More HFS IoT Research

Top 10 Report

HFS Top 10: Internet of Things (IoT) Service Providers 2021

An assessment of IoT services by leading service providers covering execution, innovation, OneOffice alignment, and client feedback.

Data Viewpoint

RPA and hyperscalers make the biggest impact on enterprises’ native automation journeys

We asked 13 leading service providers which automation vendors had the greatest customer impact

Point of View

Enterprises must fight the vicious trifecta of ransomware to avoid calamity - Here’s how to do it

Enterprises must develop a holistic ransomware response strategy, balancing technology alongside people and processes.

Point of View

Tech, media, and telecom must be a springboard for sustainability

TMT must solve its sustainability challenges and embed its learning in the solutions that will govern global sustainability.

Data Viewpoint

APAC manufacturers lead global peers in IoT investment in near-term

IoT investment distribution in near-term by Industrial Manufacturers from North America, Europe, and APAC

Data Viewpoint

Industrial manufacturing has a substantial investment commitment for IoT over the next 12 to 18 months

Industrial manufacturing industry has realized the importance and benefits of IoT implementations. Data PoV to discuss the same

Highlight Report

Accenture acquires HRC Retail Advisory to expand retail strategy capability

Helping retailers accelerate their digitalization amid disruption.

Data Viewpoint

The industrial manufacturing industry has the highest adoption of IoT among all industries

This Data Viewpoint looks at the many IoT use-cases in industrial manufacturing.

Data Viewpoint

Industrial manufacturing is behind in 5G, AR/VR, blockchain, and process automation adoption

Cybersecurity, IoT, and Smart Analytics have seen the highest adoption.

Data Viewpoint

5G, process automation, and IoT are the top investment focus for industrial manufacturers in near-term

Majority of the industrial manufacturers are still focusing on operational efficiency.

Data Viewpoint

Busted! It’s a myth that healthcare industry is a laggard in emerging technology adoption

Healthcare has long been considered a technology laggard, however it has emerged a leader in the adoption of emerging tech.

Point of View

Enable cloud-native and AI-powered healthcare digital platforms to manage rising costs, risks & demand

HFS Research, with Infosys, surveyed 100 CXOs at US health plans to evaluate the fit for a “healthcare digital platform.

Highlight Report

TCS to launch Cognitive Plant Operations Adviser platform for process industries

TCS plans to launch manufacturing and process plant operations solution in September 2021 on a joint GTM with Microsoft.

Highlight Report

Accenture acquired umlaut to bolster product engineering capability

Accenture continues its Industry 4.0 related acquisitions and this time its umlaut.

Point of View

Google goes big on data and partnerships for cloud growth

HFS looks as how Google Cloud Platform gets serious about data, analytics, Anthos and partner ecosystems to fuel growth.

Point of View

As Public Cloud adoption heats up Services Providers jump on the Azure train to growth

Microsoft's pushing Azure with services providers building partnerships and talent to win the cloud war.

Point of View

Pfizer’s vaccine proves the Power of Emerging Tech when the Burning Platform is Red Hot

Emerging tech Pfizer brought together to win the COVID-19 vaccine race should be a wake-up call for every healthcare organization.

Highlight Report

With its NxT Digital acquisition, Mindtree aims to orchestrate connected enterprises

Enterprises want to work with partners who can bring in holistic solutions, along with the consulting expertise in IoT services.

Highlight Report

Move on from manual sustainability: integrate carbon accounting and reporting

Sustainability teams have better things to worry about than spreadsheets and manual data gathering.

Point of View

Ignore the digital health semantics, and focus on the outcomes

A digital health framework that helps organize our thinking about this vast market segment.

Data Viewpoint

Leverage material increase in healthcare technology spend to improve Triple Aim

Expectations for material increase in healthcare IT budgets and emerging tech investments should translate to Triple Aim wins.

Data Viewpoint

Sustainability has broken into the top of enterprise priority lists

Master your data, plan your route to decarbonization, and improve your CSR on all fronts.

Highlight Report

Atos launches COEs, converges decarbonization technology and services

Atos makes it clear: it wants to be the leading provider when it comes to decarbonization solutions.

Point of View

Adopt emerging tech before it becomes table stakes

Digital health is at the beginning of the end of its journey. The end is near—not because digital health is becoming obsolete but because its underlying are

Point of View

Stop seeing 5G as a future technology in the industrial sector

This point of view explores the impact of 5G on the industrial sector along with leading use cases.

Highlight Report

Process platform EvoluteIQ accelerates its evolution

Low-code business process automation platform provider almost triples its headcount in six months.

Highlight Report

Accenture gains cloud muscle in Europe with the Linkbynet acquisition

Accenture is consistently expanding its cloud capabilities in the European market.

