It is our mission to provide visionary insight
into the major innovations impacting business operations:
automation, artificial intelligence, blockchain, digital business models and smart analytics
You are what you measure, and AI is no different. Success of AI initiatives depend on what targets you have set and how you plan to measure, monitor and report them. Metrics to measure AI value must be business-relevant.Read More
The challenges telecommunication players face and how service providers can use technology innovation to overcome these challenges.Read More
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HfS launches the FORA Council (Future of Operations in the Robotic Age), a select international executive leadership council of key industry stakeholders.
HfS is the changing face of the analyst industry combining knowledge with impact
CEO and Chief Analyst, Phil Fersht
“The road to success is always under construction. You almost never have all the answers yourself, that is why we are here to assist you”
Chief Strategy Officer, Saurabh Gupta
Integrated Automation Platforms are the Holy Automation Grail if we can make it there
The major issue with RPA today is that it is automating piecemeal tasks. It needs to be part of an integrated strategy.
Brian Whipple, CEO Accenture Interactive, describes the evolution of the world’s premier experience agency