Market Analysis

ITO/BPO Contract Analysis Q3 2017

Nov 8, 2017 Jamie Snowdon Suvradeep Bhattacharjee

This report analyses publicly announced ITO and BPO contracts in 2017 by region, service types, key verticals, and main vendors. The top 5 insights from this report are:

1. The number of ITO contracts is down sequentially in Q3 by 9%, but up year-on-year (YoY) by 118%

2. Total Contract Value(TCV) in ITO increased sequentially 4% and 187% YoY North America dominates the ITO landscape with 73% share of total ITO TCV awarded in Q3 2017

3. EMEA registers a strong 153% growth in ITO TCV awarded YoY for Q3 2017

4. Counterintuitively, TCV in Asia Pacific for ITO services declined by 54% YoY for Q3 2017

5. Infrastructure outsourcing and cloud services dominate the ITO landscape with 35% and 29% share of total ITO TCV awarded in Q3 2017

ITO/BPO Contract Analysis Q3 2017

(15 Pages)

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