Data Viewpoint

Top 3 Cloud Workloads

Data bases, IoT, and business process are the three top workloads by private, hybrid, and public cloud services.

Data Viewpoint

HFS Data Viewpoint: The Seven Must-Haves for a Successful Modern Retail Organization

Company performance and success have always been measured by revenue and profit, but since COVID-19 hit, ”fit-for-future" measures are growing in Here are the

Point of View

Master your data to excel in sustainability

Become an ecosystem leader by conquering your data, road-mapping toward sustainability goals, and pulling others along.

Point of View

Target segments and value chain activities to expand IoT services

As IoT-based projects in enterprises have begun expediting projects from the pilot phase to achieve their digital transformation goals, HFS believes now is the

Point of View

Sustainability services: HFS Research will map and define the ecosystem

Our mapping study will provide definition, understanding, and recommendations, for the sustainability services ecosystem

Point of View

Use combinations to power technology adoption in TMT

Siloed projects and culture have inhibited digital transformation for too long; embrace “AND” to realize their full potential in combination

Point of View

Digitization, Health Outcomes, and Sustainability will drive Life Sciences future

HFS is pleased to announce the launch of a seminal study that will evaluate the role and evolution of service providers and their value to life sciences This is

HFS Highlight: Cognizant acquires ESG Mobility to strengthen its digital automotive engineering capability Highlight Report

HFS Highlight: Cognizant acquires ESG Mobility to strengthen its digital automotive engineering

In March 2021, Cognizant agreed to acquire ESG Mobility, a digital automotive engineering R&D provider for connected, autonomous, and electric vehicles. This in

HFS Highlight: KPMG Climate Accounting Infrastructure expands the sustainability proposition Highlight Report

HFS Highlight: KPMG Climate Accounting Infrastructure expands the sustainability proposition

KPMG is moving one step closer to a holistic sustainability services offering with it’s Climate Accounting Infrastructure.

Point of View

TMT enterprises must build a 5G roadmap to grasp the industry’s emerging narrative

5G is no longer about getting ahead of the curve—but there’s still an opportunity to be a trailblazer while much of the industry catches up.

Highlight Report

HFS Highlight: Capgemini seeks to shape a cross-industry 5G ecosystem

The TMT industry is a springboard for horizontal cross-industry solutions.

Highlight Report

HFS Highlight: Infosys SCALEs its engineering services with the connected digital eco-system

In this report, we discuss the overall strategy and client conversations of Infosys Engineering Services.

Point of View

Adopt existing technology and business governance on your cloud journey to cloud native

Some of the best practices and governance policies to achieve the optimum use of cloud budget and reach the cloud native soon.

Highlight Report

HFS Highlight: TCS embeds sustainability in the benefits of technology

TCS launches Clever Energy, enterprise-level energy and emission management system.

Highlight Report

HFS Highlight: Teleperformance’s Cloud Campus prepares to overcome cyber threats in its global model

How Teleperformance's security and data privacy expertise is defending against and preventing cyber attacks

Highlight Report

HFS Highlight: Infosys establishes its role as a partner helping clients succeed in their growth journeys

As the world experiences the impact of COVID-19, we attended the Infosys APAC Confluence 2021, an annual event that brought together the company’s leaders and

Highlight Report

HFS Highlight: Atos and IBM expand the decarbonization solutions ecosystem

It’s not quite a first-mover advantage—but Atos and IBM are among the early big names in the sustainability solutions space.

Highlight Report

HFS Highlight: Capgemini launches CornerShop to transform the in-store shopping experience

In February 2021, Capgemini, SharpEnd and The Drum launched a new retail innovation store, CornerShop. It's an innovative brick-and-mortar store based out of of

Point of View

Avoid the seven deadly IT automation sins to drive real outcomes

With often bewildering noise levels around automation, it is not easy to find your bearings in a foggy technology landscape. Thus, we are taking stock of the on

Highlight Report

HFS Highlight: Can SAP RISE to the cloud/HANA/Business Transformation challenge?

HFS analyzes the strategic impact of SAP's launch of a new offering "RISE with SAP" aimed at accelerating migration to HANA

Data Viewpoint

HFS Data Viewpoint: Are your digital associates dumb? How to unlock their full potential

Service providers get kudos on flexibility, partnering and vision for digital associates, but score lowest on embedding intelligence

Point of View

Survival is on the line for travel and hospitality, and emerging tech is the silver lining

The COVID-19 pandemic’s impact has been profound and far-reaching in travel and hospitality, with executives in these sectors having relatively lower about .

