Market Analysis

ITMS AND BPO CONTRACT ANALYSIS Q1 2019

 
Plunging outsourcing contract numbers overall: In Q1 2019, the number of contracts decreased by 33% YoY and 14% compared to Q4 2018. The total contract value (TCV) and annual contract value (ACV) in Q1 2019 decreased by 38% and 45% respectively over Q1 2018. The number of ITMS-BPO contract announcements has continuously decreased over the last five quarters.

Stabilizing ITMS contracts: ITMS contract value for Q1 2019 increased by 4% over the previous quarter, and it declined by 31% year over year (YoY). Fewer IT contracts were signed in the Q1 2019, but a couple of major contracts for digital transformation in the banking sector did some heavy lifting in Europe and contributed to the overall contract value increase.
 

ITMS AND BPO CONTRACT ANALYSIS Q1 2019

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