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As challenger banks’ profits fail to match their growth, incumbents must continue to invest in digital

Feb 26, 2020

Despite continued growth from challenger banks they are struggling to make profit – incumbents investing in their own offerings could outlast them.

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Executives salivating at nearshore opportunities must pick locations carefully

Feb 26, 2020

In this report we examine the growing demand for nearshore delivery capabilities in Europe, and why executives must pick locations carefully.

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HFS 2.0: Defining Business Operations in the Next Decade

Feb 26, 2020

HFS resuscitates the analyst industry by bringing unique, fresher and more impactful insights into the major innovations impacting business and IT operations today and tomorrow.

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Use design thinking to build your integrated AI, analytics, and automation center of excellence

Feb 26, 2020

The latest HFS survey (December 2019) on the state of integrated automation showed that 45% of enterprise leaders (see Exhibit 1) have different centers of excellence (COEs) for AI, analytics, and automation.

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Leverage engineering support services to drive digital engineering transformation initiatives

Feb 25, 2020

In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key transformational and strategic levers, with practical examples and learnings drawn from HCL’s experiences

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RPA software vendors: squelch the rhetoric and get down to helping your clients learn and scale!

Feb 24, 2020

The results of our 2020 Robotic Transformation Software Customer Experience (CX) Survey are in and the outlook is....tepid

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Execute a focused acquisition strategy for capability augmentation to deliver Industry 4.0 services

Feb 24, 2020

The PoV analyzes the rationale behind the acquisitions in this space and provide pointers that service providers should keep in mind for Industry 4.0 focused acquisitions.

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Telcos must be aware of the existential threat that tech giants present—this goes way beyond over-the-top revenues; this is about connectivity

Feb 24, 2020

The potential for disruption and disintermediation is high and telcos need to look beyond cost cutting and innovate their offerings and operations.

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HFS Top 10 Digital Workplace Design Services 2020

Feb 21, 2020

The 2020 HFS Top 10 Digital Workplace Design Services report examines the role service providers play in the highly competitive market.

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