Highlight Report

HFS Highlight: Cognizant continues to strengthen its digital engineering capability with Magenic

In January 2021, Cognizant has agreed to acquire Magenic Technologies, a custom software development services company in the U.S. Magenic is Cognizant's third

Highlight Report

HFS Highlight: Birlasoft is unlocking the power of digital through its eight pillars of growth

In December 2020, we attended the Birlasoft analyst and advisor day to know more about its overall strategy, key capabilities, and flagship client engagements

Point of View

Turbocharge your enterprise's cloudification to survive and thrive the pandemic shock

HFS assessed, the enterprise leader’s investment preferences, the state of hyper-scalers, and the service providers who made the first move on the cloud, are

Point of View

Wake up. Technology success is not about the technology

Join the “superheroes” of technology adoption by focusing on top-level leadership, talent, and your strategic approach toward technology and data.

Point of View

Save the food chain, save the world

This PoV looks into a potential solution that employs a combination of IoT and blockchain to solve some of the global food supply chain problems.

Point of View

New digital reality dictates reimagining customer and employee experience expectations

20 enterprise leaders share their strategies for transforming CX and EX in a virtual world

Highlight Report

HFS Highlight: Accenture continue to strengthen their Industry X with the acquisition of industrial firm

Accenture is constantly deepening its expertise in supply chain and digital manufacturing capabilities by making pivotal acquisitions into Accenture Industry X.

Point of View

Explore seismic shifts in sustainability services for your green recovery

Our previous calls for enterprise leaders and service providers to get ahead of the sustainability services game is now a call to catch up.

Point of View

Discover the expanding AND converging telecom-media-technology (TMT) value chain

HFS Research launches its first-ever Telecommunications, Media, and Technology (TMT) Services Providers Top 10 report, due in Q1 2021.

Highlight Report

HFS Highlight: HCL positions “Digital Engineering” as next-generation services to accelerate the of

Explores HCL engineering segment including its alignment with overall HCL vision and strategy, key client engagements, and differentiating factors

Highlight Report

HFS Highlight: HCL’s innovative and business-impact oriented solutions are driving engineering services

Explores engineering capability and key client engagements of HCL in different segments of engineering services across industries.

Highlight Report

HFS Highlight: Find your supply chain’s digital thread to get a control tower that really controls!

Explores how Oracle Cloud SCM provides clients the agility they need to respond to pandemic-shocked supply chains

Highlight Report

HFS Highlight: Atos turns CSR into sustainability services as the market demands a green recovery from

In early 2020, we predicted that sustainability services would evolve from a fragmented and undefined market towards a thriving ecosystem.

Point of View

Solve the Digital Dilemma in the Pandemic Economy - Three approaches to doing more with less

Enterprises must drive digital deployment in the pandemic economy. But time is short and investment capital is limited. There are three steps to resolve this

Highlight Report

HFS Highlight: Infosys acquires Kaleidoscope Innovation to bolster software product design and expertise

Explores the rationale for Infosys' recent acquisition of Kaleidoscope Innovation

Highlight Report

HFS Highlight: Capgemini leverages emerging technologies and ecosystem to enable “Open and Portable“

This report explores how Capgemini is leveraging emerging technologies for client business transformation

Point of View

Medical device industry, utilize emerging technologies to put your data to use

This report examines how Medtronic is using AI-powered cloud solutions to transform diabetes management

Highlight Report

HFS Highlight: Accenture and Singapore Changi Airport partner to launch world-class Digital Factory

In this PoV we discuss about Accenture Digital Factory that is helping the Changi Airport team to imagine, experiment and co-create digital products and

Point of View

Target drone business opportunities across industries

In this PoV, we discuss different areas where drone use cases have increased and shown a significant impact.

Highlight Report

HFS Highlight: Atos expands strategic partnership with Groupe PSA to build new integrated SAP S/4HANA

This highlight tells about the strategic partnership of Atos with Groupe PSA to build its new integrated SAP S/4 HANA Platform

Highlight Report

HFS Highlight: Atos and Siemens develop “Process Digital Twin” solution for the pharmaceutical

This report describes the “Process Digital Twin” solution developed by Atos and Siemens.

Highlight Report

HFS Highlight: Accenture augments digital engineering capability with its acquisition of PLM Systems

This report explores how PLM Systems augments Accenture's Industry 4.0 capabilities

Point of View

Bolster your digital manufacturing capability through acquisitions—the Accenture way

In this PoV, we discuss how this latest acquisition is a win-win scenario for both Accenture and Callisto.

Point of View

Focus on customer relationship management and flexibility while serving IoT and Industry 4.0 clients

In this POV, we discuss the service providers’ innovation and execution capabilities that clients like the most and the areas where service providers could

Point of View

Follow an integrated technology approach for a 5G-enabled supply chain

In this POV, we will discuss the benefits of a 5G-enabled supply chain and offer some examples from this space.

