Market Analysis

EMEA Contract Landscape Analysis 2017

This report analyses publicly announced ITO and BPO contracts in the EMEA Countries by service types, key verticals, digital services, and providers. Key findings are:


  • EMEA accounted for 35% of the IT-BPO contracts announced in 2017, with 414 ITO and 45 BPO contracts (with an estimated value of $15 billion and $1.1 billion respectively) being signed. The number of IT-BPO outsourcing contracts in the region grew by 41% in 2017 as compared to 2016, with similar growth for both TCV and ACV.
  • Five-year deals were the most frequently signed as buyers chose these longer-term deals to increase cost efficiency.
  • The UK & Ireland (35%) remains the biggest outsourcing market within EMEA. The public sector (27%) and BFS (15%) were the lead consumers in this market.
  • In 2017, the number of public sector deals grew by 65%, whereas other industries such as BFS, energy & utilities, travel, transportation & hospitality, manufacturing, and retail & ecommerce have seen a drop.
  • Most ITO services were standalone or bundled with digital services, which holds 42% (standalone) of the total, followed by ADM (37%), infrastructure (14%), and multi ITO services (7%).

EMEA Contract Landscape Analysis 2017

(19 Pages)

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