Market Analyses

Impact of COVID-19 on the Global IT/BPM Industry

May 01, 2020

The world changed overnight, and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to the global COVID-19 crisis and their immediate outlook for the industry.

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Market Index Q4 2019

Apr 30, 2020

This update to the HFS Market Index gives an overview of the IT and business services market performance.

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Market Analysis of Enterprise AI Products from Leading Service Providers

Apr 28, 2020

This is HFS Research’s first-ever report on enterprise AI products from leading service providers. The report includes detailed profiles of 17 service providers, outlining their strengths, development opportunities, and provider facts related to their AI

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ITMS AND BPO CONTRACT ANALYSIS—Q4 2019

Mar 19, 2020

This report analyses publicly announced ITMS and BPO contracts in Q4 2019 by region, service types, key verticals, main vendors and digital services.

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Early Q4 2019 Results Roundup

Jan 30, 2020

This report provides a fast overview into the first wave of financial results from the main service companies covering the calendar Q4 2019 period.

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IT and BPO outsourcing contract renewal analysis—2020

Jan 17, 2020

HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020.

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ITMS and BPO Contract Analysis—Q3 2019

Jan 06, 2020

This report analyses publicly announced ITMS and BPO contracts in Q3 2019 by region, service types, key verticals, main vendors and digital services.

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State of Operations and Outsourcing 2019

Dec 18, 2019

The latest state of the operations and outsourcing survey results for 2019

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ITMS AND BPO CONTRACT ANALYSIS Q2 2019

Oct 04, 2019

This report analyses publicly announced ITMS and BPO contracts in Q2 2019 by region, service types, key verticals, main vendors and digital services.

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