Point of View

Improve your decision making through smart data platforms; NTT’s Accelerate SMART provides some best in

In this PoV, we explore how NTT envisioned and developed an industry-agnostic smart platform that has already been deployed on several campus, commercial, and

Point of View

Keep an eye on COVID-19 drone use cases for future business opportunities

In this PoV, we highlight the drones’ potential in the fight against COVID-19, including examples of how it has already been helpful in the fight against this

Highlight Report

HFS Highlight: Atos brings US-based AI and data science capability into its Industry 4.0 toolbox by Miner

If you thought of Atos as a Europe-only player when it came to Industry 4.0, then your provider shortlists need a revamp

Point of View

Healthcare ecosystems must rally around proven partners during COVID-19 to prepare for the aftermath, and

Providers are positioning themselves as central points for the COVID-19 response; collaborating now will prepare your ecosystems for future challenges

Point of View

Prepare now for a splurge on Industry 4.0 services after COVID-19

Providers must prepare their clients, partners, and narratives for an Industry 4.0 rush after COVID-19—while focusing on key short-term technologies

Point of View

Use COVID-19 as an opportunity to expand your healthcare solutions portfolio

In this PoV, we discuss the overall problems getting faced by the healthcare industry and the interesting use cases it is using to fight COVID-19.

Point of View

It’s time to level up the focus on IoT: IoT will be the backbone in the fight against future epidemics

In this PoV, we will discuss how IoT technology is being used to fight COVID-19 and why IoT needs more focus from service providers.

Point of View

COVID-19 will stall IoT, 5G, and edge spending: Telcos are the exception, and providers must get their in

Providers must prepare for a post-COVID-19 boom in IoT, 5G, and edge—telcos are a good place to double-down now as they expand their networks

Point of View

Leverage smart city solutions to fight an outbreak like COVID-19

This PoV will help service providers understand the importance of an integrated smart city solutions portfolio and help them target clients in this space.

Point of View

Don’t let your 5G plans go up in flames as COVID-19 and 5G conspiracy theories threaten mobile and

This report examines the impact of the Covid-19 pandemic on 5G investments.

Point of View

Service providers should understand the changing business dynamics of the IoT and Industry 4.0 to stay of

Discuss the capabilities that enterprises look for before outsourcing a project related to IoT and Industry 4.0 and how this differs from service provider for

Point of View

Learn how Accenture’s clients are actively exploring applied intelligence for innovation

Data is a unifier, and enterprises need to bake data strategy into all aspects of their business operations, a lesson that many Accenture clients shared at its

Point of View

Oil and gas execs: look to these three priorities to deliver value and alleviate uncertainty in the face

AI and analytics, IT solutions, and green energy investment are three ways that oil and gas execs must reevaluate their priorities during COVID-19

Point of View

Don’t you wish you’d done more? The digital workforce that wasn’t finally has a real chance to

As we all adjust to the new abnormal, this is the time for the digital workforce to shine.

Point of View

Enterprise executives must look to providers for continual learning excellence—Infosys Wingspan proves

Enterprises looking for continual learning excellence, are likely to find success by partnering with providers who have made sizeable internal investments.

Point of View

Emerging technologies could have really helped manage COVID-19…if we’d only had some smart leadership

Soap and social distancing are the best answers that humankind has had thus far to COVID-19. But what about all the technological advancements that we’ve

Point of View

Optimize manufacturing processes by finding the “golden batch”—before spending big on digital

Don’t end up with a million-dollar AI program that gets lost in the weeds and forgets the simple stuff.

Point of View

Rethink embedded and semiconductor engineering services portfolios to cater to customer needs

We highlight some of the global semiconductor players’ interesting projects and recent developments in the semiconductor and embedded engineering landscape

Point of View

Find a method to the madness to stay at the edge of innovation

Enterprises are struggling to keep pace with the unprecedented rate of technological advancements. The promise and impact of emerging technologies on how we and

Point of View

Prioritize operations management to drive Industry 4.0 implementations

We explore the manufacturers’ challenges in this space and prescribe actions that manufacturers should keep in mind for Industry 4.0 deployments.

Point of View

Service providers should maintain a cautious approach to deploying a non-linear pricing model in IoT

We analyze the present pricing landscape of IoT engagements and how service providers can prepare themselves for non-linear pricing models.

Point of View

Life sciences third-party service providers, support your clients by driving meaningful as usual”

As digitization sweeps every industry in the new age of hyper-convenient, customer-centric models, the healthcare and life science communities must prepare to

Point of View

Industrial IT projects must plan for providing and maintaining operational technology (OT) expertise

Providers can meet the OT requirements of industrial IT projects in several ways; just make sure your strategy covers and maintains all bases.

