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into the major innovations impacting business operations:

 

automation, artificial intelligence, blockchain, digital business models and smart analytics

 

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You must strike a balance between customization and long-term compatibility to get the most value from ServiceNow

After countless client reference calls with ServiceNow practitioners, we examine how the market is balancing customisation to get the most value out of the platform without compromising longevity.

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Providers must build a bespoke toolset and strategy to save the modern banking industry

Over a decade on, the Financial services industry is still reeling from the 2008 financial crisis - whether that's the changing regulatory environment or ongoing market challenges.

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IT Leaders must find the right partner to migrate to the cloud and tear down legacy data centers. Do DXC and Atos fit the bill?

As enterprises push more workloads and services into cloud environments, what happens to their empty data centers? We speak to two providers catering to the growing demand for cloud strategies that go right through to decommissioning data centers.

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Research, Insight, and Advice for Buyers of Global Services

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RPA Research

HFS Top 10 RPA Products 2018

HFS Top 10 report featuring the leading RPA products based on interviews with 359 RPA super users.

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HfS webinars

All webinar replays available on our site

Register for upcoming HfS webinars, or them on-demand via our website.

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Special HfS Announcement

Join us for the Future of Operations in the Robotic Age Council

HfS launches the FORA Council (Future of Operations in the Robotic Age), a select international executive leadership council of key industry stakeholders.

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  • HfS is the changing face of the analyst industry combining knowledge with impact

    CEO and Chief Analyst, Phil Fersht

  • “The road to success is always under construction. You almost never have all the answers yourself, that is why we are here to assist you”

    Chief Strategy Officer, Saurabh Gupta

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HFS goes bigly... with Tom Quigley

HFS goes bigly... with Tom Quigley

Tom Quigley joins HFS as Chief Marketing Officer


With 44% dissatisfaction, it's time to get real about the struggles of RPA 1.0

With 44% dissatisfaction, it's time to get real about the struggles of RPA 1.0

Over-setting expectations is putting the automation industry at risk of failure, not setting it up for the success it should be


Wow... the UK really is becoming an attractive nearshore sourcing location

Wow... the UK really is becoming an attractive nearshore sourcing location

While the USA and China are no surprise as their host the world's largest economies and businesses, the UK is the surprise mover, as political conditions have created a more competitive market to invest in support services.