Data Products


Data has always been at the core of the research published by HFS. Cornerstone activities have been tracking the IT and business service supplier landscape, collecting key financial data from the industry, creating models which are used to create our Top 25 IT services and our Top 50 BPO provider list. Our diverse suite of data-driven offerings aims to provide our clients with one place for their data needs.



HFS RPA Product Selector

The RPA Product Selector allows users to choose the relative importance of 35+ RPA product assessment dimensions. Based on the selected criteria, it recommends the top 5 RPA products that best suit the customized requirements. The tool leverages data inputs from 359 super users of RPA (enterprises, advisors, and service providers) across 10 leading RPA products (Antworks, Automation Anywhere, Blue Prism, Kofax, Kryon, Nice, Pega, Thoughtonomy, UiPath, and Workfusion) to make these product recommendations.


The recommendations from the tool change based on the relative importance of the underlying criteria across product functionality, integration and support, security and governance, flexibility and scalability, embedded intelligence, and realizing business outcomes. You can remove individual criteria, make them less important or elevate them as crucial to your requirements.


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Contracts Database

As part of its ongoing research HFS has always collected and collated contract data across the different service lines it tracked. HFS Contracts Database gives subscribers access to this data, which provides up-to-date analysis of IT Services and Business Process Outsourcing contracts. This interactive tool allows users to search for specific contracts, view contract progression annually and by quarter, and view heat maps of specific deal categories by region.



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HFS PriceIndicator™


HFS PriceIndicator has been part of HFS’ data tools for over 4 years now. Over the next 6 months, we will start to include RPA and automation pricing. It is a real-time, research based price benchmarking service that provides clients with insight into current ITO and BPO pricing. Currently, PriceIndicator provides a biannual set of hourly FTE rate cards for ADM, F&A BPO, Insurance BPO and Healthcare Payor BPO.


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Buyers' Guides


HFS Buyers’ Guides provide an independent view of individual service providers across different service capabilities. Giving a summary of the organizations strengths and weaknesses, in addition to details in specific service categories.


The long-term plan will be to integrate these guides into the HFS Data website, updating them whenever new financial data is available or when we publish new blueprints/vendor analysis reports – so they always deliver the most up-to-date content on each provider.


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Quarterly Market Indices


HFS provides market size and forecast for the IT and business services market updated on a quarterly basis. This view of the industry provides a top-level view of service provider performance and uses this to predict market growth and performance within the main IT and business services markets.


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Supplier Revenue Data


For over 5 years, HFS has been tracking the IT and Business service supplier landscape collecting key financial data from the industry – creating models which are used to create our Top 25 IT services and our Top 50 BPO provider list. HFS is expanding these models to create revenue maps across key service lines, industry, and geography.


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