Points of View

You must strike a balance between customization and long-term compatibility to get the most value from ServiceNow

Aug 16, 2019 Ollie O’Donoghue

At HFS,  already a few months into our 2019 ServiceNow services study, which means one thing: We’re talking to a host of enterprise leaders in various stages of rolling out or developing ServiceNow instances.


One theme is emerging as a growing trend in the space, falling within the familiar balancing act enterprise and technology leaders have wrestled with – essentially how much of their technology stack they can customize without pushing it out of vendor support and release schedules. It’s this fine balancing act that enterprise project leaders must perfect if they are to get the most value from ServiceNow.


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