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automation, artificial intelligence, blockchain, digital business models and smart analytics

 

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AI Key Value Metrics you must Define to Measure Business Impact

You are what you measure, and AI is no different. Success of AI initiatives depend on what targets you have set and how you plan to measure, monitor and report them. Metrics to measure AI value must be business-relevant.

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Differentiate innovations in technology and pricing to thrive in telecom engineering services

The challenges telecommunication players face and how service providers can use technology innovation to overcome these challenges.

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Sourcing executives must warm up to shoring in Mexico

This report examines the future of Mexico as a major sourcing destination.

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Research, Insight, and Advice for Buyers of Global Services

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Membership Services for Service Providers

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RPA Research

HFS Top 10 RPA Products 2018

HFS Top 10 report featuring the leading RPA products based on interviews with 359 RPA super users.

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HfS webinars

All webinar replays available on our site

Register for upcoming HfS webinars, or them on-demand via our website.

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Special HfS Announcement

Join us for the Future of Operations in the Robotic Age Council

HfS launches the FORA Council (Future of Operations in the Robotic Age), a select international executive leadership council of key industry stakeholders.

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    CEO and Chief Analyst, Phil Fersht

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    Chief Strategy Officer, Saurabh Gupta

BLOG

RPA is still dead.  We talked, you all listened... now smell the integrated automation roses

RPA is still dead. We talked, you all listened... now smell the integrated automation roses

Integrated Automation Platforms are the Holy Automation Grail if we can make it there


RPA is dead. Long live Integrated Automation Platforms

RPA is dead. Long live Integrated Automation Platforms

The major issue with RPA today is that it is automating piecemeal tasks.  It needs to be part of an integrated strategy.


Fishing for digital dominance... meet Brian

Fishing for digital dominance... meet Brian

Brian Whipple, CEO Accenture Interactive, describes the evolution of the world’s premier experience agency