Market Analyses

IT Services and BPO Market Size and Forecast, 2017 – 2021

Sep 13, 2017

Welcome to HfS Research's market sizing and forecast for the Global IT Services and BPO Market from 2017 to 2021.

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Market Index Q3 2017

Sep 13, 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q3 2017.

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Impact of Automation and AI on Services Jobs, 2016-2022

Sep 04, 2017

This report examine and predicts likely impact of the most recent wave of automation on the IT Services and BPO industry.

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The HfS BPO Top 50

Jul 14, 2017

This is the HfS list of top 50 BPO providers by revenue.

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Engineering Services Outsourcing Trends Q1 2017

Jul 03, 2017

Welcome to the Q1 2017 edition of our quarterly engineering services outsourcing trends analysis.

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H1 2017 M&A Analysis – It’s About Capability

Jul 03, 2017

M&A activity is an indicator of strategic changes that look beyond the hype to understand real market shifts. We analyze H1 2017 in this report.

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Market Index Q2 2017

Jun 16, 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q2 2017.

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Delivery Location Announcements by Service Providers & Global In-House Centers in Q1 2017

May 15, 2017

In Q1 2017, we tracked 82 new location moves. Service Providers and Global in-house Centers continue to balance their locations portfolios.

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HfS Industry Trends and Analysis – Utilities Overview and Services Opportunities

Apr 28, 2017

The Utility industry is on the cusp of significant transformation, driven by political, environmental and social pressures coinciding with new competition and technological advancements.

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