way... Salvino to run DXC

Time to walk Mike's way... Salvino to run DXC

Mike Salvino to take the CEO role at DXC


Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla

Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla

Why going straight to digital with your outsourcing engagement is like buying a Tesla - it's a big change, can be expensive and requires a very different type of service partner to make it viable