Point of View

Use crowdsourcing to inject creativity into cutting-edge IT project work

As IT projects rely less on traditional programming, and more on ML and data science. Crowdsourcing can help provide access to rare talent and innovation if

Point of View

Execute a focused acquisition strategy for capability augmentation to deliver Industry 4.0 services

The PoV analyzes the rationale behind the acquisitions in this space and provide pointers that service providers should keep in mind for Industry 4.0 focused

Point of View

Adopt edge computing to accelerate the real-time decision-making process

The PoV describes the benefits of edge computing including recent examples of deployments and outline how an industrial enterprise can leverage the same for its

Point of View

Oil and gas giants: establish trust to get over your data constraints—and drive growth, efficiency, and

Proactive oil and gas leaders will push for trust, data sharing, and collaboration in their ecosystems for everyone’s benefit.

Point of View

Manufacturers and hospitality giants: use an integrated approach to saving water that also saves energy,

There’s a close nexus between water and energy consumption; thirsty firms must bring water and energy data together to compound the savings.

Point of View

Insurance clients need their service providers to step up their IoT partnerships

Providers’ key to IoT and insurance starts with a more strategic approach to partnerships, IP, and go-to-market.

Point of View

Providers must invest in talent initiatives - TCS’s approach is driving down attrition of valuable

TCS's broader approach and various initiatives to tackle the shortage of skilled IT talents could pave path for peers

Point of View

The Ants are different, even compelling, but can they drive a genuine integrated automation proposition

2019 was a high-octane year for AntWorks as the firm's leadership laid critical groundwork for 2020, generating a lot of goodwill

Point of View

IoT and Industry 4.0 practice leaders must respond to the five trends to stay ahead of the curve

In this PoV, we discuss the current landscape and future state of IoT and industry 4.0.

Point of View

Utilities’ customer experience is the digital battleground—legacy firms must prioritize it alongside

The utilities industry must give CX the attention it deserves, in amongst its focus on reducing operating costs, and growing top and bottom lines.

Point of View

Big energy consumers must visualize and take control of their usage: smart meters and IoT platforms can

A smart meter-IoT platform combination is a ticket to visualizing and controlling energy usage, cost-saving, and promoting a renewable energy market.

Point of View

Don’t let a few cool 3D printing use cases make it Industry 4.0’s poison chalice

3D printing, for now, remains small scale and complex—but manufacturers can’t be complacent: find the right providers and partners for your firm.

Point of View

Drone adopters must choose between providers’ “mature” offerings and co-developing solutions for

Despite the promise of drone technology, mature services are few and far between – but crucially, there are some, and far more in the build-up phase.

Point of View

Developing the Hyperconnected Airport for Next-Generation Passenger Experience

How the Greater Toronto Airports Authority is reimagining and modernizing operations to become an experience focused business

Point of View

Insurers must not underestimate the need to secure the data they collect through IoT

If insurers hope to maximize efficiency by using more data, they must understand that securing and storing data is a complex task.

Point of View

To competitively scale future IoT projects, you must build a baseline 5G capability—before it booms

One of IoT’s biggest hurdles is existing 4G infrastructure. If enterprise want to scale their IoT projects, they must recognize 5G is essential.

Point of View

CIOs would be foolish to ignore Alibaba Cloud, even if it struggles to gain traction outside of APAC

Alibaba Cloud may be a regional player now, but the firm is investing heavily to take the battle to the major cloud giants. We examine why CIOs must include in

Point of View

HFS' IoT Startup Landscape

In parallel to HFS’ IoT Top10 and Hot Vendor reports, we profile startups and SMEs to landscape the ballooning range of IoT disruptors.

Point of View

Ten years after, ten years onward: HFS Research Agenda 2020

We're delighted to share with you our 2020 Research Agenda, as we continue our mission to define business operations and their technology enablement in the next

Point of View

Industrial IoT cybersecurity rests on integrating digitally native and legacy devices (and people)

As the Industrial IoT expands, cybersecurity's importance must be translated across IT and OT departments, and new and legacy devices.

Point of View

Industrial executives must clarify their ambitions for cognitive and ML technologies

Cognitive technology must be brought into holistic industrial strategies – it’s getting attention, but no priority, and investments are confused.

Point of View

Cybersecurity is everyone’s problem: Leaders, build up your ecosystems and cover all bases.

Security leaders must bridge the gap between policy, academia, vendors, service providers, and society... and do it quickly.

