Market Analyses

Accenture’s earnings confirm the industry’s expected struggles—and offer a glimmer of hope for providers

Jul 08, 2020

Accenture’s recent Q2 2020 earnings give service providers the opportunity to understand the state of the market after the initial shock of COVID-19.

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HFS Retail and CPG Industry Primer 2020

Jun 26, 2020

A comprehensive view of global retail and CPG trends and their impact on IT and business process services and technology change agents

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HFS Insurance Industry Primer 2020

Jun 12, 2020

A comprehensive view of global insurance trends and their impact on IT and business process services and technology change agents

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ITMS and BPO Contract Analysis—Q1 2020

Jun 11, 2020

This report analyses publicly announced ITMS and BPO contracts in Q1 2020 by region, service types, key verticals, main vendors and digital services.

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Market Index Q1 2020

Jun 09, 2020

This update to the HFS Market Index gives an overview of the IT and business services market performance.

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The Specialists: The Rise and Evolution of Robotic Process Automation (RPA) Pure Play Service Providers

Jun 03, 2020

This report spotlights six of the leading pure play firms specializing in RPA services

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Impact of COVID-19 on the Global IT/BPM Industry

May 01, 2020

The world changed overnight, and the new abnormal is here! We reached out to the global service provider community to understand how they reacted to the global COVID-19 crisis and their immediate outlook for the industry.

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Market Index Q4 2019

Apr 30, 2020

This update to the HFS Market Index gives an overview of the IT and business services market performance.

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Market Analysis of Enterprise AI Products from Leading Service Providers

Apr 28, 2020

This is HFS Research’s first-ever report on enterprise AI products from leading service providers. The report includes detailed profiles of 17 service providers, outlining their strengths, development opportunities, and provider facts related to their AI

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