Market Analyses

ITMS AND BPO CONTRACT ANALYSIS—Q4 2019

Mar 19, 2020

This report analyses publicly announced ITMS and BPO contracts in Q4 2019 by region, service types, key verticals, main vendors and digital services.

Read More

Early Q4 2019 Results Roundup

Jan 30, 2020

This report provides a fast overview into the first wave of financial results from the main service companies covering the calendar Q4 2019 period.

Read More

IT and BPO outsourcing contract renewal analysis—2020

Jan 17, 2020

HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.

Read More

ITMS and BPO Contract Analysis—Q3 2019

Jan 06, 2020

This report analyses publicly announced ITMS and BPO contracts in Q3 2019 by region, service types, key verticals, main vendors and digital services.

Read More

State of Operations and Outsourcing 2019

Dec 18, 2019

The latest state of the operations and outsourcing survey results for 2019

Read More

ITMS AND BPO CONTRACT ANALYSIS Q2 2019

Oct 04, 2019

This report analyses publicly announced ITMS and BPO contracts in Q2 2019 by region, service types, key verticals, main vendors and digital services.

Read More

HFS BPO Top 50

Sep 02, 2019

This is the HFS list of top 50 BPO providers by revenue.

Read More

HFS Quantum Computing Primer - Update

Aug 16, 2019

This is a practical guide to quantum computing, explaining in simple terms what quantum computing is, why it is important and the types of quantum computer that are being used and developed.

Read More

ITMS AND BPO CONTRACT ANALYSIS Q1 2019

Jul 26, 2019

This report analyses publicly announced ITMS and BPO contracts in Q1 2019 by region, service types, key verticals, main vendors and digital services.

Read More