Point of View

Keep an eye on AR, VR, and MR technologies as tech firms turn them from fantasy to reality

Augmented, virtual, and mixed reality (AR, VR, and MR) used in conjunction with AI are proving particularly useful for enterprises

Point of View

The SAP S/4HANA migration 2025 deadline looms—make a plan

SAP is set on a migration deadline to S/4HANA by 2025; the official line is that SAP will no longer support its legacy software afterward.

Point of View

Leverage IoT to bring humanity back to healthcare

With the advent of IoT, some of its applications have the potential to bring a sea change across all the stakeholders in the healthcare industry.

Point of View

Accenture’s cybersecurity acquisitions add capability in the US and boots on the ground Down take now!

As we well know, Accenture is not afraid to make a few acquisitions to bolster its armory and it has once again demonstrated this buying power with the of BCT

Top 10 Report

HFS Top 10 Internet of Things (IoT) Service Providers 2019

HFS Top 10 Internet of Things (IoT) Service Providers 2019 report examines the role service providers play in the evolving IoT landscape.

Point of View

Insurers must embrace the IoT predict-and-prevent model and grow profit margins

Insurers are left to burden expensive payouts, but they can protect profit margins by moving towards a predict-and-prevent model leveraging IoT.

Point of View

Enterprise leaders must learn from the key priorities of Cognizant: Collaborate and co-create Solutions

HFS Research attended Cognizant's APAC Advisory Summit in Singapore. We believe Cognizant is focusing on building proprietary products by partnering with tech

Point of View

Patient Data is valuable and vulnerable - the healthcare industry must prepare or risk catastrophic

Gone are the days of wearing wristwatches to actually tell the time. Smart connected devices have made a huge public impact, becoming widely accepted as a part

Point of View

How to scale-up enterprise IoT programs in five steps

The internet of things (IoT) technology trend has caught the imagination of technical and business folks alike with the promise of billions of connected devices

Point of View

Trailblaze a path to your customer-centric OneOffice experience with these five strategic imperatives

How the highest performing organizations across the Global 2000 companies are rethinking operations and transforming interactions to support the customer

Point of View

Executives must focus on sustainability, or prepare for a new wave of lawsuits

Evolving scientific evidence of climate change, coupled with changing legal interpretations, means a new wave of lawsuits washing over enterprises.

Point of View

LTI’s newly acquired virtual analyst “Leni” could power your analytics adoption

Mid-size IT service provider LTI just announced its acquisition of Lymbyc, an artificial intelligence (AI) product firm based in Bengaluru, India.

Point of View

BPO Service Providers: you’re facing Hobson’s Choice. Embrace Automation, or Prepare for Oblivion

BPO quality can be delivered in so many ways, but if you can’t leverage automation to do this at scale with significant cost reduction, you will be out of the

Point of View

Take advantage of providers’ end-to-end security offerings to focus on IoT innovation

Find the cybersecurity vendor that allows your IoT teams to focus on business-critical activity, or innovation might just grind to a halt.

Point of View

Telcos should specialize IoT offerings for customer segment to succeed

With the advent of the Internet of Things (IoT), billions of consumer and industrial devices are connected across the globe. Because connectivity is a critical

Point of View

Insurers must leverage change agents to offer live-time insurance

The insurance industry is ripe for disruption as consumers seek innovative ways to insure risk and change agents offer considerable opportunities.

Point of View

The Undercover Analyst: Back by unpopular demand, featuring real analysis!

Moving away from political satire - The UA hopes our remaining 6 readers enjoy some actual analysis littered throughout providers’ recent activity.

Point of View

Process industry transformations must find a unique way of being agile

Process industries keep falling behind on the road to Industry 4.0 - agile transformations are tough, but they must find a unique path.

Point of View

Industrial and High-Tech leaders must take Capgemini’s growing capabilities seriously after Altran

The Industry 4.0 market is looking for a new champion, does Capgemini's acquisition of Altran put it in the running?

Point of View

Pharma firms must look to Cognizant’s growing capabilities as it invests in IOT and life sciences

Cognizant's recent acquisition of Zenith Technologies boosts it's capabilities in Pharma, but also in IoT.

Point of View

EMBRACE DIGITAL TECHNOLOGIES AND DATA-DRIVEN CULTURE TO DRIVE SUPPLY CHAIN TRANSFORMATION

Explains the characteristics and enabling technologies of the digital supply chain and guides an enterprise’s journey into this space.

Point of View

Effective innovation hubs must make a clear link between cool tech and solving business problems

HFS Research visits Infosys Raleigh Innovation Hub on their first Analyst address.

Point of View

Avoid IoT project pitfalls and deliver business value from the outset

IoT success is about outcomes, not just technology. Follow these 5 pathways to find real business value from the rapidly expanding IoT market.

