Market Analysis

North American Contract Landscape Q4 2017

This report analyses publicly announced ITO and BPO contracts in North America by service types, key verticals, and main vendors. Key findings are:


1. The number of ITO contracts is down sequentially in Q4 by 56% and down year-on-year (YoY) by 10%

2. Total contract value (TCV) in ITO decreased 63% sequentially and 29% YoY

3. Multi-IT outsourcing and ADM dominate the North American ITO landscape, with 58% and 22% share of total TCV awarded in Q4 2017, respectively

4. Multi-ITO is the fastest growing service type segment (137% YoY growth), followed by digital transformation (71% YoY growth) and ADM (15% YoY growth) in Q4 2017

5. Media/Publishing and Travel/Transportation/Hospitality sector contracts displayed strong performance in the North American ITO landscape, with 64% and 16% share of total TCV awarded in commercial industries in Q4 2017, respectively

6. Public sector contracts dominate the ITO landscape with 41% share of total TCV awarded in Q4 2017

7. In Q4 2017, public sector TCV declined quarter-on-quarter (QoQ) for the first time since the start of the year.

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