Market Analysis

BPO Pricing Evolution

HfS is providing a brief analysis of the pricing methods used in over 2000 live F&A and procurement BPO contracts. Looking primarily at the pricing and contracting models used.


Focusing on whether we can finally wave goodbye to FTE based pricing as buyers and providers agree on outcome and gainshare deals as the primary contracting method.

BPO Pricing Evolution

(9 Pages)

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