Point of View

Leadership teams have a vital role to play in the future of talent—they must take it seriously

Follow these steps to address your short- and long-term talent shortages - using different approaches at different levels of the talent ladder.

Point of View

Minimize the "soul-crushing" work in Tax Management using AI at scale

HFS interviews KPMG’s Steve Rainey, Chief Innovation Officer, Tax, KPMG LLP. Steve has been a strong advocate for continually improving the company’s with

Point of View

Security officers must acknowledge 5G’s cybersecurity risks

With 5G on the horizon, security officers and enterprise leaders must embrace the technology while acknowledging the risk with their eyes wide open.

Point of View

Why transactional F&A must be “invisible” to elevate finance as a strategic partner

Enterprises have always wanted far more for far less from their from F&A function. But the old days of finding cheaper labor and some better packaged software

Point of View

Manufacturers can’t afford disastrous file-based 3D Printing security blunders

Cybersecurity doesn’t immediately spring to mind when you think of 3D printing but enterprise hoping to adopt must make security a priority.

Point of View

Sustainability: it’s time to get your act together or miss out on the value that others are currently

Ingrain sustainability in top-level strategy to capture part of the $12 trillion on offer – partnerships can be an accelerating first step.

Point of View

Security Leaders: You Must Share Corporate Mindshare Across the Virtual and the Physical, or Risk

Enterprise leaders and the growing population of chief information security officers must act now to ensure their cybersecurity policy stretches to physical are

Point of View

How a smart combination of Blockchain and IoT can improve your workplace safety and lower insurance costs

Improve worker safety, eliminate compensation payouts, and slash insurance costs through a combination IoT & Blockchain.

Point of View

Make Sure Your Service Provider Is as Invested in Sustainability as Your Customers

Sustainability is not just philanthropic show. With the right service provider it can create game-changing business value.

Point of View

Cybersecurity must be a critical element of your IoT strategy - or suffer potential calamity

The ever-expanding IoT means an ever-increasing number of cyber threats. Act now or face harsh regulatory consequences in the near future.

Point of View

Differentiate innovations in technology and pricing to thrive in telecom engineering services

The challenges telecommunication players face and how service providers can use technology innovation to overcome these challenges.

Point of View

Sourcing executives must warm up to shoring in Mexico

This report examines the future of Mexico as a major sourcing destination.

Point of View

Atos must quickly step outside of its comfort zone to use Syntel for competitive leverage

HFS Research attended Atos’ 2019 Global Analyst Summit in Boston. We believe Atos needs to move much faster with its integration efforts, and have a crisper

Point of View

Preparing for AI at scale: How an enterprise is using LTI’s Mosaic to raise its ML game

Deploying machine learning at a global scale is a growing challenge for AI adoption. This POV details the challenges, and an enterprise's approach to ML with

Point of View

Deploy a smart recruitment strategy and resource training in telecom engineering services

The engineering talent management issues faced by telecommunication clients and how service providers can step up in this space to mitigate them.

Point of View

Verticalized AI in a Box Use Cases Hold the Key to Fast, Competitive AI

Business use cases of AI are verticalized by default, given the domain contexts and consequently the data models, ontologies, semantic networks and rules are to

Point of View

Energy and utility firms must invest in blockchain to thrive in this decentralizing market

The energy market is under significant threat and incumbents must prepare themselves now for renewable energy fuelled blockchain revolution.

Point of View

Enterprises must focus equally on physical and cyber security threats, or else risk embarrassing security

Enterprises must focus equally on physical and cyber security threats, or else risk embarrassing information security blunders.

Point of View

Cut Through Innovation Center Hype to Maximize Value

How to make the most of your innovation center visit.

Point of View

Manufacturers must have effective on-site and hyper-connected approaches if they truly aspire to find 4.0

Manufacturers must streamline the hype if they ever hope to reach the promised land of Industry 4.0.

Point of View

Process industries’ digital needs must be treated separately from discrete manufacturing

Process industries have been historically lumped in with general manufacturing when it comes to Industry 4.0 - it's time to change that.

Point of View

The Clock is Ticking for Manufacturers to Embrace Digital Twins for Their Industry 4.0 Journey

The report explores the importance of ecosystems in the digital twin journey, and how Siemens is enabling its end-users for adopting digital twins.

Point of View

NRF’s Big Show: Put experiences at the heart of retail strategy

HFS' coverage of Retail's BIG show, where retailers come together to gear up for the hyper-connected economy

Supplier Assessment

OneOffice Vendor Assessment - Cognizant

An enterprise-focused analysis of Cognizant that highlights it’s business strategy, financials, contracts, clients and strengths & weaknesses.

Top 10 Report

HFS Top 10 Telecom Engineering Service Providers 2018

HFS Top 10 Assessment of leading telecom engineering service providers

Point of View

Taking a Closer Look: Excerpts from Interviews with Sandy Khanna of BT Group

Here are excerpts from Steve Dunkerley's recent interviews with Sandy Khannah of BT Group.

Point of View

Make Digital Twins Be Your Enterprise’s New Best Friend in an IoT World

Digital twins could be the form of AI to give enterprises a competitive edge in an increasingly connected world of IoT devices.

Point of View

Solutions Portfolio and Close Client Relationships Are Priorities for Software Product Engineering

Voice of the Customer: Software Product Engineering Services. We spoke with more than 30 clients to understand their experiences working with service providers

Point of View

Utilities Are Fighting a Battle for Survival

Utilities across the globe are struggling to drive growth and profit. This report explores how utilities are dealing with the challenges facing them.

Point of View

FORA Leadership Insights: Steve McCrystal, VP GBS of AstraZeneca

AstraZeneca is going through a period of rapid growth. Steve McCrystal, the keynote speaker at the recent HFS FORA Summit and the AstraZeneca executive for its

Supplier Assessment

Buyers' Guide to CSS Corp

HFS Buyers’ Guides are the premium digest on service providers capabilities, strategies, strengths, weaknesses, and financial performance.

Top 10 Report

HFS Blueprint Report: Software Product Engineering Services

The 2018 Software Product Engineering Services Blueprint analyzes 25 service providers including trends, and major market activities.

Point of View

Genpact aims for high-end SCM market with Barkawi, but will it learn from past mistakes?

This acquisition is a talent and expertise play for Genpact, enabling growth and adding 170 consultants to Genpact's supply chain capability.

Point of View

Are you ready to move your digital transformation into a higher gear?

The next wave of digital will require faster, better controlled operations. Change gear before your competitors.

Point of View

Is blockchain a giant digital joke?

Get to blockchain gold with the ‘HfS Blockchain Bullshit Buster’

Point of View

A reality check on who is winning the IoT platform battle

This PoV focuses on the top 5 most used IoT platforms who are the current "winners" in the IoT platform space

Top 10 Report

HfS Industry Blueprint: Telecommunications Operations 2018

The state of the Telecommunications industry and how the service provider landscape is enabling the digital transformation of telecom firms

Top 10 Report

HfS Industry Blueprint: Utility Operations 2018

The report examines the state of the utility industry and investigates how the service provider landscape is supporting and enabling the digital transformation

Point of View

The Digital OneManufacturing Framework defines success in Industry 4.0

Industry 4.0: The shift from mass production to mass customization

Supplier Assessment

A Buyers' Guide to Tieto

HfS Buyers’ Guides are the premium digest of information on service providers, and offer an one-stop overview of individual service providers.

Point of View

Stitching the digital thread

How engineering service providers can help manufacturers with digitizing their value chains and staying ahead of the competition

Point of View

The need for speed: BFS firms risk digital failure by taking too long to execute

This report presents new data that shows how BFS enterprises are faring with the definition and execution of their digital transformation strategies.

Market Analysis

Delivery Location Analysis Q3 2014 to Q1 2018

The delivery location trends and analysis based on 1,000+ announcements made by service providers & global in-house centers (GICs) since 2014.

Point of View

Essential factors for automotive engineering go-to-market success

Advanced capabilities and client partnerships are essential for automotive engineering go-to-market success

Supplier Assessment

Buyers' Guide to T-Systems

HfS Buyers’ Guides are the premium digest of information on service providers, and offer an one-stop overview of individual service providers

Top 10 Report

HfS Industry Blueprint: Insurance Operations Services 2018

A refreshed analysis of the business process and IT services market for the insurance industry vertical

Point of View

How Blockchain will disrupt procurement

When blockchain barrels into procurement and the supply chain, you need to read the waves… and surf the rollers

Point of View

A simple guide to avoiding poor quality IoT service providers

8 suggestions to consider before engaging with a Service Provider on an IoT project

Point of View

Telcos: Co-Innovate to Create and Replenish Evaporating Revenue

This Point of View provides a view of major telecommunication industry and global services market trends with an eye toward encouraging co-innovation.

Point of View

Five Value Drivers For Aerospace Engineering Services

In this PoV, we discuss the top five value drivers that clients of aerospace engineering services can expect from their engineering service providers.

Point of View

Industry Impact - The Manufacturing Operations Value Chain

This Point of View report previews our manufacturing value chain and the in-scope processes and change agents we’ll be examining throughout 2018.

Top 10 Report

HfS Blueprint Report: Internet of Things Services 2018

A review of the Internet of Things services capabilities of 27 leading Service Providers